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    Add note about PTR records to docs about email server location change

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    • jdaviescoates
      jdaviescoates last edited by jdaviescoates

      Something should be added to:

      https://docs.cloudron.io/email/#server-location

      Which tells people that if they change their email server location they'll also need to update their PTR records with their VPS provider.

      I use Cloudron with Gandi & Hetzner

      1 Reply Last reply Reply Quote 0
      • nebulon
        nebulon Staff last edited by

        So the PTR is only really needed for the mail server, it just happens that by default the mail server runs on the dashboard domain as well. Regardless of this might not hurt to have a note about this behavior and thus the required PTR change in that dashboard domain section.

        1 Reply Last reply Reply Quote 2
        • girish
          girish Staff last edited by

          Changing the dashboard domain does not require changing the PTR record. The PTR record has to be in sync with the mail server location i.e Email -> Settings -> Mail server location .

          jdaviescoates 2 Replies Last reply Reply Quote 2
          • jdaviescoates
            jdaviescoates @girish last edited by

            @girish I changed both, so that explains the confusion.

            First I changed dashboard from my.domain.org to my.domain.coop then the email server to mail.domain.coop

            The reason I thought it might be dashboard related was the notification said "expected my.domain.coop actual my.domain.org"

            I guess now I may get another notification saying "expected mail.domain.coop actual my.domain.coop"

            I use Cloudron with Gandi & Hetzner

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            • jdaviescoates
              jdaviescoates @girish last edited by

              @girish but as @nebulon pointed out, by default changing the dashboard domain does also change the email server, right?

              I've edited my OP to suggest something about PTR records be added in both places in the docs

              I use Cloudron with Gandi & Hetzner

              girish jdaviescoates 2 Replies Last reply Reply Quote 0
              • girish
                girish Staff @jdaviescoates last edited by girish

                @jdaviescoates said in Add note about PTR records to docs about dashboard server change:

                @girish but as @nebulon pointed out, by default changing the dashboard domain does also change the email server, right?

                Changing dashboard domain does not change the email server location (and vice versa). It stays as the old my.previousdashboarddomain.com

                jdaviescoates 1 Reply Last reply Reply Quote 3
                • jdaviescoates
                  jdaviescoates @girish last edited by jdaviescoates

                  @girish makes sense now, thanks.

                  The point still stands that an additional note ought to be added somewhere in the docs about PTR records needing updating when email server location is changed 🙂

                  (It was early hours when I made these changes and saw the notifications but I now see the notification was actually Expected: mail.domain.coop Actual: my.domain.org the whole time)

                  I use Cloudron with Gandi & Hetzner

                  girish 1 Reply Last reply Reply Quote 0
                  • jdaviescoates
                    jdaviescoates @jdaviescoates last edited by

                    @jdaviescoates said in Add note about PTR records to docs about dashboard server change:

                    I've edited my OP to suggest something about PTR records be added in both places in the docs

                    Edited it again. Tired brains easily confused!

                    I use Cloudron with Gandi & Hetzner

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                    • girish
                      girish Staff @jdaviescoates last edited by

                      @jdaviescoates said in Add note about PTR records to docs about email server location change:

                      The point still stands that an additional note ought to be added somewhere in the docs about PTR records needing updating when email server location is changed

                      ah yes, sorry, i did update the docs after your post 🙂 https://docs.cloudron.io/email/#server-location has an info note now. The https://docs.cloudron.io/email/#ptr-record also has a line that says "A PTR record is required only when sending email directly from the server. If you are using a mail relay, you do not need to set the PTR record.".

                      I will add some more info to the dashboard domain section, hold on.

                      jdaviescoates 1 Reply Last reply Reply Quote 2
                      • jdaviescoates
                        jdaviescoates @girish last edited by

                        @girish said in Add note about PTR records to docs about email server location change:

                        , i did update the docs after your post https://docs.cloudron.io/email/#server-location has an info note now

                        Great thanks

                        I use Cloudron with Gandi & Hetzner

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                        • girish
                          girish Staff last edited by

                          I added a bunch of implications under https://docs.cloudron.io/domains/#dashboard-domain .

                          On a side note, when writing this I found that there are some inconsistencies in the code (looks like the notification it raises might not be correct). Checking...

                          1 Reply Last reply Reply Quote 2
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