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  3. apps don't install anymore

apps don't install anymore

Scheduled Pinned Locked Moved Solved Support
domainscloudflare
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    • P Offline
      P Offline
      perler
      wrote on last edited by girish
      #1

      we cleaned up our test box for production, mainly deleting users and groups and just wanted to add another app (nextcloud), but the install button just spins and nothing happens. the same testwise with wordpress. no errors, just the spinning install button. where should we start looking?

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      • P Offline
        P Offline
        perler
        wrote on last edited by
        #2

        ok, we just remembered, that we moved the DNS entries from one cloudflare account to another, so we had to update the API key as well. Everything is working now. But there should be an error message I think.

        murgeroM 1 Reply Last reply
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        • P perler

          ok, we just remembered, that we moved the DNS entries from one cloudflare account to another, so we had to update the API key as well. Everything is working now. But there should be an error message I think.

          murgeroM Offline
          murgeroM Offline
          murgero
          App Dev
          wrote on last edited by
          #3

          @perler Logs would have told you the API key is bad - though good work solving on your own!

          --
          https://urgero.org
          ~ Professional Nerd. Freelance Programmer. ~

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          • murgeroM murgero

            @perler Logs would have told you the API key is bad - though good work solving on your own!

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            perler
            wrote on last edited by
            #4

            @murgero ok, I checked some logs but appearently the wrong ones. where should I have looked?

            but I think an error message in the UI would be appropriate?

            girishG 1 Reply Last reply
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            • P perler

              @murgero ok, I checked some logs but appearently the wrong ones. where should I have looked?

              but I think an error message in the UI would be appropriate?

              girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #5

              @perler Thanks for reporting. I am guessing the preflight DNS check is not timing out properly, I will check.

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              • girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #6

                mm, I can't quite reproduce this. I put in invalid credentials for cloudflare. When installing, I get a proper error message:

                44405824-3275-45a0-ae64-0e6979148848-image.png

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                • girishG girish marked this topic as a question on
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                • girishG girish

                  mm, I can't quite reproduce this. I put in invalid credentials for cloudflare. When installing, I get a proper error message:

                  44405824-3275-45a0-ae64-0e6979148848-image.png

                  P Offline
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                  perler
                  wrote on last edited by
                  #7

                  @girish I did something slightly different (but maybe not SO uncommon). I created the server and put the clients domain into my own (developer) cloudflare account. After everything worked I created the domain in the client's cloudflare account and changed the NS entries (basically this: https://developers.cloudflare.com/fundamentals/get-started/basic-tasks/manage-domains/move-domain/).

                  the situation was now, that the API key was still valid but changed the wrong domain entries at cloudflare. so, I imagine cloudron creates the NS entry, checks if this works (which it doesn't) -> brain freeze. Something like this?

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