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    Failed to get release information

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    • G
      ghaisasadvait last edited by girish

      ubuntu:~$ sudo ./cloudron-setup

      ##############################################
      Cloudron Setup (latest)
      ##############################################

      Follow setup logs in a second terminal with:
      $ tail -f /var/log/cloudron-setup.log

      Join us at https://forum.cloudron.io for any questions.

      => Updating apt and installing script dependencies
      => Checking version
      Failed to get release information

      Anyone knows how to solve this issue?

      girish 1 Reply Last reply Reply Quote 0
      • girish
        girish Staff @ghaisasadvait last edited by

        @ghaisasadvait can you run the script again?

        G 1 Reply Last reply Reply Quote 0
        • G
          ghaisasadvait @girish last edited by ghaisasadvait

          @girish Still the same issue

          I was running this command: ./cloudron-setup --version 6.1.2

          However, i am also getting the error for the normal install too( ./cloudron-setup )

          girish 1 Reply Last reply Reply Quote 0
          • girish
            girish Staff @ghaisasadvait last edited by girish

            @ghaisasadvait Can you try this command on the server? I tried a new install now and it seems to work fine.

            curl https://api.cloudron.io/api/v1/releases
            

            If the command fails, you can try the commands below:

            First, if the DNS look is working:

            host api.cloudron.io
            

            Next, if it is some http related issue:

            curl -v https://api.cloudron.io/api/v1/releases
            
            G 1 Reply Last reply Reply Quote 0
            • girish
              girish Staff last edited by

              I wonder if the issue is something like https://forum.cloudron.io/topic/4492/installation-failed-dns-resolvconf-issues/ . In that case, outbound traffic was blocked. Could that be the case in your situation/VPS as well?

              G 1 Reply Last reply Reply Quote 0
              • G
                ghaisasadvait @girish last edited by

                @girish said in Failed to get release information:

                curl -v https://api.cloudron.io/api/v1/releases

                advait@ubuntu:~$ curl https://api.cloudron.io/api/v1/releases
                curl: (77) error setting certificate verify locations:
                CAfile: /etc/ssl/certs/ca-certificates.crt
                CApath: /etc/ssl/certs
                advait@ubuntu:~$ host api.cloudron.io
                api.cloudron.io has address 3.209.21.239
                advait@ubuntu:~$ curl -v https://api.cloudron.io/api/v1/releases

                • Trying 3.209.21.239...
                • TCP_NODELAY set
                • Connected to api.cloudron.io (3.209.21.239) port 443 (#0)
                • ALPN, offering h2
                • ALPN, offering http/1.1
                • error setting certificate verify locations:
                  CAfile: /etc/ssl/certs/ca-certificates.crt
                  CApath: /etc/ssl/certs
                • Closing connection 0
                  curl: (77) error setting certificate verify locations:
                  CAfile: /etc/ssl/certs/ca-certificates.crt
                  CApath: /etc/ssl/certs
                girish 1 Reply Last reply Reply Quote 0
                • G
                  ghaisasadvait @girish last edited by

                  @girish I am not hosting it on a VPS, i'm hosting it at my home. Outgoing firewall rules allow the traffic.

                  girish 1 Reply Last reply Reply Quote 0
                  • girish
                    girish Staff @ghaisasadvait last edited by girish

                    @ghaisasadvait Thanks, there is something wrong with the certificate store or does your setup require some http proxy or something? The certs are valid:

                    abdb3ef3-84a2-48ec-9fb0-5c44f5896224-image.png

                    Not sure how to debug this but do other things work fine? Say curl https://cloudron.io and curl https://my.cloudron.io ? I can confirm that the IP address it tries to connect is also correct.

                    G 1 Reply Last reply Reply Quote 0
                    • girish
                      girish Staff @ghaisasadvait last edited by

                      @ghaisasadvait Is this Ubuntu 16/18/20 ?

                      G 1 Reply Last reply Reply Quote 0
                      • G
                        ghaisasadvait @girish last edited by

                        @girish said in Failed to get release information:

                        curl https://my.cloudron.io

                        all curl commands related to cloudron.io give certificate error like above

                        1 Reply Last reply Reply Quote 0
                        • G
                          ghaisasadvait @girish last edited by

                          @girish its ubuntu server 18.

                          girish 1 Reply Last reply Reply Quote 0
                          • girish
                            girish Staff @ghaisasadvait last edited by

                            @ghaisasadvait How did you manage to download the cloudron-setup script in the first place? Maybe you can try sudo update-ca-certificates to see if that helps. Also, can you confirm that you can access cloudron.io and api.cloudron.io from other devices of your house? (so we can localize this to a VM issue).

                            G 1 Reply Last reply Reply Quote 1
                            • G
                              ghaisasadvait @girish last edited by ghaisasadvait

                              @girish said in Failed to get release information:

                              sudo update-ca-certificates

                              sudo update-ca-certificates

                              This worked!..pretty odd since i updated and upgraded all the packages beforehand

                              1 Reply Last reply Reply Quote 1
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