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    SOLVED Wordpress has stopped working

    WordPress (Managed)
    wordpress
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    • I
      ice last edited by girish

      Could this be connected to the recent update ? Backup versions of the site from a few days before are still working.
      Is anyone else having this issue ? Can I roll back the WP version ?

      "
      There has been a critical error on your website.

      Learn more about debugging in WordPress.

      "

      App Title & Version
      WordPress 5.4.2
      App ID
      85e2221b-1fe3-4001-88fc-f862a7e4e661
      Package Version
      v2.11.1
      Last Updated
      2 days ago

      1 Reply Last reply Reply Quote 0
      • girish
        girish Staff last edited by

        @ice Is there anything in the logs? Also, is this managed WP or unmanaged WP?

        Just to get a better grip on the situation:

        • Disable automatic updates for the app for now under Updates view in Cloudron
        • Clone the app into another location for testing. Update the app. Can you see if there is anything in logs? (The logs button in Console view of the app).
        1 Reply Last reply Reply Quote 1
        • I
          ice last edited by

          Hi Girish,

          Thanks for your help.

          I have cloned the app and updated it.

          ==> Updating wordpress database
          Jul 27 17:19:04 Success: WordPress database already at latest db version 47018.
          Jul 27 17:19:04 ==> Unpacking plugins
          Jul 27 17:19:05 Unpacking the package...
          Jul 27 17:19:05 Installing the plugin...
          Jul 27 17:19:05 Removing the old version of the plugin...
          Jul 27 17:19:05 Plugin updated successfully.
          Jul 27 17:19:07 Success: Installed 1 of 1 plugins.
          Jul 27 17:19:08 Warning: Plugin 'disable-wordpress-core-update' is already active.
          Jul 27 17:19:08 Success: Plugin already activated.
          Jul 27 17:19:09 Unpacking the package...
          Jul 27 17:19:09 Installing the plugin...
          Jul 27 17:19:09 Removing the old version of the plugin...
          Jul 27 17:19:09 Plugin updated successfully.
          Jul 27 17:19:10 Success: Installed 1 of 1 plugins.
          Jul 27 17:19:11 Warning: Plugin 'wp-mail-smtp' is already active.
          Jul 27 17:19:11 Success: Plugin already activated.
          Jul 27 17:19:12 Unpacking the package...
          Jul 27 17:19:12 Installing the plugin...
          Jul 27 17:19:12 Removing the old version of the plugin...
          Jul 27 17:19:12 Plugin updated successfully.
          Jul 27 17:19:12 Success: Installed 1 of 1 plugins.
          Jul 27 17:19:13 Warning: Plugin 'authLdap-2.4.2' is already active.
          Jul 27 17:19:13 Success: Plugin already activated.
          Jul 27 17:19:13 ==> Updating domain related settings
          Jul 27 17:19:14 Success: Value passed for 'siteurl' option is unchanged.
          Jul 27 17:19:15 Success: Value passed for 'home' option is unchanged.
          Jul 27 17:19:15 ==> Configuring smtp mail
          Jul 27 17:19:16 Success: Updated 'wp_mail_smtp' option.
          Jul 27 17:19:16 ==> Configuring LDAP
          Jul 27 17:19:17 Success: Value passed for 'authLDAPOptions' option is unchanged.
          Jul 27 17:19:17 ==> Starting apache
          Jul 27 17:19:17 AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 172.18.0.2. Set the 'ServerName' directive globally to suppress this message
          Jul 27 17:19:17 AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 172.18.0.2. Set the 'ServerName' directive globally to suppress this message
          Jul 27 17:19:17 [Mon Jul 27 16:19:17.574388 2020] [mpm_prefork:notice] [pid 1] AH00163: Apache/2.4.29 (Ubuntu) mod_perl/2.0.10 Perl/v5.26.1 configured -- resuming normal operations
          Jul 27 17:19:17 [Mon Jul 27 16:19:17.575121 2020] [core:notice] [pid 1] AH00094: Command line: '/usr/sbin/apache2 -D FOREGROUND'
          Jul 27 17:19:20 172.18.0.1 - - [27/Jul/2020:16:19:20 +0000] "GET /wp-includes/version.php HTTP/1.1" 200 166 "-" "Mozilla (CloudronHealth)"
          Jul 27 17:19:30 172.18.0.1 - - [27/Jul/2020:16:19:30 +0000] "GET /wp-includes/version.php HTTP/1.1" 200 166 "-" "Mozilla (CloudronHealth)"
          Jul 27 17:19:40 172.18.0.1 - - [27/Jul/2020:16:19:40 +0000] "GET /wp-includes/version.php HTTP/1.1" 200 166 "-" "Mozilla (CloudronHealth)"
          Jul 27 17:19:50 172.18.0.1 - - [27/Jul/2020:16:19:50 +0000] "GET /wp-includes/version.php HTTP/1.1" 200 166 "-" "Mozilla (CloudronHealth)"
          Jul 27 17:20:00 172.18.0.1 - - [27/Jul/2020:16:20:00 +0000] "GET /wp-includes/version.php HTTP/1.1" 200 166 "-" "Mozilla (CloudronHealth)"
          Jul 27 17:20:01 [Mon Jul 27 16:20:01.042734 2020] [php7:error] [pid 41] [client 172.18.0.1:48468] PHP Fatal error: Cannot redeclare authLdap_send_change_email() (previously declared in /app/data/wp-content/plugins/authLdap-2.4.2/authLdap.php:849) in /app/data/wp-content/plugins/authldap/authLdap.php on line 849, referer: https://my.removed/
          Jul 27 17:20:01 172.18.0.1 - - [27/Jul/2020:16:20:00 +0000] "GET / HTTP/1.1" 500 3117 "https://my.removed/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Firefox/78.0"
          Jul 27 17:20:01 [Mon Jul 27 16:20:01.182234 2020] [php7:error] [pid 42] [client 172.18.0.1:48474] PHP Fatal error: Cannot redeclare authLdap_send_change_email() (previously declared in /app/data/wp-content/plugins/authLdap-2.4.2/authLdap.php:849) in /app/data/wp-content/plugins/authldap/authLdap.php on line 849
          Jul 27 17:20:01 172.18.0.1 - - [27/Jul/2020:16:20:01 +0000] "GET /favicon.ico HTTP/1.1" 500 3117 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Firefox/78.0"
          Jul 27 17:20:06 => Run cron job
          Jul 27 17:20:07 PHP Fatal error: Cannot redeclare authLdap_send_change_email() (previously declared in /app/data/wp-content/plugins/authLdap-2.4.2/authLdap.php:849) in /app/data/wp-content/plugins/authldap/authLdap.php on line 849
          Jul 27 17:20:07 Fatal error: Cannot redeclare authLdap_send_change_email() (previously declared in /app/data/wp-content/plugins/authLdap-2.4.2/authLdap.php:849) in /app/data/wp-content/plugins/authldap/authLdap.php on line 849
          Jul 27 17:20:07 Error: There has been a critical error on your website.Learn more about debugging in WordPress. There has been a critical error on your website.
          Jul 27 17:20:10 172.18.0.1 - - [27/Jul/2020:16:20:10 +0000] "GET /wp-includes/version.php HTTP/1.1" 200 166 "-" "Mozilla (CloudronHealth)"
          Jul 27 17:20:20 172.18.0.1 - - [27/Jul/2020:16:20:20 +0000] "GET /wp-includes/version.php HTTP/1.1" 200 166 "-" "Mozilla (CloudronHealth)"
          Jul 27 17:20:30 172.18.0.1 - - [27/Jul/2020:16:20:30 +0000] "GET /wp-includes/version.php HTTP/1.1" 200 166 "-" "Mozilla (CloudronHealth)"

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          • girish
            girish Staff last edited by

            @ice said in Wordpress has stopped working:

            Jul 27 17:20:01 [Mon Jul 27 16:20:01.042734 2020] [php7:error] [pid 41] [client 172.18.0.1:48468] PHP Fatal error: Cannot redeclare authLdap_send_change_email() (previously declared in /app/data/wp-content/plugins/authLdap-2.4.2/authLdap.php:849) in /app/data/wp-content/plugins/authldap/authLdap.php on line 849, referer: https://my.removed/

            This is the problem. I think the issue was because the LDAP plugin was updated by you (?). The fix is to remove wp-content/plugins/authldap directory using the File Browser (do not remove the authLdap-2.4.2 directory). Does that work?

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