Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Bookmarks
  • Search
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Brand Logo

Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. Support
  3. Backup not found (what does this mean?)

Backup not found (what does this mean?)

Scheduled Pinned Locked Moved Unsolved Support
backup
4 Posts 3 Posters 696 Views 3 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • luckowL Offline
      luckowL Offline
      luckow
      translator
      wrote on last edited by
      #1

      My third Cloudron instance with this error. I have no idea how to help the built-in admin find my backup 🙂

      (Cloudron v7.0.3 (Ubuntu 18.04.2 LTS))

      Nov 21 02:33:39 box:tasks setCompleted - 9252: {"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.update (/home/yellowtent/box/src/backups.js:187:42)\n at runMicrotasks (<anonymous>)\n at processTicksAndRejections (internal/process/task_queues.js:95:5)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
      Nov 21 02:33:39 box:tasks update 9252: {"percent":100,"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.update (/home/yellowtent/box/src/backups.js:187:42)\n at runMicrotasks (<anonymous>)\n at processTicksAndRejections (internal/process/task_queues.js:95:5)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
      Backup not found
      at Object.update (/home/yellowtent/box/src/backups.js:187:42)
      at runMicrotasks (<anonymous>)
      at processTicksAndRejections (internal/process/task_queues.js:95:5)
      

      Pronouns: he/him | Primary language: German

      1 Reply Last reply
      0
      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #2

        What kind of task did you try to perform here? The logsnippet as such does not give much context.

        If this was regarding an individual app, maybe the apptask logs give more insights with which backupID is was started?

        1 Reply Last reply
        0
        • luckowL Offline
          luckowL Offline
          luckow
          translator
          wrote on last edited by luckow
          #3

          @nebulon other instance with the same error. No individual apps. Every time the same behaviour. "Copying part 73", "Copying part 74" ... And suddenly it stops with "Backup not found"

          Nov 22 04:18:14 box:tasks update 2788: {"percent":65.28571428571428,"message":"Finishing multipart copy - 2021-11-21-220000-778/app_data.my.cloudron.example_v4.11.1.tar.gz.enc"}
          Nov 22 05:10:18 box:tasks update 2788: {"percent":65.28571428571428,"message":"Copied 1 files with error: null"}
          Nov 22 05:10:18 box:taskworker Task took 22218.154 seconds
          Nov 22 05:10:18 box:tasks setCompleted - 2788: {"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.update (/home/yellowtent/box/src/backups.js:187:42)\n at runMicrotasks (<anonymous>)\n at processTicksAndRejections (internal/process/task_queues.js:95:5)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
          Nov 22 05:10:18 box:tasks update 2788: {"percent":100,"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.update (/home/yellowtent/box/src/backups.js:187:42)\n at runMicrotasks (<anonymous>)\n at processTicksAndRejections (internal/process/task_queues.js:95:5)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
          Backup not found
          at Object.update (/home/yellowtent/box/src/backups.js:187:42)
          at runMicrotasks (<anonymous>)
          at processTicksAndRejections (internal/process/task_queues.js:95:5)```

          Pronouns: he/him | Primary language: German

          girishG 1 Reply Last reply
          0
          • luckowL luckow

            @nebulon other instance with the same error. No individual apps. Every time the same behaviour. "Copying part 73", "Copying part 74" ... And suddenly it stops with "Backup not found"

            Nov 22 04:18:14 box:tasks update 2788: {"percent":65.28571428571428,"message":"Finishing multipart copy - 2021-11-21-220000-778/app_data.my.cloudron.example_v4.11.1.tar.gz.enc"}
            Nov 22 05:10:18 box:tasks update 2788: {"percent":65.28571428571428,"message":"Copied 1 files with error: null"}
            Nov 22 05:10:18 box:taskworker Task took 22218.154 seconds
            Nov 22 05:10:18 box:tasks setCompleted - 2788: {"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.update (/home/yellowtent/box/src/backups.js:187:42)\n at runMicrotasks (<anonymous>)\n at processTicksAndRejections (internal/process/task_queues.js:95:5)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
            Nov 22 05:10:18 box:tasks update 2788: {"percent":100,"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.update (/home/yellowtent/box/src/backups.js:187:42)\n at runMicrotasks (<anonymous>)\n at processTicksAndRejections (internal/process/task_queues.js:95:5)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
            Backup not found
            at Object.update (/home/yellowtent/box/src/backups.js:187:42)
            at runMicrotasks (<anonymous>)
            at processTicksAndRejections (internal/process/task_queues.js:95:5)```
            girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #4

            @luckow It seems the multipart copy is not succeeding. What is the backup provider (minio?) ? If minio, do you see any errors on the minio side? Do you know how big the data for that app is?

            1 Reply Last reply
            0
            Reply
            • Reply as topic
            Log in to reply
            • Oldest to Newest
            • Newest to Oldest
            • Most Votes


              • Login

              • Don't have an account? Register

              • Login or register to search.
              • First post
                Last post
              0
              • Categories
              • Recent
              • Tags
              • Popular
              • Bookmarks
              • Search