Unable to access Files

[JOduMonT]

Neither any user (even Admin) was unable to access their Files via the WebInterface and no Files was showing up in the Dashboard. I'm speaking in past tense because I fixed it, so I just posting here in case someone else have the same situation.

the config

Nextcloud: Package v4.8.8-1 / App v20.0.8

• Nextcloud have is own dedicated drive + few external path, mainly from BackBlaze mounted in Nextcloud

the issue

• When you log in nextcloud web interface, every apps was working fine except File
  This directory is unavailable, please check the logs or contact the administrator

What I tried

0. Looking through the logs
1. reboot the apps
2. validate the space drive both / and /mnt/nextcloud
3. validate the owner:group of /mnt/nextcloud/$users/files/
   everything was/is fine
   I even restore the apps under another name and the issue was still remaining.

so What did you do Doc ??

the solution

1. I create a new user directly via nextcloud (not in cloudron) and login with it and everyone gain access to their file.

Mysterious, yes I would say.

does someones have an explanation and/or had the same behavior in the past?