Can't Move to new Server

[alkomy]

I'm trying to move cloudron to a new server, but I get Error:
"Invalid Request IP",
I already moved this server before, & own another one moved two days ago with no issues.
Can you help on this?

[nebulon]

We need a bit more information where you see this error, what you did so far and in which step you are in the server move. Is this error shown in the box.logs or in the browser?

[alkomy]

@nebulon
Will screenshot everything shortly

[alkomy]

@nebulon
I did the followings:

• Install fresh copy of cloudron (Same Version 5.6.3) on ubuntu 18.04.
• Backup current cloudron server to aws s3. & download file.
• Go to https://ip
• choose restore Check attached:

Now I got this error:

[girish]

@alkomy Can you see the logs /home/yellowtent/platformdata/logs/box.log ? That will have a more detailed backtrace.

[alkomy]

@girish
Solved.

Issue: the domain register (namecheap) rejected the connection because I forgot to whitelist the new server IP.
But Actually to avoid this issue completely, I turned the domain to (Manual). Then backup again, change "my.domain_name" to new server IP manually,,
restore done smoothly as expected.
Here's the log attached as a ref.

[girish]

@alkomy Ah, right, namecheap requires one to whitelist the IP address. Thanks for the update.

[Shai]

I had the same problem and searched the forum.

Got the solution here, thanks! @alkomy

Since finding where to add the white-listed IP on Namecheap can cause you to pull your hair out, I thought I'd document it here for others:

Direct URL: https://ap.www.namecheap.com/settings/tools/apiaccess/

Via the UI: account => profile => tools => Business & Dev tools => Namecheap API access (click "Manage") and then click "Edit" across from "Whitelisted IPs".

[alkomy]

@shai Yeah, it's tricky
Thanks for your this hint, anyway, here's a screenshot for lazy ppl