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  1. Cloudron Forum
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  3. Backup hangs

Backup hangs

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  • E ekevu123

    I restarted the backup but I get the same error, the speed drops to zero in the process.

    BrutalBirdieB Offline
    BrutalBirdieB Offline
    BrutalBirdie
    Partner
    wrote on last edited by
    #3

    @ekevu123
    Please share the following information:

    • Cloudron Version
    • Backup Configuration

    Like my work? Consider donating a drink. Cheers!

    E 1 Reply Last reply
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    • BrutalBirdieB BrutalBirdie

      @ekevu123
      Please share the following information:

      • Cloudron Version
      • Backup Configuration
      E Offline
      E Offline
      ekevu123
      wrote on last edited by
      #4

      Cloudron Version 7.3.4
      Backup configuration:

      {
          "remotePath": "2022-12-14-230000-802/app_PATH_v4.16.0",
          "encrypted": false,
          "provider": "backblaze-b2",
          "format": "tgz",
          "memoryLimit": 2147483648,
          "schedulePattern": "00 00 1 * * *",
          "retentionPolicy": {
              "keepWithinSecs": 172800
          },
          "bucket": "my-cloudron",
          "prefix": "XX",
          "accessKeyId": "XYZ",
          "endpoint": "XXX.backblazeb2.com",
          "uploadPartSize": 134217728,
          "encryption": null
      }
      
      BrutalBirdieB 1 Reply Last reply
      0
      • E ekevu123

        Cloudron Version 7.3.4
        Backup configuration:

        {
            "remotePath": "2022-12-14-230000-802/app_PATH_v4.16.0",
            "encrypted": false,
            "provider": "backblaze-b2",
            "format": "tgz",
            "memoryLimit": 2147483648,
            "schedulePattern": "00 00 1 * * *",
            "retentionPolicy": {
                "keepWithinSecs": 172800
            },
            "bucket": "my-cloudron",
            "prefix": "XX",
            "accessKeyId": "XYZ",
            "endpoint": "XXX.backblazeb2.com",
            "uploadPartSize": 134217728,
            "encryption": null
        }
        
        BrutalBirdieB Offline
        BrutalBirdieB Offline
        BrutalBirdie
        Partner
        wrote on last edited by BrutalBirdie
        #5

        @ekevu123
        About the format: tgz

        It can store file names with up to 256 characters, provided that the file name can be split at directory separator in two parts, first of them being at most 155 bytes long.

        So with bug folder structures this can lead to errors.
        You might want to try using rsync instead of tar if that is the case.

        Like my work? Consider donating a drink. Cheers!

        E 1 Reply Last reply
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        • BrutalBirdieB BrutalBirdie

          @ekevu123
          About the format: tgz

          It can store file names with up to 256 characters, provided that the file name can be split at directory separator in two parts, first of them being at most 155 bytes long.

          So with bug folder structures this can lead to errors.
          You might want to try using rsync instead of tar if that is the case.

          E Offline
          E Offline
          ekevu123
          wrote on last edited by
          #6

          @BrutalBirdie But wouldn't that only apply to future backups? Or can I try to reinstate this backup this way?

          BrutalBirdieB 1 Reply Last reply
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          • E ekevu123

            @BrutalBirdie But wouldn't that only apply to future backups? Or can I try to reinstate this backup this way?

            BrutalBirdieB Offline
            BrutalBirdieB Offline
            BrutalBirdie
            Partner
            wrote on last edited by
            #7

            @ekevu123
            The question is, is this even necessary, do you have this large folder structures in your Nextcloud?

            Also since you are on backblaze, be sure your backup timing do not overlap with their Scheduled Maintenance Window.
            https://www.backblaze.com/scheduled-maintenance.html

            Like my work? Consider donating a drink. Cheers!

            E 1 Reply Last reply
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            • BrutalBirdieB BrutalBirdie

              @ekevu123
              The question is, is this even necessary, do you have this large folder structures in your Nextcloud?

              Also since you are on backblaze, be sure your backup timing do not overlap with their Scheduled Maintenance Window.
              https://www.backblaze.com/scheduled-maintenance.html

              E Offline
              E Offline
              ekevu123
              wrote on last edited by ekevu123
              #8

              There can be a few large file names, but not many.

              Thank you for pointing out the maintenance window, I didn't know that. But that is not yet, so it shouldn't have any impact.

              I am wondering if I just see what will happen until tomorrow morning (maybe it will continue at some point) or if it makes sense to use rsync, but I am not sure if that works if I made the original backup in another format.

              I tried it already several times and get stuck at different times.

              BrutalBirdieB 1 Reply Last reply
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              • E ekevu123

                There can be a few large file names, but not many.

                Thank you for pointing out the maintenance window, I didn't know that. But that is not yet, so it shouldn't have any impact.

                I am wondering if I just see what will happen until tomorrow morning (maybe it will continue at some point) or if it makes sense to use rsync, but I am not sure if that works if I made the original backup in another format.

                I tried it already several times and get stuck at different times.

                BrutalBirdieB Offline
                BrutalBirdieB Offline
                BrutalBirdie
                Partner
                wrote on last edited by BrutalBirdie
                #9

                @ekevu123 you can also just cancel the currently running backup and just click backup now, so sort of restarting the backup.

                Like my work? Consider donating a drink. Cheers!

                E 1 Reply Last reply
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                • BrutalBirdieB BrutalBirdie

                  @ekevu123 you can also just cancel the currently running backup and just click backup now, so sort of restarting the backup.

                  E Offline
                  E Offline
                  ekevu123
                  wrote on last edited by
                  #10

                  @BrutalBirdie I cannot do a new backup, I need to implement this first as the original cloudron installation broke. I tried to restart the import already several times.

                  My only other alternative is to reupload everything from my computer.

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                  • nebulonN Offline
                    nebulonN Offline
                    nebulon
                    Staff
                    wrote on last edited by
                    #11

                    Maybe you can try a few variations of https://docs.cloudron.io/backups/#concurrency-settings to see if this helps? Hard to say why the connection speed slowly drops to 0, but I have seen this in the past as well.

                    E 1 Reply Last reply
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                    • nebulonN nebulon

                      Maybe you can try a few variations of https://docs.cloudron.io/backups/#concurrency-settings to see if this helps? Hard to say why the connection speed slowly drops to 0, but I have seen this in the past as well.

                      E Offline
                      E Offline
                      ekevu123
                      wrote on last edited by
                      #12

                      @nebulon I only have the memory limit and the upload part size as options, nothing more when using tgz.

                      nebulonN 1 Reply Last reply
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                      • E ekevu123

                        @nebulon I only have the memory limit and the upload part size as options, nothing more when using tgz.

                        nebulonN Offline
                        nebulonN Offline
                        nebulon
                        Staff
                        wrote on last edited by
                        #13

                        @ekevu123 right, then try a few variations of those.

                        E 1 Reply Last reply
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                        • nebulonN nebulon

                          @ekevu123 right, then try a few variations of those.

                          E Offline
                          E Offline
                          ekevu123
                          wrote on last edited by
                          #14

                          @nebulon It worked when I set both to maximum, many thanks!

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