Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


    Cloudron Forum

    • Register
    • Login
    • Search
    • Categories
    • Recent
    • Tags
    • Popular

    Unsolved Can not associate rocket.chat account and rocket.chat app

    Rocket.Chat
    5
    8
    365
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • P
      privsec last edited by

      I have uninstalled and reinstalled the app 3 times now all with the same result.
      741929a1-e113-4aa6-9b4b-0c9564e49bb9-image.png

      I have tried 3 separate emails, all with the same result.

      There is nothing about it here - https://docs.cloudron.io/apps/rocket.chat/
      And there is nothing online I can find either. Please help.

      1 Reply Last reply Reply Quote 0
      • nebulon
        nebulon Staff last edited by

        Hi, I've just installed a fresh rocket chat instance and was able to finish the setup wizard, with an email address I have used many times to do that. However that email address is not used with the Rocket.Chat Cloud service, from the error you posted it looks like either there is a bug at the Rocket.Chat workspace service or your tried email addresses are somehow really already used.

        I would suggest to contact their support about this, they should be able to shed some light.

        girish 1 Reply Last reply Reply Quote 1
        • girish
          girish Staff @nebulon last edited by

          @nebulon said in Can not associate rocket.chat account and rocket.chat app:

          Rocket.Chat workspace service

          When/where do you see this error? I have never heard of this service and we have been using Rocket.Chat for over 4 year now.

          1 Reply Last reply Reply Quote 0
          • jdaviescoates
            jdaviescoates last edited by

            I've never seen this before, but have had issues with rocket chat cloud service. In my case deleting the connection for the workspace in rocket chat cloud, and then re-adding it worked.

            I use Cloudron with Gandi & Hetzner

            1 Reply Last reply Reply Quote 0
            • P
              privsec last edited by

              I have deleted the app completely and then set up an email through my cloudron instance specifically for this service each time. Each time it does the same error message.

              scooke 1 Reply Last reply Reply Quote 0
              • scooke
                scooke @privsec last edited by

                @privsec If you are using the exact same details each time, perhaps it's a cached cookie causing problems?

                A life lived in fear is a life half-lived

                P 1 Reply Last reply Reply Quote 0
                • P
                  privsec @scooke last edited by

                  @scooke
                  Sadly, I thought of that.

                  I create new emails each time for it AND I clear the websites cache/cookies

                  Is it possible that Cloudron auto sets up your account with Rocket.chat?

                  girish 1 Reply Last reply Reply Quote 0
                  • girish
                    girish Staff @privsec last edited by

                    @privsec It seems if you send the request id to rocket.chat support, they can help you out . See https://github.com/RocketChat/Rocket.Chat/issues/19396#issuecomment-728653283 (Also, saw this same message on their forum - https://forums.rocket.chat/t/i-cant-connect-to-rocket-chat-cloud/9589).

                    1 Reply Last reply Reply Quote 2
                    • First post
                      Last post
                    Powered by NodeBB