Rocket.Chat currently not Responding

[applecrusher]

I have been installing various applications on the server and I have been mostly happy with cloudron. However, the one thing that I need is a chat, which is what I like about Rocket.Chat. It either is stuck in this long state of "Starting" or the app eventually shows "app not responsive". How could I debug the issue? Can I remove old docker instances of things on cloudron manually through the server?

[nebulon]

Hi there, is there anything showing up in the app logs of the app instance? Rocket.Chat is using the mongodb service, so maybe you can also see if that might be low on memory if Rocket.Chat becomes unresponsive.

Further to remove old container, if you delete an app through the Cloudron dashboard, all containers belonging to it will also be purged. So there won't be any old docker container instances around unless the ones currently managed by Cloudron.

[applecrusher]

@nebulon

I get the following errors now that I found the logs messages that just keep looping. I guess there is a mongodb vs mongo server mismatch? How would I fix that?

Jan 17 12:55:53 MongoDB shell version v4.4.11
Jan 17 12:55:53 connecting to: mongodb://mongodb:27017/269e52ac0084de44?compressors=disabled&gssapiServiceName=mongodb
Jan 17 12:55:53 Implicit session: session { "id" : UUID("b12deb71-1de3-4375-9330-41dfddfc9382") }
Jan 17 12:55:53 MongoDB server version: 4.2.12
Jan 17 12:55:53 WARNING: shell and server versions do not match
Jan 17 12:55:53 WriteResult({ "nMatched" : 1, "nUpserted" : 0, "nModified" : 0 })

[applecrusher]

@nebulon

These are the logs until it gets to the loop:

Jan 17 12:58:15 Change Stream is available for your installation, give admin permissions to your database user to use this improved version.
Jan 17 12:58:20 box:tasks update 3422: {"percent":50,"message":"Stopping app services"}
Jan 17 12:58:20 box:tasks update 3422: {"percent":80,"message":"Removing collectd profile"}
Jan 17 12:58:20 box:shell removeCollectdProfile spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurecollectd.sh remove 10d59f6a-ad56-4f7a-917f-ece63fc6ac18
Jan 17 12:58:20 box:shell removeCollectdProfile (stdout): Restarting collectd
Jan 17 12:58:20 box:shell removeCollectdProfile (stdout): Removing collectd stats of 10d59f6a-ad56-4f7a-917f-ece63fc6ac18
Jan 17 12:58:20 box:tasks update 3422: {"percent":100,"message":"Done"}
Jan 17 12:58:20 box:taskworker Task took 9.975 seconds
Jan 17 12:58:20 box:tasks setCompleted - 3422: {"result":null,"error":null}
Jan 17 12:58:20 box:tasks update 3422: {"percent":100,"result":null,"error":null}
Jan 17 12:58:27 box:settings initCache: pre-load settings
Jan 17 12:58:27 box:taskworker Starting task 3423. Logs are at /home/yellowtent/platformdata/logs/10d59f6a-ad56-4f7a-917f-ece63fc6ac18/apptask.log
Jan 17 12:58:27 box:apptask run: startTask installationState: pending_start runState: running
Jan 17 12:58:27 box:tasks update 3423: {"percent":10,"message":"Starting app services"}
Jan 17 12:58:27 box:tasks update 3423: {"percent":35,"message":"Starting container"}
Jan 17 12:58:28 => Creating runtime directories
Jan 17 12:58:28 => Setting up LDAP integration
Jan 17 12:58:28 box:tasks update 3423: {"percent":60,"message":"Adding collectd profile"}
Jan 17 12:58:28 box:shell addCollectdProfile spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurecollectd.sh add 10d59f6a-ad56-4f7a-917f-ece63fc6ac18
Jan 17 12:58:28 box:shell addCollectdProfile (stdout): Restarting collectd
Jan 17 12:58:28 box:tasks update 3423: {"percent":80,"message":"Configuring reverse proxy"}
Jan 17 12:58:28 box:reverseproxy ensureCertificate: test2.nlavideo.com certificate already exists at /home/yellowtent/platformdata/nginx/cert/_.nlavideo.com.key
Jan 17 12:58:28 box:reverseproxy expiryDate: /home/yellowtent/platformdata/nginx/cert/_.nlavideo.com.cert notAfter=Feb 21 23:13:22 2022 GMT daysLeft=35.21867809027778
Jan 17 12:58:28 => Existing installation detected
Jan 17 12:58:28 box:reverseproxy providerMatchesSync: /home/yellowtent/platformdata/nginx/cert/_.nlavideo.com.cert subject=CN = *.nlavideo.com domain=*.nlavideo.com issuer=C = US, O = Let's Encrypt, CN = R3 wildcard=true/true prod=true/true issuerMismatch=false wildcardMismatch=false match=true
Jan 17 12:58:28 MongoDB shell version v4.4.11
Jan 17 12:58:28 box:reverseproxy writeAppNginxConfig: writing config for "test2.nlavideo.com" to /home/yellowtent/platformdata/nginx/applications/10d59f6a-ad56-4f7a-917f-ece63fc6ac18.conf with options {"sourceDir":"/home/yellowtent/box","vhost":"test2.nlavideo.com","hasIPv6":true,"ip":"172.18.19.66","port":3000,"endpoint":"app","certFilePath":"/home/yellowtent/platformdata/nginx/cert/_.nlavideo.com.cert","keyFilePath":"/home/yellowtent/platformdata/nginx/cert/_.nlavideo.com.key","robotsTxtQuoted":null,"cspQuoted":null,"hideHeaders":[],"proxyAuth":{"id":"10d59f6a-ad56-4f7a-917f-ece63fc6ac18","location":"/"},"ocsp":true}
Jan 17 12:58:28 box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
Jan 17 12:58:28 box:tasks update 3423: {"percent":100,"message":"Done"}
Jan 17 12:58:28 connecting to: mongodb://mongodb:27017/269e52ac0084de44?compressors=disabled&gssapiServiceName=mongodb
Jan 17 12:58:28 box:taskworker Task took 1.358 seconds
Jan 17 12:58:28 box:tasks setCompleted - 3423: {"result":null,"error":null}
Jan 17 12:58:28 box:tasks update 3423: {"percent":100,"result":null,"error":null}
Jan 17 12:58:28 Implicit session: session { "id" : UUID("6e558527-7ca5-49e1-9463-3da63fa2fbb4") }
Jan 17 12:58:28 MongoDB server version: 4.2.12
Jan 17 12:58:28 WARNING: shell and server versions do not match
Jan 17 12:58:28 WriteResult({ "nMatched" : 1, "nUpserted" : 0, "nModified" : 0 })
Jan 17 12:58:28 MongoDB shell version v4.4.11
Jan 17 12:58:28 connecting to: mongodb://mongodb:27017/269e52ac0084de44?compressors=disabled&gssapiServiceName=mongodb
Jan 17 12:58:28 Implicit session: session { "id" : UUID("11750970-8bb8-4321-b73e-3b9133a30d3f") }
Jan 17 12:58:28 MongoDB server version: 4.2.12
Jan 17 12:58:28 WARNING: shell and server versions do not match
Jan 17 12:58:28 WriteResult({ "nMatched" : 1, "nUpserted" : 0, "nModified" : 0 })
Jan 17 12:58:28 MongoDB shell version v4.4.11

[nebulon]

@applecrusher the version mismatch warning is not the issue. Also the initial upserts are normal. So I assume there is some issue later or you can paste some longer logs which do show when the app exactly stops or restarts.

[girish]

Can you check the output of dmesg as well to check if you are getting any OOM crashes?

[applecrusher]

@girish Sorry for the late and no reply. It was a new server with nothing on it, so it was just best for me to spend a couple of minutes and just reinstall everything. That worked. I know it doesn't help solve the problem, but that worked for me.