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    Searching error

    FreeScout
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    • V
      vosika last edited by

      Hello for two days, have sproblem with searching in Freescout. The searching function does not work.
      In log a I see this message:

      SQLSTATE[HY000]: General error: 2006 MySQL server has gone away (SQL: select * from jobswherequeue = 7c90a18cea0f6da500945eac8ff58a2c and ((reserved_atis null andavailable_at <= 1635258665) or (reserved_at<= 1635258575)) order byidasc limit 1 for update) {"exception":"[object] (Illuminate\\Database\\QueryException(code: HY000): SQLSTATE[HY000]: General error: 2006 MySQL server has gone away (SQL: select * fromjobswherequeue = 7c90a18cea0f6da500945eac8ff58a2c and ((reserved_atis null andavailable_at <= 1635258665) or (reserved_at<= 1635258575)) order byid asc limit 1 for update) at /app/code/vendor/laravel/framework/src/Illuminate/Database/Connection.php:664, Doctrine\\DBAL\\Driver\\PDO\\Exception(code: HY000): SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /app/code/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDO/Exception.php:18, PDOException(code: HY000): SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /app/code/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php:115)

      Where is problem ?

      humptydumpty girish 2 Replies Last reply Reply Quote 0
      • humptydumpty
        humptydumpty @vosika last edited by

        @vosika Search works on my install. Perhaps it's module related. What modules do you have running?

        1 Reply Last reply Reply Quote 0
        • girish
          girish Staff @vosika last edited by

          @vosika I think it's because mysql is OOMing. Can you go to Services -> MySQL and give it more memory?

          1 Reply Last reply Reply Quote 0
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