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  2. EspoCRM
  3. Timeout in ESPOcrm, need to restart Webservice

Timeout in ESPOcrm, need to restart Webservice

Scheduled Pinned Locked Moved Solved EspoCRM
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  • ? Offline
    ? Offline
    A Former User
    wrote on last edited by
    #3

    While stuck:

    root@XXX693:/app/code/5.9.4# ps aux
    USER       PID %CPU %MEM    VSZ   RSS TTY      STAT START   TIME COMMAND
    root         1  0.0  0.1  64068  9672 pts/0    Ss+  Sep25   3:17 /usr/bin/python /usr/bin/supervisord --configuration /etc/supervisor/supervisord.conf --nodaemon -i EspoCRM
    www-data    49  0.0  0.2 554456 22940 pts/0    Sl   Sep25   0:09 /usr/bin/php /app/code/current/websocket.php
    root      1899  0.0  0.0  18508  2716 pts/1    Ss+  Sep30   0:00 /bin/bash
    root      1915  0.0  0.0  46628  5632 pts/0    S    Sep30   0:02 /usr/bin/python /usr/bin/pidproxy /var/run/apache2/apache2.pid /bin/bash -c APACHE_CONFDIR='' source /etc/apache2/envvars && rm
    root      1916  0.0  0.4 695032 34364 pts/0    S    Sep30   0:06 /usr/sbin/apache2 -DFOREGROUND
    root      1920  0.0  0.0   4672   700 pts/0    S    Sep30   0:00 /bin/cat
    root      1921  0.0  0.0   4672   712 pts/0    S    Sep30   0:00 /bin/cat
    www-data  2132  0.0  0.4 698144 35320 pts/0    S    06:52   0:00 /usr/sbin/apache2 -DFOREGROUND
    www-data  2133  0.0  0.5 782308 45880 pts/0    Sl   06:55   0:00 /usr/sbin/apache2 -DFOREGROUND
    www-data  2326  0.0  0.4 698200 38348 pts/0    S    07:13   0:00 /usr/sbin/apache2 -DFOREGROUND
    www-data  2338  0.0  0.4 698136 39396 pts/0    S    07:15   0:00 /usr/sbin/apache2 -DFOREGROUND
    www-data  2348  0.0  0.4 698196 39700 pts/0    S    07:17   0:00 /usr/sbin/apache2 -DFOREGROUND
    www-data  2592  0.1  0.5 780220 42248 pts/0    Sl   07:48   0:00 /usr/sbin/apache2 -DFOREGROUND
    root      2601  0.8  0.0  18508  3376 pts/2    Ss   07:56   0:00 /bin/bash
    root      2616  0.0  0.0  34404  2888 pts/2    R+   07:56   0:00 ps aux
    

    Next output

    root@XXXa693:/app/code/5.9.4# supervisorctl status web
    web                              RUNNING   pid 1915, uptime 1 day, 0:20:56
    

    Restarting Service:
    web: stopped
    web: started

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    • girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #4

      @jensbee4 Ah thanks. I think the issue is that apache gets "stuck". I have seen this happen when I run stress on the PHP apps as well. For a start, are you able to give the EspoCRM app more memory under Resources? How much memory have you given it right now? I think that will mitigate the issue.

      robiR 1 Reply Last reply
      0
      • girishG girish

        @jensbee4 Ah thanks. I think the issue is that apache gets "stuck". I have seen this happen when I run stress on the PHP apps as well. For a start, are you able to give the EspoCRM app more memory under Resources? How much memory have you given it right now? I think that will mitigate the issue.

        robiR Offline
        robiR Offline
        robi
        wrote on last edited by
        #5

        @girish does it make sense to replace apache with nginx or lighttpd (many other options that are more modern, reliable, lightweight, faster and consume less memory)?

        Conscious tech

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        0
        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #6

          Maybe, if we can't get apache to work. Usually upstream always recommends apache, so it's easier for us.

          1 Reply Last reply
          1
          • ? Offline
            ? Offline
            A Former User
            wrote on last edited by
            #7

            Memory Limit is set to 1GB ( CPU Shares : 75 %)
            Will go to 2GB. I will report when it happend again.

            Regards Jens

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            • ? Offline
              ? Offline
              A Former User
              wrote on last edited by
              #8

              ESPO hangs again
              ps aux:

              USER       PID %CPU %MEM    VSZ   RSS TTY      STAT START   TIME COMMAND
              root         1  0.0  0.0  63948  7312 pts/0    Ss+  Oct02   2:10 /usr/bin/python /usr/bin/supervisord --configuration /etc/supervisor/supervisord.conf --nodaemon -i EspoCRM
              root        37  0.0  0.0  46620  5016 pts/0    S    Oct02   0:10 /usr/bin/python /usr/bin/pidproxy /var/run/apache2/apache2.pid /bin/bash -c APACHE_CONFDIR='' source /etc/apache2/envvars && rm -f ${A
              www-data    38  0.0  0.2 554456 23084 pts/0    Sl   Oct02   0:03 /usr/bin/php /app/code/current/websocket.php
              root        41  0.0  0.3 695028 24060 pts/0    S    Oct02   0:25 /usr/sbin/apache2 -DFOREGROUND
              root        45  0.0  0.0   4672   740 pts/0    S    Oct02   0:00 /bin/cat
              root        46  0.0  0.0   4672   688 pts/0    S    Oct02   0:01 /bin/cat
              root        69  0.0  0.0  18508  2304 pts/1    Ss+  Oct02   0:00 /bin/bash
              www-data  1065  0.0  0.4 698148 34536 pts/0    S    05:50   0:00 /usr/sbin/apache2 -DFOREGROUND
              www-data  1068  0.0  0.4 698156 34496 pts/0    S    06:02   0:00 /usr/sbin/apache2 -DFOREGROUND
              www-data  1078  0.0  0.3 697832 30292 pts/0    S    06:27   0:00 /usr/sbin/apache2 -DFOREGROUND
              www-data  1088  0.0  0.4 698148 32612 pts/0    S    06:40   0:00 /usr/sbin/apache2 -DFOREGROUND
              www-data  1091  0.2  0.4 698172 36008 pts/0    S    06:58   0:00 /usr/sbin/apache2 -DFOREGROUND
              www-data  1102  0.6  0.4 698144 35748 pts/0    S    07:00   0:00 /usr/sbin/apache2 -DFOREGROUND
              root      1103  0.0  0.0  18508  3404 pts/2    Ss   07:01   0:00 /bin/bash
              root      1123  0.0  0.0  34404  2908 pts/2    R+   07:02   0:00 ps aux
              

              supervisorctl status web
              web RUNNING pid 37, uptime 3 days, 22:12:03

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              • girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #9

                @jensbee4 Thanks. In the latest EspoCRM package (1.14.0), you can now go to File Manager and edit apache/mpm_preform.conf. What you can do is to bump the MaxRequestWorkers to say 20 or so and then restart the app.

                ? 1 Reply Last reply
                0
                • girishG girish

                  @jensbee4 Thanks. In the latest EspoCRM package (1.14.0), you can now go to File Manager and edit apache/mpm_preform.conf. What you can do is to bump the MaxRequestWorkers to say 20 or so and then restart the app.

                  ? Offline
                  ? Offline
                  A Former User
                  wrote on last edited by
                  #10

                  @girish
                  OK, will try to change the config.

                  I got following:

                  root@bcd346e4-22d8-49d4-93fc-89f39a77a693:/app/code/6.0.0# supervisorctl restart webnt size.
                  web: stopped
                  web: ERROR (spawn error)
                  root@bcd346e4-22d8-49d4-93fc-89f39a77a693:/app/code/6.0.0# supervisorctl restart web
                  web: stopped
                  web: ERROR (spawn error)
                  root@bcd346e4-22d8-49d4-93fc-89f39a77a693:/app/code/6.0.0# supervisorctl restart web
                  web: stopped
                  web: started
                  root@bcd346e4-22d8-49d4-93fc-89f39a77a693:/app/code/6.0.0#
                  

                  Is the a log to see something about the spawn error?

                  1 Reply Last reply
                  0
                  • girishG Offline
                    girishG Offline
                    girish
                    Staff
                    wrote on last edited by
                    #11

                    @jensbee4 said in Timeout in ESPOcrm, need to restart Webservice:

                    Is the a log to see something about the spawn error?

                    Yes, it's all redirected to stdout. So you can see it in the cloudron logs view.

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                    • marcusquinnM Online
                      marcusquinnM Online
                      marcusquinn
                      wrote on last edited by
                      #12

                      We still have the same problem too.

                      Web Design https://www.evergreen.je
                      Development https://brandlight.org
                      Life https://marcusquinn.com

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                      • nebulonN Offline
                        nebulonN Offline
                        nebulon
                        Staff
                        wrote on last edited by
                        #13

                        Most likely this was also related to the apache max worker count setting https://httpd.apache.org/docs/2.4/mod/mpm_common.html#maxrequestworkers

                        For next release we will put this as the default to 256 while one can still configure a higher value if needed in the prefork config in /app/data

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                        • P Offline
                          P Offline
                          p44
                          translator
                          wrote on last edited by p44
                          #14

                          Dear all, it seems that I'm experiencing this problem... I can only surf to homepage... I'm on v7.6.3 (Ubuntu 20.04.2 LTS), Espo CRM 8.1.0

                          girishG 1 Reply Last reply
                          0
                          • P p44

                            Dear all, it seems that I'm experiencing this problem... I can only surf to homepage... I'm on v7.6.3 (Ubuntu 20.04.2 LTS), Espo CRM 8.1.0

                            girishG Offline
                            girishG Offline
                            girish
                            Staff
                            wrote on last edited by
                            #15

                            @p44 anything in the logs?

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                            0
                            • P Offline
                              P Offline
                              p44
                              translator
                              wrote on last edited by
                              #16

                              @girish
                              Jan 11 15:59:37=> Healtheck error: Error: Timeout of 7000ms exceeded
                              Jan 11 15:59:47=> Healtheck error: Error: Timeout of 7000ms exceeded
                              Jan 11 15:59:57=> Healtheck error: Error: Timeout of 7000ms exceeded
                              Jan 11 16:00:07=> Healtheck error: Error: Timeout of 7000ms exceeded
                              Jan 11 16:00:17=> Healtheck error: Error: Timeout of 7000ms exceeded
                              Jan 11 16:00:27=> Healtheck error: Error: Timeout of 7000ms exceeded

                              robiR 1 Reply Last reply
                              0
                              • P p44

                                @girish
                                Jan 11 15:59:37=> Healtheck error: Error: Timeout of 7000ms exceeded
                                Jan 11 15:59:47=> Healtheck error: Error: Timeout of 7000ms exceeded
                                Jan 11 15:59:57=> Healtheck error: Error: Timeout of 7000ms exceeded
                                Jan 11 16:00:07=> Healtheck error: Error: Timeout of 7000ms exceeded
                                Jan 11 16:00:17=> Healtheck error: Error: Timeout of 7000ms exceeded
                                Jan 11 16:00:27=> Healtheck error: Error: Timeout of 7000ms exceeded

                                robiR Offline
                                robiR Offline
                                robi
                                wrote on last edited by
                                #17

                                @p44 that means it's not running.

                                Conscious tech

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                                0
                                • P Offline
                                  P Offline
                                  p44
                                  translator
                                  wrote on last edited by
                                  #18

                                  @robi yes, but it was in "running" state... I increased resources to a VPS and now seems to be stable... very strange...

                                  robiR 1 Reply Last reply
                                  1
                                  • P p44

                                    @robi yes, but it was in "running" state... I increased resources to a VPS and now seems to be stable... very strange...

                                    robiR Offline
                                    robiR Offline
                                    robi
                                    wrote on last edited by
                                    #19

                                    @p44 check the App memory graphs

                                    Conscious tech

                                    P 1 Reply Last reply
                                    0
                                    • robiR robi

                                      @p44 check the App memory graphs

                                      P Offline
                                      P Offline
                                      p44
                                      translator
                                      wrote on last edited by
                                      #20

                                      @robi All Memory graphs about Cpu and memory allocations was all ok... even VPS graphs...

                                      robiR 1 Reply Last reply
                                      0
                                      • P p44

                                        @robi All Memory graphs about Cpu and memory allocations was all ok... even VPS graphs...

                                        robiR Offline
                                        robiR Offline
                                        robi
                                        wrote on last edited by
                                        #21

                                        @p44 Welp, something else crashed then🤷

                                        Conscious tech

                                        P 1 Reply Last reply
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                                        • robiR robi

                                          @p44 Welp, something else crashed then🤷

                                          P Offline
                                          P Offline
                                          p44
                                          translator
                                          wrote on last edited by p44
                                          #22

                                          @robi Thank's Robi, I still didn't understand what happened, to be honest... Maybe it was some problem related to VPS... I don't know...

                                          Do you know if (and how) I can force a database rebuild/cleaning with CLI? Thank's again

                                          robiR 1 Reply Last reply
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