Backup not found (what does this mean?)

[luckow]

My third Cloudron instance with this error. I have no idea how to help the built-in admin find my backup

(Cloudron v7.0.3 (Ubuntu 18.04.2 LTS))

Nov 21 02:33:39 box:tasks setCompleted - 9252: {"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.update (/home/yellowtent/box/src/backups.js:187:42)\n at runMicrotasks (<anonymous>)\n at processTicksAndRejections (internal/process/task_queues.js:95:5)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
Nov 21 02:33:39 box:tasks update 9252: {"percent":100,"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.update (/home/yellowtent/box/src/backups.js:187:42)\n at runMicrotasks (<anonymous>)\n at processTicksAndRejections (internal/process/task_queues.js:95:5)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
Backup not found
at Object.update (/home/yellowtent/box/src/backups.js:187:42)
at runMicrotasks (<anonymous>)
at processTicksAndRejections (internal/process/task_queues.js:95:5)

[nebulon]

What kind of task did you try to perform here? The logsnippet as such does not give much context.

If this was regarding an individual app, maybe the apptask logs give more insights with which backupID is was started?

[luckow]

@nebulon other instance with the same error. No individual apps. Every time the same behaviour. "Copying part 73", "Copying part 74" ... And suddenly it stops with "Backup not found"

Nov 22 04:18:14 box:tasks update 2788: {"percent":65.28571428571428,"message":"Finishing multipart copy - 2021-11-21-220000-778/app_data.my.cloudron.example_v4.11.1.tar.gz.enc"}
Nov 22 05:10:18 box:tasks update 2788: {"percent":65.28571428571428,"message":"Copied 1 files with error: null"}
Nov 22 05:10:18 box:taskworker Task took 22218.154 seconds
Nov 22 05:10:18 box:tasks setCompleted - 2788: {"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.update (/home/yellowtent/box/src/backups.js:187:42)\n at runMicrotasks (<anonymous>)\n at processTicksAndRejections (internal/process/task_queues.js:95:5)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
Nov 22 05:10:18 box:tasks update 2788: {"percent":100,"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.update (/home/yellowtent/box/src/backups.js:187:42)\n at runMicrotasks (<anonymous>)\n at processTicksAndRejections (internal/process/task_queues.js:95:5)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
Backup not found
at Object.update (/home/yellowtent/box/src/backups.js:187:42)
at runMicrotasks (<anonymous>)
at processTicksAndRejections (internal/process/task_queues.js:95:5)```

[girish]

@luckow It seems the multipart copy is not succeeding. What is the backup provider (minio?) ? If minio, do you see any errors on the minio side? Do you know how big the data for that app is?