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Cloudron Forum

Apps | Demo | Docs | Install

Vaultwarden - Can not send email anymore (STARTTLS error)

Scheduled Pinned Locked Moved Solved Vaultwarden
vaultwardenemailsmtpstarttlsbitwarden
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  • mrmxM Offline
    mrmxM Offline
    mrmx
    wrote on last edited by
    #1

    Just tried to invite someone to my Bitwarden instance and always reports the error: SMTP Client error: internal client error: STARTTLS is not supported on this server.

    The other apps can send mail btw.

    It just worked before, may be the latest Cloudron version update?

    Vaultwarden 1.23.0
    Cloudron v7.0.4 (Ubuntu 18.04.3 LTS)

    girishG 1 Reply Last reply
    0
  • girishG girish moved this topic from Support on
  • girishG Offline
    girishG Offline
    girish Staff
    replied to mrmx on last edited by
    #2

    @mrmx Just tried this and it does work on a new install. Can you go the Location view and click Save without making any changes and then try to invite someone again?

    mrmxM 1 Reply Last reply
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  • mrmxM Offline
    mrmxM Offline
    mrmx
    replied to girish on last edited by mrmx
    #3

    @girish Done and stays the same, here you are the log:

    [2021-11-25 10:23:04.602][vaultwarden::mail][ERROR] SMTP Client error: internal client error: STARTTLS is not supported on this server

    Te installation was done a month ago or so, and it's not used until now that we need it. I could reinstall for sure, but I this error can be fixed it would be better for Cloudron 😉

    girishG 1 Reply Last reply
    0
  • girishG Offline
    girishG Offline
    girish Staff
    replied to mrmx on last edited by girish
    #4

    @mrmx thanks, just to quickly test, can you install a new vaultwarden instance and see if it has the same problem? If so, this looks like some problem with the new Cloudron 7 update (not sure what that is yet though). In the meantime, I am trying to reproduce this by updating from Cloudron 6.3 to 7 with vaultwarden installed.

    mrmxM 1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    wrote on last edited by
    #5

    OK, I did a full test and this works fine for me .

    Just to double check, have you configured anything mail related in /app/data/config.env ? If you like I can debug this further, if you write to support@cloudron.io and give us remote access.

    mrmxM arshsahzadA 2 Replies Last reply
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  • mrmxM Offline
    mrmxM Offline
    mrmx
    replied to girish on last edited by
    #6

    @girish Yep a fresh install works like a charm.
    I tried with a previous backup and it's not the the data, so it seems an instance networking problem.

    1 Reply Last reply
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  • mrmxM Offline
    mrmxM Offline
    mrmx
    replied to girish on last edited by
    #7

    @girish Nope, I'm sorry but keep the fresh instance and deleted the failing one, so this problem will be in the unknown... 😉

    arshsahzadA 1 Reply Last reply
    1
  • arshsahzadA Online
    arshsahzadA Online
    arshsahzad
    replied to mrmx on last edited by arshsahzad
    #8

    same problem with me...

    1 Reply Last reply
    0
  • arshsahzadA Online
    arshsahzadA Online
    arshsahzad
    replied to girish on last edited by
    #9

    @girish I have to invite someone, after the recent update of vaultwarden, my SMTP is not working in vaultwarden, earlier it was working, I didn't make any changes, I'm getting below error:-

    An error has occurred.
    SMTP 5xx error: permanent error (535) - Authentication credentials invalid
    
    girishG 1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to arshsahzad on last edited by
    #10

    @arshsahzad are you still facing this issue? Can you tell me which version of Cloudron you are on? I thought we sorted the STARTTLS issues out in Cloudron 7.0.4

    arshsahzadA 1 Reply Last reply
    0
  • arshsahzadA Online
    arshsahzadA Online
    arshsahzad
    replied to girish on last edited by arshsahzad
    #11

    @girish I'm using Cloudron v7.0.4 and vaultwarden 1.23.1, When installing the new vaultwarden, it's working fine but the existing vault producing the above-mentioned error.

    girishG 1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to arshsahzad on last edited by
    #12

    @arshsahzad If you like, I can debug the instance to find out what's happening. Please drop us a mail at support@cloudorn.io. I initially suspected that maybe vaultwarden is caching env vars in the database or something but that doesn't seem to be the case. The env vars explicitly disable STARTTLS and TLS.

    arshsahzadA 1 Reply Last reply
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  • arshsahzadA Online
    arshsahzadA Online
    arshsahzad
    replied to girish on last edited by
    #13

    @girish I have mailed for support request, with the subject - SMTP Error

    girishG 2 Replies Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to arshsahzad on last edited by
    #14

    @arshsahzad thanks, was just investigating. It seems vaultwarden has two sources of configs - env vars and config.json . The latter is editing via the admin/ui interface and overrides the former. In Cloudron package, we use env vars. In your config, I see that SMTP variables are set which means that they have now gone out of sync with the env vars.

    https://github.com/dani-garcia/vaultwarden/wiki/Configuration-overview

    I am fixing Cloudron package to use config.json instead of be consistent.

    1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to arshsahzad on last edited by girish
    #15

    @arshsahzad I have pushed a new package. Can you try now? I already updated your instance.

    arshsahzadA 1 Reply Last reply
    3
  • arshsahzadA Online
    arshsahzadA Online
    arshsahzad
    replied to girish on last edited by
    #16

    @girish Thanks for a quick fix, It's now working

    1 Reply Last reply
    1

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