Confirmation email landing as spam and illegitimate

[onlybro]

Users who register receive the confirmation email as illegitimate on their mailbox saying clicking on links might steal information users are not willing to sign up is there any way to solve this ?

[murgero]

@onlybro Is the domain you are sending from new? Most email services (gmail, outlook, etc etc) make numerous checks against your domain name. If SPF and DKIM are setup correctly but your domain is still new (less than 6-12 months old) then a lot of email services will still mark you as spam.

[onlybro]

@murgero

Yes it’s new so what am i suppose to do ? Wait for 7 months without users on it ? Isn’t there any other option ? DKIM is set cloudron has already automatically set spf too

[murgero]

@onlybro Google and Microsoft used to have a portal where you could submit to be temporarily whitelisted but I can't find it.

You may need to wait at this point. Things you can check to make sure they are correct are:

• DKIM
• DMARC
• SPF
• PTR (This is ISP level, not DNS in most cases.)
• Make sure the IP you are sending from isn't blacklisted.

Most of those can be tested using mxtoolbox

[humptydumpty]

@murgero You can send emails to multiple Gmail accounts and replying to them. It helps for a while but then Gmail will start putting new mail in spam again. Repeat as needed. I've only done this for Gmail so I can't say if it works for other providers.

[jdaviescoates]

@onlybro I think @marcusquinn (and I think maybe @fbartels too) previously shared some interesting products/ services that help you to warm up email servers to help with email deliverability?

[onlybro]

I installed rocketchat and tested it didn’t have any problem as such where the email lands on spam this moreover seems to be connected with pixelfed app itself.

Wonder when these minor bugs would get fixed.

[jdaviescoates]

@onlybro said in Confirmation email landing as spam and illegitimate:

this moreover seems to be connected with pixelfed app itself.

I've very much doubt that. I've also had some emails from some apps arrive and others from other apps not arrive (and even some emails from the same app arrive and others not). I always report not spam to Google and it seems to help eventually.

Edit: this was one of the services I think @marcusquinn and/ or @fbartels shared before https://www.lemlist.com/email-deliverability

[fbartels]

@jdaviescoates said in Confirmation email landing as spam and illegitimate:

I've very much doubt that

I'm not using Pixelfeed myself, but they could still have wording in their notification mails that could trigger a higher spam classification.

https://www.emailonacid.com/blog/article/email-development/emailology_avoiding_the_assassin/ looks like a good read to further understand the problem.

[marcusquinn]

@jdaviescoates https://www.warmupinbox.com is the cheapest one I know for email warmup.

[jdaviescoates]

@fbartels said in Confirmation email landing as spam and illegitimate:

I'm not using Pixelfeed myself, but they could still have wording in their notification mails that could trigger a higher spam classification.

Fair point.

https://www.emailonacid.com/blog/article/email-development/emailology_avoiding_the_assassin/ looks like a good read to further understand the problem

Thanks.

Sharing this from another similar thread too:

@moonmeister said in Mailserver does not deliver to certain email addresses:

Just ran across this tool: https://www.mail-tester.com

Could be super helpful for folks.

https://answers.microsoft.com/en-us/outlook_com/forum/all/how-to-request-to-whitelist-a-domain-on-microsoft/3b6e2b4c-32e9-4e76-af38-dd0982e526b6

Has good info on solving Microsoft specific problems.

[jdaviescoates]

@marcusquinn said in Confirmation email landing as spam and illegitimate:

@jdaviescoates https://www.warmupinbox.com is the cheapest one I know for email warmup.

Thanks, have you actually tried it too?

[marcusquinn]

@jdaviescoates Yeah, i keep permanently running on marketing "from" email addresses.