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Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. SOGo
  3. Login to a blank page

Login to a blank page

Scheduled Pinned Locked Moved SOGo
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  • B brynjar

    Hello, just installed Sogo. Logged in for the first time and all I get is a blank page.

    Logs show a lot of " No child available to handle incoming request!"

    Anyone have any ideas?

    B Offline
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    brynjar
    wrote on last edited by
    #2

    When I google the problem I see a lot of editing the 'PREFORK=' in /etc/default/sogo to start more workers but there is no such file.

    girishG 1 Reply Last reply
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    • B brynjar

      When I google the problem I see a lot of editing the 'PREFORK=' in /etc/default/sogo to start more workers but there is no such file.

      girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #3

      @brynjar can you retarting the app (it's in the Repair section) ? Also, maybe try giving it a bit more memory (under Resources).

      B 2 Replies Last reply
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      • girishG girish

        @brynjar can you retarting the app (it's in the Repair section) ? Also, maybe try giving it a bit more memory (under Resources).

        B Offline
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        brynjar
        wrote on last edited by
        #4

        @girish I have restarted, given it up to 4GB of ram and tried re installing. Always the same result.

        1 Reply Last reply
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        • girishG girish

          @brynjar can you retarting the app (it's in the Repair section) ? Also, maybe try giving it a bit more memory (under Resources).

          B Offline
          B Offline
          brynjar
          wrote on last edited by
          #5

          @girish In the start.sh file for Sogo I see the line "WOWorkersCount = 5;" are there only 5 workers running?

          The default minimum according to what I have found is 10.

          I am unable to edit the file to change that.

          girishG 1 Reply Last reply
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          • B brynjar

            @girish In the start.sh file for Sogo I see the line "WOWorkersCount = 5;" are there only 5 workers running?

            The default minimum according to what I have found is 10.

            I am unable to edit the file to change that.

            girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #6

            @brynjar So, what you can do is open a web terminal. Then edit the file /run/sogo.conf. Then you can do supervisorctl restart all in the web terminal. This is not the final fix, but atleast it will help figure if that WOWorkersCount fixes it for you.

            FWIW, I tried installing SOGo now on a couple of cloudrons and it seems to install fine. Strange.

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            • girishG girish

              @brynjar So, what you can do is open a web terminal. Then edit the file /run/sogo.conf. Then you can do supervisorctl restart all in the web terminal. This is not the final fix, but atleast it will help figure if that WOWorkersCount fixes it for you.

              FWIW, I tried installing SOGo now on a couple of cloudrons and it seems to install fine. Strange.

              B Offline
              B Offline
              brynjar
              wrote on last edited by
              #7

              @girish Did not help, now all I get is

              "[WARN] <0x0x55e73349a5b0[WOWatchDog]> listening socket: attempt 5 failed"

              Alot

              1 Reply Last reply
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              • girishG girish

                @brynjar So, what you can do is open a web terminal. Then edit the file /run/sogo.conf. Then you can do supervisorctl restart all in the web terminal. This is not the final fix, but atleast it will help figure if that WOWorkersCount fixes it for you.

                FWIW, I tried installing SOGo now on a couple of cloudrons and it seems to install fine. Strange.

                B Offline
                B Offline
                brynjar
                wrote on last edited by
                #8

                @girish This error is common to

                "Feb 12 19:12:35 Feb 12 19:12:35 sogod [17]: [WARN] <0x0x55be928acad0[WOWatchDogChild]> pid 39 has been hanging in the same request for 1 minutes
                Feb 12 19:12:35 Feb 12 19:12:35 sogod [17]: [WARN] <0x0x55be9281e400[WOWatchDogChild]> pid 36 has been hanging in the same request for 1 minutes"

                girishG 1 Reply Last reply
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                • B brynjar

                  @girish This error is common to

                  "Feb 12 19:12:35 Feb 12 19:12:35 sogod [17]: [WARN] <0x0x55be928acad0[WOWatchDogChild]> pid 39 has been hanging in the same request for 1 minutes
                  Feb 12 19:12:35 Feb 12 19:12:35 sogod [17]: [WARN] <0x0x55be9281e400[WOWatchDogChild]> pid 36 has been hanging in the same request for 1 minutes"

                  girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #9

                  @brynjar Is there anything interesting in /run/sogo.log (in the app's web terminal)?

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                  • girishG girish

                    @brynjar Is there anything interesting in /run/sogo.log (in the app's web terminal)?

                    B Offline
                    B Offline
                    brynjar
                    wrote on last edited by brynjar
                    #10

                    @girish
                    "Feb 12 19:28:28 sogod [36]: [ERROR] <0x55a7b4350e20[SOGoMailAccount]:0> Could not connect IMAP4
                    Feb 12 19:28:28 sogod [37]: [ERROR] <0x55a7b3d5f3d0[SOGoMailAccount]:0> Could not connect IMAP4"

                    "Feb 12 19:30:03 sogod [35]: [ERROR] <0x0x55a7b3a2bcd0[NGImap4ConnectionManager]> IMAP4 login failed:"

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                    • girishG girish

                      @brynjar Is there anything interesting in /run/sogo.log (in the app's web terminal)?

                      B Offline
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                      brynjar
                      wrote on last edited by
                      #11

                      @girish Hmm strange, for some reason the old MX settings are active. I am going to look into it further.

                      girishG 1 Reply Last reply
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                      • B brynjar

                        @girish Hmm strange, for some reason the old MX settings are active. I am going to look into it further.

                        girishG Offline
                        girishG Offline
                        girish
                        Staff
                        wrote on last edited by
                        #12

                        @brynjar Still a bit strange that IMAP login makes SOGo show white screen. This reminded me of https://docs.cloudron.io/apps/sogo/#ui-issues . Can you try visiting SOGo directly and not via the dashboard on Cloudron and see if the UI appears?

                        1 Reply Last reply
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                        • girishG Offline
                          girishG Offline
                          girish
                          Staff
                          wrote on last edited by
                          #13

                          also, SOGo is meant to work only with the Cloudron mail server and the package pre-configures for login with the mail server.

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                          • girishG girish

                            also, SOGo is meant to work only with the Cloudron mail server and the package pre-configures for login with the mail server.

                            B Offline
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                            brynjar
                            wrote on last edited by
                            #14

                            @girish Going directly to the mail url changed nothing, still blank. I tried connecting to IMAP with Thunderbird and I get my mail fine so the problem is not IMAP. More like Sogo is not able to talk to it maby?

                            In dns my old mail server and the new cloudron were both added and with same priority, 10. I deleted the old server from dns.

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                            • girishG girish

                              also, SOGo is meant to work only with the Cloudron mail server and the package pre-configures for login with the mail server.

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                              brynjar
                              wrote on last edited by
                              #15

                              @girish I see the sogo server is trying to log in to my main url. The server is not directly connected to its external ip, it is behind nat. Can that be causing this?

                              girishG 1 Reply Last reply
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                              • B brynjar

                                @girish I see the sogo server is trying to log in to my main url. The server is not directly connected to its external ip, it is behind nat. Can that be causing this?

                                girishG Offline
                                girishG Offline
                                girish
                                Staff
                                wrote on last edited by girish
                                #16

                                @brynjar Do you know if hairpin routing works on your setup? Essentially, you should be able to curl the external IP from the Cloudron. Does that work? You can try curl https://my.domain.com from the server. If that doesn't work, then I can provide some alternate solutions.

                                edit: https://en.wikipedia.org/wiki/Network_address_translation#NAT_loopback

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                                • girishG girish

                                  @brynjar Do you know if hairpin routing works on your setup? Essentially, you should be able to curl the external IP from the Cloudron. Does that work? You can try curl https://my.domain.com from the server. If that doesn't work, then I can provide some alternate solutions.

                                  edit: https://en.wikipedia.org/wiki/Network_address_translation#NAT_loopback

                                  B Offline
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                                  brynjar
                                  wrote on last edited by
                                  #17

                                  @girish I get this:

                                  "<html>
                                  <head><title>301 Moved Permanently</title></head>
                                  <body>
                                  <center><h1>301 Moved Permanently</h1></center>
                                  <hr><center>nginx</center>
                                  </body>
                                  </html>
                                  "

                                  girishG 1 Reply Last reply
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                                  • B brynjar

                                    @girish I get this:

                                    "<html>
                                    <head><title>301 Moved Permanently</title></head>
                                    <body>
                                    <center><h1>301 Moved Permanently</h1></center>
                                    <hr><center>nginx</center>
                                    </body>
                                    </html>
                                    "

                                    girishG Offline
                                    girishG Offline
                                    girish
                                    Staff
                                    wrote on last edited by girish
                                    #18

                                    @brynjar Did you do http by any chance or was it https? Can you paste the output of curl -v https://my.domain.com (maybe remove any sensitive stuff). But I feel this is probably your router login page or something, let's see.

                                    B 1 Reply Last reply
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                                    • girishG girish

                                      @brynjar Did you do http by any chance or was it https? Can you paste the output of curl -v https://my.domain.com (maybe remove any sensitive stuff). But I feel this is probably your router login page or something, let's see.

                                      B Offline
                                      B Offline
                                      brynjar
                                      wrote on last edited by
                                      #19

                                      @girish This is from http - https gives an ssl error.

                                      "curl: (60) SSL certificate problem: unable to get local issuer certificate
                                      More details here: https://curl.haxx.se/docs/sslcerts.html

                                      curl failed to verify the legitimacy of the server and therefore could not
                                      establish a secure connection to it. To learn more about this situation and
                                      how to fix it, please visit the web page mentioned above.
                                      "

                                      girishG 1 Reply Last reply
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                                      • B brynjar

                                        @girish This is from http - https gives an ssl error.

                                        "curl: (60) SSL certificate problem: unable to get local issuer certificate
                                        More details here: https://curl.haxx.se/docs/sslcerts.html

                                        curl failed to verify the legitimacy of the server and therefore could not
                                        establish a secure connection to it. To learn more about this situation and
                                        how to fix it, please visit the web page mentioned above.
                                        "

                                        girishG Offline
                                        girishG Offline
                                        girish
                                        Staff
                                        wrote on last edited by
                                        #20

                                        @brynjar curl -kv https://my.domain.com then (-k will accept self-signed cert)

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                                        • girishG girish

                                          @brynjar curl -kv https://my.domain.com then (-k will accept self-signed cert)

                                          B Offline
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                                          brynjar
                                          wrote on last edited by
                                          #21

                                          @girish I get the login page of the router, pfsense. This is a dns rebind blocking thing.

                                          girishG 1 Reply Last reply
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