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Cloudron Forum

Apps | Demo | Docs | Install

Unable to install apps

Scheduled Pinned Locked Moved Solved Support
installcloudflare
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to metalcated on last edited by girish
    #2

    @metalcated Thanks for trying us out! Can you give us more information about the error? Maybe some screenshot ?

    When the app install fails, can you get the logs using the app's log viewer (it's a button in the top toolbar) ? See https://docs.cloudron.io/apps/#log-viewer . You can paste the logs into https://paste.cloudron.io and give us a link.

    M 1 Reply Last reply
    0
  • M Offline
    M Offline
    metalcated
    replied to girish on last edited by metalcated
    #3

    @girish Hey sorry about that, I should have included that with my original post.

    Sep 28 15:41:29 box:apptask test.domain.com error installing app: BoxError: Error creating directory: EACCES: permission denied, mkdir '/root/appsdata/645af55f-853d-47a1-9e29-6504e1fc00b5'
    at /home/yellowtent/box/src/apptask.js:162:36
    at FSReqCallback.oncomplete (fs.js:171:23) {
    reason: 'FileSystem Error',
    details: {}
    

    Full log: https://paste.cloudron.io/inukequheh.js

    girishG 1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to metalcated on last edited by
    #4

    @metalcated Thanks. For some reason, it thinks that /root is the home directory. Cloudron runs as the user yellowtent and it should be using /home/yellowtent as the "base".

    Can you check the output of systemctl show box | grep User= ? It should say yellowtent. Also, can you check the output of su - yellowtent and then env | grep HOME ?

    If you can tell me which VPS provider you use, I can test out the installation there myself as well.

    M O 2 Replies Last reply
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  • M Offline
    M Offline
    metalcated
    replied to girish on last edited by metalcated
    #5

    @girish said in Unable to install apps:

    systemctl show box | grep User=

    root@cloudron] ~$ systemctl show box | grep User=
    User=yellowtent
    DynamicUser=no
    
    $ env | grep HOME
    HOME=/home/yellowtent
    

    This is a self built VM on my home lab vCenter instance.
    Ubuntu 20.04.3 LTS

    girishG 1 Reply Last reply
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  • M Offline
    M Offline
    metalcated
    wrote on last edited by metalcated
    #6

    Also, I just noticed that this wiped out my entire set of A records from Cloudflare! Took me all weekend to notice. Believe I am done using this with a bug like that. Thanks.

    girishG 2 Replies Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to metalcated on last edited by
    #7

    @metalcated Mmm, everything looks OK. If you can give us SSH access, please send a mail to support@cloudron.io and we can look into it.

    1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to metalcated on last edited by
    #8

    @metalcated mm, our cloudflare backend is used quite extensively, so I would be surprised to hit such a bug. If Cloudflare has audit logs, can you check where the delete requests came from?

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  • girishG Offline
    girishG Offline
    girish Staff
    replied to metalcated on last edited by
    #9

    @metalcated https://support.cloudflare.com/hc/en-us/articles/115002833612-Understanding-Cloudflare-Audit-Logs . In our cloudflare account, I can see there are records for every DNS change as "Rec del" and "Rec add".

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  • O Offline
    O Offline
    opensourced
    replied to girish on last edited by
    #10

    @girish just hit the same error...

    May 28 14:27:13 box:tasks update 186: {"percent":50,"message":"Creating app data directory"}
    May 28 14:27:13 box:apptask run: app error for state pending_install: BoxError: Error creating directory: EACCES: permission denied, mkdir '/home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5'
    at createAppDir (/home/yellowtent/box/src/apptask.js:119:22)
    at async install (/home/yellowtent/box/src/apptask.js:358:5) {
    reason: 'FileSystem Error',
    details: {}
    May 28 14:27:13 box:taskworker Task took 12.297 seconds
    May 28 14:27:13 box:tasks setCompleted - 186: {"result":null,"error":{"stack":"BoxError: Error creating directory: EACCES: permission denied, mkdir '/home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5'\n at createAppDir (/home/yellowtent/box/src/apptask.js:119:22)\n at async install (/home/yellowtent/box/src/apptask.js:358:5)","name":"BoxError","reason":"FileSystem Error","details":{},"message":"Error creating directory: EACCES: permission denied, mkdir '/home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5'"}}
    May 28 14:27:13 box:tasks update 186: {"percent":100,"result":null,"error":{"stack":"BoxError: Error creating directory: EACCES: permission denied, mkdir '/home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5'\n at createAppDir (/home/yellowtent/box/src/apptask.js:119:22)\n at async install (/home/yellowtent/box/src/apptask.js:358:5)","name":"BoxError","reason":"FileSystem Error","details":{},"message":"Error creating directory: EACCES: permission denied, mkdir '/home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5'"}}
    Error creating directory: EACCES: permission denied, mkdir '/home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5'
    at createAppDir (/home/yellowtent/box/src/apptask.js:119:22)
    at async install (/home/yellowtent/box/src/apptask.js:358:5)
    

    my outputs are as followed:

    root@host:/home/# systemctl show box | grep User=
    User=yellowtent
    DynamicUser=no
    
    root@host:/home/# su - yellowtent
    This account is currently not available.
    
    

    What could be the reasons for my yellowtent not to be availlable? 😶

    Thanks in advance!

    girishG 1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to opensourced on last edited by
    #11

    @opensourced said in Unable to install apps:

    What could be the reasons for my yellowtent not to be availlable?

    This is expected. yellowtent is created as a system user (it's only used to run the box code as a non-root user for security reasons).

    Can you please try:

    sudo -u yellowtent mkdir /home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5
    

    For some reason, the above thing fails on your system. Is there something special about /home/yellowtent mount we need to know about? Can you check if /home/yellowtent/appsdata and /home/yellowtent/ are owned by the yellowtent user?

    O 1 Reply Last reply
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  • O Offline
    O Offline
    opensourced
    replied to girish on last edited by
    #12

    @girish I moved the appsdata folder to another mounted drive -> after creating the symlink (as root) i didn't propperly set the permissions. I fixed it, so all good now. Thanks!

    necrevistonnezrN 1 Reply Last reply
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  • necrevistonnezrN Offline
    necrevistonnezrN Offline
    necrevistonnezr
    replied to opensourced on last edited by
    #13

    @opensourced said in Unable to install apps:

    @girish I moved the appsdata folder to another mounted drive

    I think you should have led with that... 🙂

    1 Reply Last reply
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