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  3. Cloudron Dashboard Offline, Cannot start manually

Cloudron Dashboard Offline, Cannot start manually

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certificates
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  • njN Offline
    njN Offline
    nj
    wrote on last edited by girish
    #1

    My Cloudron dashboard is offline, and returns an app not responding message. It seems the Cloudron app wasn't running. I tried to restart it manually, but the script got stuck. Here's the log, please assist.
    PS: All other apps are running fine; only the dashboard is inaccessible.

    Now all apps show an INVALID CERTIFICATE (Self Signed) error after a reboot;

    root@myserver:~# /home/yellowtent/box/setup/start.sh
    2021-07-09T05:17:02 ==> start: Cloudron Start
    media:x:500:
    2021-07-09T05:17:02 ==> start: Configuring docker
    Synchronizing state of apparmor.service with SysV service script with /lib/systemd/systemd-sysv-install.
    Executing: /lib/systemd/systemd-sysv-install enable apparmor
    Error response from daemon: network with name cloudron already exists
    2021-07-09T05:17:03 ==> start: Ensuring directories
    2021-07-09T05:17:03 ==> start: Configuring journald
    2021-07-09T05:17:03 ==> start: Setting up unbound
    2021-07-09T05:17:04 ==> start: Adding systemd services
    Synchronizing state of unbound.service with SysV service script with /lib/systemd/systemd-sysv-install.
    Executing: /lib/systemd/systemd-sysv-install enable unbound
    Synchronizing state of cron.service with SysV service script with /lib/systemd/systemd-sysv-install.
    Executing: /lib/systemd/systemd-sysv-install enable cron
    2021-07-09T05:17:07 ==> start: Configuring sudoers
    2021-07-09T05:17:07 ==> start: Configuring collectd
    2021-07-09T05:17:07 ==> start: Configuring logrotate
    2021-07-09T05:17:07 ==> start: Adding motd message for admins
    2021-07-09T05:17:07 ==> start: Configuring nginx
    2021-07-09T05:17:08 ==> start: Starting mysql
    mysqladmin: [Warning] Using a password on the command line interface can be insecure.
    Warning: Since password will be sent to server in plain text, use ssl connection to ensure password safety.
    mysql: [Warning] Using a password on the command line interface can be insecure.
    mysql: [Warning] Using a password on the command line interface can be insecure.
    2021-07-09T05:17:08 ==> start: Migrating data
    cp: -r not specified; omitting directory '/home/yellowtent/boxdata/certs/tmp'
    [ERROR] Error: Command failed: cp /home/yellowtent/boxdata/certs/* /home/yellowtent/platformdata/nginx/cert
    cp: -r not specified; omitting directory '/home/yellowtent/boxdata/certs/tmp'
    
        at checkExecSyncError (child_process.js:616:11)
        at Object.execSync (child_process.js:652:15)
        at /home/yellowtent/box/migrations/20210505223829-blobs-migrate-certs.js:43:27
        at wrapper (/home/yellowtent/box/node_modules/async/dist/async.js:268:20)
        at replenish (/home/yellowtent/box/node_modules/async/dist/async.js:435:29)
        at iterateeCallback (/home/yellowtent/box/node_modules/async/dist/async.js:424:21)
        at /home/yellowtent/box/node_modules/async/dist/async.js:321:20
        at /home/yellowtent/box/node_modules/async/dist/async.js:2955:19
        at wrapper (/home/yellowtent/box/node_modules/async/dist/async.js:268:20)
        at replenish (/home/yellowtent/box/node_modules/async/dist/async.js:435:29)
        at iterateeCallback (/home/yellowtent/box/node_modules/async/dist/async.js:424:21)
        at /home/yellowtent/box/node_modules/async/dist/async.js:321:20
        at /home/yellowtent/box/node_modules/async/dist/async.js:2953:17
        at tryCatcher (/home/yellowtent/box/node_modules/bluebird/js/release/util.js:16:23)
        at Promise.successAdapter [as _fulfillmentHandler0] (/home/yellowtent/box/node_modules/bluebird/js/release/nodeify.js:23:30)
        at Promise._settlePromise (/home/yellowtent/box/node_modules/bluebird/js/release/promise.js:601:21)
    2021-07-09T05:17:08 ==> start: DB migration failed
    

    Founder / Coder • My Apps

    njN 1 Reply Last reply
    0
    • njN nj

      My Cloudron dashboard is offline, and returns an app not responding message. It seems the Cloudron app wasn't running. I tried to restart it manually, but the script got stuck. Here's the log, please assist.
      PS: All other apps are running fine; only the dashboard is inaccessible.

      Now all apps show an INVALID CERTIFICATE (Self Signed) error after a reboot;

      root@myserver:~# /home/yellowtent/box/setup/start.sh
      2021-07-09T05:17:02 ==> start: Cloudron Start
      media:x:500:
      2021-07-09T05:17:02 ==> start: Configuring docker
      Synchronizing state of apparmor.service with SysV service script with /lib/systemd/systemd-sysv-install.
      Executing: /lib/systemd/systemd-sysv-install enable apparmor
      Error response from daemon: network with name cloudron already exists
      2021-07-09T05:17:03 ==> start: Ensuring directories
      2021-07-09T05:17:03 ==> start: Configuring journald
      2021-07-09T05:17:03 ==> start: Setting up unbound
      2021-07-09T05:17:04 ==> start: Adding systemd services
      Synchronizing state of unbound.service with SysV service script with /lib/systemd/systemd-sysv-install.
      Executing: /lib/systemd/systemd-sysv-install enable unbound
      Synchronizing state of cron.service with SysV service script with /lib/systemd/systemd-sysv-install.
      Executing: /lib/systemd/systemd-sysv-install enable cron
      2021-07-09T05:17:07 ==> start: Configuring sudoers
      2021-07-09T05:17:07 ==> start: Configuring collectd
      2021-07-09T05:17:07 ==> start: Configuring logrotate
      2021-07-09T05:17:07 ==> start: Adding motd message for admins
      2021-07-09T05:17:07 ==> start: Configuring nginx
      2021-07-09T05:17:08 ==> start: Starting mysql
      mysqladmin: [Warning] Using a password on the command line interface can be insecure.
      Warning: Since password will be sent to server in plain text, use ssl connection to ensure password safety.
      mysql: [Warning] Using a password on the command line interface can be insecure.
      mysql: [Warning] Using a password on the command line interface can be insecure.
      2021-07-09T05:17:08 ==> start: Migrating data
      cp: -r not specified; omitting directory '/home/yellowtent/boxdata/certs/tmp'
      [ERROR] Error: Command failed: cp /home/yellowtent/boxdata/certs/* /home/yellowtent/platformdata/nginx/cert
      cp: -r not specified; omitting directory '/home/yellowtent/boxdata/certs/tmp'
      
          at checkExecSyncError (child_process.js:616:11)
          at Object.execSync (child_process.js:652:15)
          at /home/yellowtent/box/migrations/20210505223829-blobs-migrate-certs.js:43:27
          at wrapper (/home/yellowtent/box/node_modules/async/dist/async.js:268:20)
          at replenish (/home/yellowtent/box/node_modules/async/dist/async.js:435:29)
          at iterateeCallback (/home/yellowtent/box/node_modules/async/dist/async.js:424:21)
          at /home/yellowtent/box/node_modules/async/dist/async.js:321:20
          at /home/yellowtent/box/node_modules/async/dist/async.js:2955:19
          at wrapper (/home/yellowtent/box/node_modules/async/dist/async.js:268:20)
          at replenish (/home/yellowtent/box/node_modules/async/dist/async.js:435:29)
          at iterateeCallback (/home/yellowtent/box/node_modules/async/dist/async.js:424:21)
          at /home/yellowtent/box/node_modules/async/dist/async.js:321:20
          at /home/yellowtent/box/node_modules/async/dist/async.js:2953:17
          at tryCatcher (/home/yellowtent/box/node_modules/bluebird/js/release/util.js:16:23)
          at Promise.successAdapter [as _fulfillmentHandler0] (/home/yellowtent/box/node_modules/bluebird/js/release/nodeify.js:23:30)
          at Promise._settlePromise (/home/yellowtent/box/node_modules/bluebird/js/release/promise.js:601:21)
      2021-07-09T05:17:08 ==> start: DB migration failed
      
      njN Offline
      njN Offline
      nj
      wrote on last edited by
      #2

      It seems the latest update 6.3.4 completely broke my system. This is the log that shows that the update script was broken. Currently, no user can log in (says password incorrect, even if it's correct because I use a password manager)

      None of the installed apps have had a valid certificate; all apps have Self-Signed certificates. I cannot do a password reset because the email isn't working.

      Founder / Coder • My Apps

      njN 1 Reply Last reply
      0
      • njN nj

        It seems the latest update 6.3.4 completely broke my system. This is the log that shows that the update script was broken. Currently, no user can log in (says password incorrect, even if it's correct because I use a password manager)

        None of the installed apps have had a valid certificate; all apps have Self-Signed certificates. I cannot do a password reset because the email isn't working.

        njN Offline
        njN Offline
        nj
        wrote on last edited by
        #3

        I cannot restore from backup because automatic backups were failing for the last few days, (no apps were backed up) so I will lose the last three days' worth of data. Surprisingly, all apps were working till now, but when I restarted the system the apps lost their certificates.

        Founder / Coder • My Apps

        njN 1 Reply Last reply
        0
        • njN nj

          I cannot restore from backup because automatic backups were failing for the last few days, (no apps were backed up) so I will lose the last three days' worth of data. Surprisingly, all apps were working till now, but when I restarted the system the apps lost their certificates.

          njN Offline
          njN Offline
          nj
          wrote on last edited by nj
          #4

          I am 100% sure the culprit is this file: 20210505223829-blobs-migrate-certs.js because looking at the logs, it failed to run the cp command to copy certs from /home/yellowtent/boxdata/certs/* to /home/yellowtent/platformdata/nginx/cert and failed because of the missing -r flag.

          Founder / Coder • My Apps

          njN 1 Reply Last reply
          0
          • njN nj

            I am 100% sure the culprit is this file: 20210505223829-blobs-migrate-certs.js because looking at the logs, it failed to run the cp command to copy certs from /home/yellowtent/boxdata/certs/* to /home/yellowtent/platformdata/nginx/cert and failed because of the missing -r flag.

            njN Offline
            njN Offline
            nj
            wrote on last edited by nj
            #5

            Finally, I fixed the issue by modifying the migration file. Adding -r to the cp command, and then manually restarting Cloudron /home/yellowtent/box/setup/start.sh fixed the issue for me. I'm surprised that no other Cloudron instances had this issue.

            File: /home/yellowtent/box/migrations/20210505223829-blobs-migrate-certs.js Line 43:

            child_process.execSync(`cp -r ${OLD_CERTS_DIR}/* ${NEW_CERTS_DIR}`); // this way we copy the non-migrated ones like .host, .user etc as well
            

            This thread is a copy of the emails I sent to the support statff. I posted here so it might help someone else in this situation.

            Founder / Coder • My Apps

            nebulonN 1 Reply Last reply
            0
            • njN nj

              Finally, I fixed the issue by modifying the migration file. Adding -r to the cp command, and then manually restarting Cloudron /home/yellowtent/box/setup/start.sh fixed the issue for me. I'm surprised that no other Cloudron instances had this issue.

              File: /home/yellowtent/box/migrations/20210505223829-blobs-migrate-certs.js Line 43:

              child_process.execSync(`cp -r ${OLD_CERTS_DIR}/* ${NEW_CERTS_DIR}`); // this way we copy the non-migrated ones like .host, .user etc as well
              

              This thread is a copy of the emails I sent to the support statff. I posted here so it might help someone else in this situation.

              nebulonN Offline
              nebulonN Offline
              nebulon
              Staff
              wrote on last edited by
              #6

              @nj great that you figured this by your own then. Strange that you had a tmp folder there causing the issue, I guess you had created that in the past. Generally it is not recommended to create custom folder structures in /home/yellowtent/boxdata/ or /home/yellowtent/platformdata/ since we cannot really test such cases for updates.

              Is there any specific use-case to have that folder there, which we should consider?

              1 Reply Last reply
              1
              • girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #7

                I am also interested in knowing why the -r fixed it. Do you have custom nginx configs?

                njN 1 Reply Last reply
                0
                • girishG girish

                  I am also interested in knowing why the -r fixed it. Do you have custom nginx configs?

                  njN Offline
                  njN Offline
                  nj
                  wrote on last edited by nj
                  #8

                  @girish I don't remember creating any folder myself, so I can't tell how it got created there. None of my other Cloudron instances had this issue so it might have happened somehow. I don't have any custom nginx config.

                  Maybe removing the tmp folder could have solved the issue without the -r flag. The error cp: -r not specified; omitting directory '/home/yellowtent/boxdata/certs/tmp' meant it couldn't copy the tmp folder because -r flag was missing. Also, I added -r because the error message hinted me to do so and it fixed the issue.

                  Founder / Coder • My Apps

                  nebulonN 1 Reply Last reply
                  1
                  • njN nj

                    @girish I don't remember creating any folder myself, so I can't tell how it got created there. None of my other Cloudron instances had this issue so it might have happened somehow. I don't have any custom nginx config.

                    Maybe removing the tmp folder could have solved the issue without the -r flag. The error cp: -r not specified; omitting directory '/home/yellowtent/boxdata/certs/tmp' meant it couldn't copy the tmp folder because -r flag was missing. Also, I added -r because the error message hinted me to do so and it fixed the issue.

                    nebulonN Offline
                    nebulonN Offline
                    nebulon
                    Staff
                    wrote on last edited by
                    #9

                    @nj yes with the folder in place there adding the -r to solve this makes sense, however the initial issue is that this folder should not be there in the first place. As the name already suggests, I guess this was just some intermediate manual action to stash certs. Essentially if you don't actively use files in that folder then just delete it to solve this for future releases.

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