Cloudron often having problems with connection, "DNS_PROBE_FINISHED_NXDOMAIN", connection times out

[hustler]

My domain, https://perthmod.com as well as the dashboard https://my.perthmod.com frequently has issues with connecting - it either shows the message "DNS_PROBE_FINISHED_NXDOMAIN" or loads forever and times out. I've restarted my device, tried different browsers and devices, and nothing seems to work. Sometimes, it works, sometimes it doesn't - I could only access it on a VPN on my own home network, I don't live in a country with censorship btw.

Please help! Thank you.

[girish]

So, a quick "hack" when you hits this, since you have no control of the intermediate DNS servers is to edit /etc/hosts (or equivalent in your OS) and put this:

    1.2.3.4 domain.com

replace with your domain and server ip. That would make things work, later in a day or so, you can remove that entry.

[girish]

@hustler said in Cloudron often having problems with connection, "DNS_PROBE_FINISHED_NXDOMAIN", connection times out:

DNS_PROBE_FINISHED_NXDOMAIN

I guess you are seeing this in the desktop/laptop browser?

NXDOMAIN means that when the DNS was queried, there was no dns entry for that domain. This can happen when you go to domain.com on your browser before Cloudron has setup the DNS. This results in a so called NXDOMAIN (no entry). These NXDOMAIN responses are "cached" in the desktop and all the intermediate DNS servers for a longer time than usual. The intermediate DNS depends on your laptop's DNS which is your router, ISP etc.

So, to summarize, don't reboot the cloudron, that won't solve the problem. If anything, you have to restart your browser (these days even they have a DNS cache) or your laptop or your router...

[girish]

So, a quick "hack" when you hits this, since you have no control of the intermediate DNS servers is to edit /etc/hosts (or equivalent in your OS) and put this:

    1.2.3.4 domain.com

replace with your domain and server ip. That would make things work, later in a day or so, you can remove that entry.

[hustler]

@girish thank you so much! I'll let you know if I have any issues. I honestly expected to wait DAYS for a response, but cloudron is really fast

[hustler]

@girish how would i edit /etc/hosts on mac, sorry? I tried editing the file in finder, however it returned "You don't have permission to edit this file"

[girish]

@hustler You have to be superuser to edit . See https://kinsta.com/knowledgebase/edit-mac-hosts-file/ . (but essentially, sudo nano /etc/hosts).

Also, in my original post, I had reversed the format of the hosts file, I have fixed it now! It has to be IP address and then space and then domain name

[hustler]

@girish said in Cloudron often having problems with connection, "DNS_PROBE_FINISHED_NXDOMAIN", connection times out:

sudo nano /etc/hosts

thanks girish!!!