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  2. EspoCRM
  3. Timeout in ESPOcrm, need to restart Webservice

Timeout in ESPOcrm, need to restart Webservice

Scheduled Pinned Locked Moved Solved EspoCRM
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  • girishG girish

    @jensbee4 Thanks. In the latest EspoCRM package (1.14.0), you can now go to File Manager and edit apache/mpm_preform.conf. What you can do is to bump the MaxRequestWorkers to say 20 or so and then restart the app.

    ? Offline
    ? Offline
    A Former User
    wrote on last edited by
    #10

    @girish
    OK, will try to change the config.

    I got following:

    root@bcd346e4-22d8-49d4-93fc-89f39a77a693:/app/code/6.0.0# supervisorctl restart webnt size.
    web: stopped
    web: ERROR (spawn error)
    root@bcd346e4-22d8-49d4-93fc-89f39a77a693:/app/code/6.0.0# supervisorctl restart web
    web: stopped
    web: ERROR (spawn error)
    root@bcd346e4-22d8-49d4-93fc-89f39a77a693:/app/code/6.0.0# supervisorctl restart web
    web: stopped
    web: started
    root@bcd346e4-22d8-49d4-93fc-89f39a77a693:/app/code/6.0.0#
    

    Is the a log to see something about the spawn error?

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    • girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #11

      @jensbee4 said in Timeout in ESPOcrm, need to restart Webservice:

      Is the a log to see something about the spawn error?

      Yes, it's all redirected to stdout. So you can see it in the cloudron logs view.

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      • marcusquinnM Offline
        marcusquinnM Offline
        marcusquinn
        wrote on last edited by
        #12

        We still have the same problem too.

        Web Design https://www.evergreen.je
        Development https://brandlight.org
        Life https://marcusquinn.com

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        • nebulonN Offline
          nebulonN Offline
          nebulon
          Staff
          wrote on last edited by
          #13

          Most likely this was also related to the apache max worker count setting https://httpd.apache.org/docs/2.4/mod/mpm_common.html#maxrequestworkers

          For next release we will put this as the default to 256 while one can still configure a higher value if needed in the prefork config in /app/data

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          • nebulonN nebulon marked this topic as a question on
          • nebulonN nebulon has marked this topic as solved on
          • P Offline
            P Offline
            p44
            translator
            wrote on last edited by p44
            #14

            Dear all, it seems that I'm experiencing this problem... I can only surf to homepage... I'm on v7.6.3 (Ubuntu 20.04.2 LTS), Espo CRM 8.1.0

            girishG 1 Reply Last reply
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            • P p44

              Dear all, it seems that I'm experiencing this problem... I can only surf to homepage... I'm on v7.6.3 (Ubuntu 20.04.2 LTS), Espo CRM 8.1.0

              girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #15

              @p44 anything in the logs?

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              • P Offline
                P Offline
                p44
                translator
                wrote on last edited by
                #16

                @girish
                Jan 11 15:59:37=> Healtheck error: Error: Timeout of 7000ms exceeded
                Jan 11 15:59:47=> Healtheck error: Error: Timeout of 7000ms exceeded
                Jan 11 15:59:57=> Healtheck error: Error: Timeout of 7000ms exceeded
                Jan 11 16:00:07=> Healtheck error: Error: Timeout of 7000ms exceeded
                Jan 11 16:00:17=> Healtheck error: Error: Timeout of 7000ms exceeded
                Jan 11 16:00:27=> Healtheck error: Error: Timeout of 7000ms exceeded

                robiR 1 Reply Last reply
                0
                • P p44

                  @girish
                  Jan 11 15:59:37=> Healtheck error: Error: Timeout of 7000ms exceeded
                  Jan 11 15:59:47=> Healtheck error: Error: Timeout of 7000ms exceeded
                  Jan 11 15:59:57=> Healtheck error: Error: Timeout of 7000ms exceeded
                  Jan 11 16:00:07=> Healtheck error: Error: Timeout of 7000ms exceeded
                  Jan 11 16:00:17=> Healtheck error: Error: Timeout of 7000ms exceeded
                  Jan 11 16:00:27=> Healtheck error: Error: Timeout of 7000ms exceeded

                  robiR Offline
                  robiR Offline
                  robi
                  wrote on last edited by
                  #17

                  @p44 that means it's not running.

                  Conscious tech

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                  • P Offline
                    P Offline
                    p44
                    translator
                    wrote on last edited by
                    #18

                    @robi yes, but it was in "running" state... I increased resources to a VPS and now seems to be stable... very strange...

                    robiR 1 Reply Last reply
                    1
                    • P p44

                      @robi yes, but it was in "running" state... I increased resources to a VPS and now seems to be stable... very strange...

                      robiR Offline
                      robiR Offline
                      robi
                      wrote on last edited by
                      #19

                      @p44 check the App memory graphs

                      Conscious tech

                      P 1 Reply Last reply
                      0
                      • robiR robi

                        @p44 check the App memory graphs

                        P Offline
                        P Offline
                        p44
                        translator
                        wrote on last edited by
                        #20

                        @robi All Memory graphs about Cpu and memory allocations was all ok... even VPS graphs...

                        robiR 1 Reply Last reply
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                        • P p44

                          @robi All Memory graphs about Cpu and memory allocations was all ok... even VPS graphs...

                          robiR Offline
                          robiR Offline
                          robi
                          wrote on last edited by
                          #21

                          @p44 Welp, something else crashed then🤷

                          Conscious tech

                          P 1 Reply Last reply
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                          • robiR robi

                            @p44 Welp, something else crashed then🤷

                            P Offline
                            P Offline
                            p44
                            translator
                            wrote on last edited by p44
                            #22

                            @robi Thank's Robi, I still didn't understand what happened, to be honest... Maybe it was some problem related to VPS... I don't know...

                            Do you know if (and how) I can force a database rebuild/cleaning with CLI? Thank's again

                            robiR 1 Reply Last reply
                            0
                            • P p44

                              @robi Thank's Robi, I still didn't understand what happened, to be honest... Maybe it was some problem related to VPS... I don't know...

                              Do you know if (and how) I can force a database rebuild/cleaning with CLI? Thank's again

                              robiR Offline
                              robiR Offline
                              robi
                              wrote on last edited by
                              #23

                              @p44 I'd imagine it happens automatically in Cloudron, and @girish might know for sure.

                              Conscious tech

                              1 Reply Last reply
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                              • P Offline
                                P Offline
                                p44
                                translator
                                wrote on last edited by p44
                                #24

                                @girish @nebulon I'm still approaching with this problem:

                                Jan 16 17:57:07=> Healtheck error: Error: Timeout of 7000ms exceeded
                                Jan 16 17:57:17=> Healtheck error: Error: Timeout of 7000ms exceeded
                                Jan 16 17:57:27=> Healtheck error: Error: Timeout of 7000ms exceeded
                                Jan 16 17:57:37=> Healtheck error: Error: Timeout of 7000ms exceeded

                                How I can understand what's happening?

                                Rebooting I got: "server reached MaxRequestWorkers setting, consider raising the MaxRequestWorkers setting", maybe is this?

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                                • nebulonN Offline
                                  nebulonN Offline
                                  nebulon
                                  Staff
                                  wrote on last edited by
                                  #25

                                  This maybe a similar issue as https://forum.cloudron.io/topic/10364/nextcloud-is-down-one-in-a-while-and-needs-to-be-restarted-manually/2?_=1705425220470

                                  Can you try to increase the MaxRequestWorkers in the mpm_prefork.conf file and restart the app?

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                                  0
                                  • P Offline
                                    P Offline
                                    p44
                                    translator
                                    wrote on last edited by
                                    #26

                                    @nebulon It was 6, now I increased to 36. Let's see what happen...

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                                    • P Offline
                                      P Offline
                                      p44
                                      translator
                                      wrote on last edited by
                                      #27

                                      @nebulon Finally it works... thank's a lot for your advice. Just to learn more, about this value, what is the best to set? Also, I noted your previous comment:

                                      «For next release we will put this as the default to 256 while one can still configure a higher value if needed in the prefork config in /app/data», did you not apply this fix, or maybe I had an old value coming from old version?

                                      Thank's again 🙏

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                                      • nebulonN Offline
                                        nebulonN Offline
                                        nebulon
                                        Staff
                                        wrote on last edited by
                                        #28

                                        Correct the package for newly installed instances will contain the higher value, but since it is a user-configurable persistent file, a package update will not auto-adjust this value.

                                        P 1 Reply Last reply
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                                        • nebulonN nebulon

                                          Correct the package for newly installed instances will contain the higher value, but since it is a user-configurable persistent file, a package update will not auto-adjust this value.

                                          P Offline
                                          P Offline
                                          p44
                                          translator
                                          wrote on last edited by
                                          #29

                                          @nebulon Thank's again, so is better to set that value to 256?

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