Task Error: Task 11576 crashed with code 1

[manuel]

Dear support , last week i changed the backup configuration of my cloudron installation . storage provider is Filesystem.

After I did that there is one app with error message similar to the one in the title == Task Error: Task 11576 crashed with code 1

All the apps installed exept that one work well.... but when i try to install a new app, then I get similar message and I then I cannot uninstall the app.

Any ideas on how to solve this would be very much appreciated .

Thanks!

[girish]

@manuel what is in the app logs ? Also, are you on Ubuntu 18 by any chance?

[manuel]

@girish I dont manage to connect with the logs in the apps that have the error. yes i am on ubuntu 18, thanks!

[nebulon]

Is the logviewer for that app as mentioned in https://docs.cloudron.io/apps/#log-viewer not working?

Also have you tried to go to the repair tab for that app in the cloudron dashboard?

[girish]

@manuel Most likely the issue is that node version is incorrect? If you run node --version on the server do you see an immediate error ? If so, please follow https://forum.cloudron.io/topic/9506/cloudron-on-18-04-5-glibc_2-28-not-found-required-by-node/12 . That should fix the problem short term. Long term, you need to upgrade Ubuntu to 20.04.

[manuel]

@nebulon said in Task Error: Task 11576 crashed with code 1:

Is the logviewer for that app as mentioned in https://docs.cloudron.io/apps/#log-viewer not working?

yes that's correct

@nebulon said in Task Error: Task 11576 crashed with code 1:

Also have you tried to go to the repair tab for that app in the cloudron dashboard?

it does not allow me to click "restart app" nor "enable recovery mode".

i have also tried to uninstall the app and I get this message

Task Error
If a configuration, update, restore or backup action resulted in an error, you can retry the task.

An error occurred during the uninstall operation: Task Error: Task 11491 crashed with code 1

[manuel]

@girish said in Task Error: Task 11576 crashed with code 1:

If you run node --version on the server do you see an immediate error ?

this is what i see

node: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.28' not found (required by node)

[nebulon]

This is exactly the nodejs issue. As mentioned in the linked forum post, please run the following commands via ssh on your server:

mkdir -p /usr/local/node-16.18.1
curl -sL https://nodejs.org/dist/v16.18.1/node-v16.18.1-linux-x64.tar.gz -o /tmp/node.tar.gz
tar zxvf /tmp/node.tar.gz --strip-components=1 -C /usr/local/node-16.18.1
rm /tmp/node.tar.gz
ln -sf /usr/local/node-16.18.1/bin/node /usr/bin/node
ln -sf /usr/local/node-16.18.1/bin/npm /usr/bin/npm
systemctl restart box

[manuel]

@nebulon thanks a millio! it works now, i am going to proceed with the update to the ubuntu 20.04.