no password when update to 1.11.0

[necrevistonnezr]

@jdaviescoates said in no password when update to 1.11.0:

@potemkin_ai I wonder why I seemingly haven't hit this issue though

Me neither. My instance is 4-5 years old including Ubuntu migrations from 18.04 -> 20.04 -> 22.04, had Bitwarden since the beginning incl. organizations.

[potemkin_ai]

@jdaviescoates , @luckow , @necrevistonnezr , it was just a wild guess - it feels like it must be somehow connected to the software updates, since it impact only a small fraction of the users.

Might be just some random bug...

[girish]

Our company and my personal installation is quite old as well (~4 years or so). I wonder why we don't hit this. Let me investigate quickly to see if this is something obvious.

[potemkin_ai]

@girish thanks for prompt reaction!

[JOduMonT]

@luckow said in no password when update to 1.11.0:

do you use a browser plugin?

password disappears after updating via the browser (webapp) and the app in the browser (plugin) and in my androids don't sync anymore

do you have an organization?

NO

do you store the password only in the organization?

NO

is the organization and the number of passwords displayed in vaultwarden.example.org/admin? (no idea how to get access to /admin => https://docs.cloudron.io/apps/vaultwarden/)

NO

my Cloudron is update to date on an Ubuntu 20.04LTS; no change or weird configuration as been done.

[JOduMonT]

@jdaviescoates said in no password when update to 1.11.0:

I'm still not at all clear what the actual issue(s) people are facing is, but so far I've not noticed anything wrong with my Vaultwarden (on the latest Cloudron versions, which it sounds like everyone having issues also is).

with 1.26.0 I have password
while with 1.27.0 I don't have password

PASSWORD + SYNC OK

App Title and VersionVaultwarden 1.26.0
App ID4584d250-1515-4380-be5b-87a4ab3cd92d
Package Repositorycore
Package Versioncom.github.bitwardenrs@1.10.2
Last Updated4 days ago

sorry for your eyes; my internet is too bad right now for uploading screenshot

NO PASSWORD + SYNC FAIL

App Title and VersionVaultwarden 1.27.0
App ID4584d250-1515-4380-be5b-87a4ab3cd92d
Package Repositorycore
Package Versioncom.github.bitwardenrs@1.11.0
Last Updated2 minutes ago

[JOduMonT]

@jdaviescoates said in no password when update to 1.11.0:

screenshots

Old school screenshots
Before update: https://ibb.co/0BNyck3
Update: https://ibb.co/3dD9P5c
After update: https://ibb.co/9bCS731
Restore backup = everything is back

[JOduMonT]

Even with the new update, the issue remain

Ubuntu: 22.04 LTS @Hetzner
Cloudron: v7.3.4 (Ubuntu 22.04.1 LTS)

I have password

with the bitwarden icon
App: Vaultwarden 1.26.0
Package: com.github.bitwardenrs@1.10.2

I don't have password and sync fail

with the vaultwarden icon
Application: Vaultwarden 1.27.0
Package: com.github.bitwardenrs@1.11.0

[JOduMonT]

also if I install a new instance and try to restore my backup it is not working

[LoudLemur]

@JOduMonT You might consider trying one of the following tools for screenshotting and using their masking/pixelating/painting options:

• Flameshot
• ShareX (which works with XbackBone

[JOduMonT]

@LoudLemur said in no password when update to 1.11.0:

@JOduMonT You might consider trying one of the following tools for screenshotting and using their masking/pixelating/painting options:

Flameshot
ShareX (which works with XbackBone

why you don't like my style
I'm using the Mac of My wife via a hotspot
Still have issue with my Internet at Home so I don't have access to my Desktop.

[luckow]

@JOduMonT there is no new update for the Vaultwarden app. To fix "your" problem, you need to follow the steps described here by potemkin_ai -> https://forum.cloudron.io/topic/8327/no-password-when-update-to-1-11-0/17?_=1673358163784

[LoudLemur]

@JOduMonT said in no password when update to 1.11.0:

@LoudLemur said in no password when update to 1.11.0:

@JOduMonT You might consider trying one of the following tools for screenshotting and using their masking/pixelating/painting options:

Flameshot
ShareX (which works with XbackBone

why you don't like my style
I'm using the Mac of My wife via a hotspot
Still have issue with my Internet at Home so I don't have access to my Desktop.

HAha! JOduMonT - you have GREAT style!

[girish]

I think I found the issue here. When cloudron creates a mysql database the default collation order is utf8mb4_0900_ai_ci . This is to match the MySQL 8 default - https://dev.mysql.com/doc/mysqld-version-reference/en/optvar-changes-8-0.html . When restoring, it creates the database with collation order utf8mb4_0900_ci . This was an oversight and I have fixed this for the next release.

[potemkin_ai]

@girish thanks for finding and sharing a root cause!

My instance went through the restore indeed.

[m-lan]

@JOduMonT Thx a lot, all data (organizations etc.) was lost (except iOS App and Admin Page). The description of the fix from you solved it, all data is shown again. Thx, a lot!

[jayonrails]

I would like to set up a new instance of Vaultwarden. Is this issue still persistent and does it happen on fresh instances, too?

[girish]

@jayonrails this is only on older instances

[jayonrails]

@girish Thanks, I will consider a fresh install now.

[jdaviescoates]

@girish said in no password when update to 1.11.0:

@jayonrails this is only on older instances

...and only on some of them. I never hit this issue myself.