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  • Since 1 Week every 2 Day its not Possible to create Backups.

    What i don't understand is why every 2 Days. And it only happens with Part 60.

    Cloudron Version: v5.6.3

    0eba7666-48a7-49e7-845c-4b6f0fc72f6f-grafik.png

    Nov 11 10:18:09 box:storage/s3 copy: s3 copy error when copying bulut/snapshot/app_5b67e84d-40da-4604-80ec-45e8d610c839.tar.gz.enc: TimeoutError: Connection timed out after 600000ms
    Nov 11 10:18:09 box:tasks 2362: {"percent":51,"message":"Copied 1 files with error: BoxError: Error copying NAME/snapshot/app_5b67e84d-40da-4604-80ec-45e8d610c839.tar.gz.enc (68594108692 bytes): TimeoutError TimeoutError: Connection timed out after 600000ms (name.name.name)"}
    Nov 11 10:18:09 box:backups name.name.name Unable to backup { BoxError: Error copying name/snapshot/app_5b67e84d-40da-4604-80ec-45e8d610c839.tar.gz.enc (68594108692 bytes): TimeoutError TimeoutError: Connection timed out after 600000ms
    at done (/home/yellowtent/box/src/storage/s3.js:247:52)
    at Response.s3.abortMultipartUpload (/home/yellowtent/box/src/storage/s3.js:324:75)
    at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:369:18)
    at Request.callListeners (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:106:20)
    at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:78:10)
    at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:688:14)
    at Request.transition (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:22:10)
    at AcceptorStateMachine.runTo (/home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:14:12)
    at /home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:26:10
    at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:38:9)
    name: 'BoxError',
    reason: 'External Error',
    details: {},
    message:
    'Error copying name/snapshot/app_5b67e84d-40da-4604-80ec-45e8d610c839.tar.gz.enc (68594108692 bytes): TimeoutError TimeoutError: Connection timed out after 600000ms' }

  • Staff

    @savity Can you try this change https://git.cloudron.io/cloudron/box/-/commit/bedcd6fccf58830b316318699375bc1f582a5d7a ? The file on Cloudron is /home/yellowtent/box/src/storage/s3.js. Essentially change the timeout from 3000 * 1000 to 0. And also change maxRetries to 10. You don't need to restart anything after the change since the code changes are immediately picked up.

  • Staff

    @savity Can you try this change https://git.cloudron.io/cloudron/box/-/commit/bedcd6fccf58830b316318699375bc1f582a5d7a ? The file on Cloudron is /home/yellowtent/box/src/storage/s3.js. Essentially change the timeout from 3000 * 1000 to 0. And also change maxRetries to 10. You don't need to restart anything after the change since the code changes are immediately picked up.


  • @girish OK we will see the Result tomorrow br


  • @savity Worked Perfekt Thanks