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  3. Matomo lost permissions

Matomo lost permissions

Scheduled Pinned Locked Moved Matomo
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    • K Offline
      K Offline
      kyleh2946
      wrote on last edited by
      #1

      Hi guys, not sure what has happened with the matomo install. However it seems my login is now showing as no permissions set....

      It asks me to email the administrator - however that was the super user account!

      Thanks guys

      girishG 1 Reply Last reply
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      • girishG girish moved this topic from Support on
      • K kyleh2946

        Hi guys, not sure what has happened with the matomo install. However it seems my login is now showing as no permissions set....

        It asks me to email the administrator - however that was the super user account!

        Thanks guys

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #2

        @kyleh2946 did I understand correctly that you can login but the screen shows you have no permissions ? i.e authentication worked but authorization failed? A screenshot or equivalent would help me understand better.

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        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #3

          If it's password issue, there are some instructions here - https://matomo.org/faq/how-to/faq_191/

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