Cloudron Forum

Hello all,

As the title says I stupidly did an update of Ubuntu last night and now I can't access the cloudron dashboard, I believe it is running as I'm getting notifications from my uptimekuma app, I just can't access it.

I believe it's going to be a networking issue, I'm just not 100% clued in on ubuntu/linux, so I'm hoping someone with a bit more knowledge can point me in the right direction.

When I run the sudo cloudron-support --troubleshoot command, this is what I get.

Vendor: Microsoft Corporation Product: Virtual Machine
Linux: 6.8.0-50-generic
Ubuntu: noble 24.04
Processor: Intel(R) Xeon(R) CPU E5-2696 v3 @ 2.30GHz
BIOS Intel(R) Xeon(R) CPU E5-2696 v3 @ 2.30GHz None CPU @ 2.3GHz x 6
RAM: 8083704KB
Disk: /dev/sda3 95G
[OK] node version is correct
[OK] IPv6 is enabled. No public IPv6 address
[OK] docker is running
[OK] docker version is correct
[OK] MySQL is running
[OK] nginx is running
[OK] dashboard cert is valid
[FAIL] Could not load dashboard website with loopback check

I have run through some of the troubleshooting steps but I think it might be best to start from scratch again in case I have missed something, as I'm still getting the same error code.

Many Thanks,
Chris

@necrevistonnezr Thanks for that but I think I might have an issue with my Kemp LB, I'm using it as a proxy, but some other services I have hosted aren't reachable atm.

I swapped out my router to a Unifi DM SE a couple weeks ago but last night was probably the 1st time everything had a full power cycle. Will need to do some digging to work out why the LB is not forwarding traffic to my internal services/ not allowing traffic to be sent back.

The other services are reachable via IP/Port so they are up, they just aren't responding to the web addresses.

@matix131997 I added your rule and it's now working, that's very odd it needs the rule in place. Thanks for your input though!

I went back and changed it to the old server, still not connecting and the nginx service is having an issue, so I'm just going to bin it off and start over with the new one I built.

Thanks for the advice on this one.