Cloudron Forum

In my case, my certificate failed because when Let's Encrypt was trying to confirm the TXT records with my domain manager, Digital Ocean, and for some reason, the TXT record content had double-quotes around them. So I had to login to Digital Ocean, find the TXT record, and updated it by removing the double-quotes at start and end.

I found out this by logging into my Cloudron dashboard - which is expired - using a browser that allowed me to do that. Once I logged in to the dashboard, I renewed the certificate manually. While it was failing (due to extra double-quotes), I opened the log and inspected it, and was able to see that the double-quotes were causing the issue.

Hi @nebulon, issue happened after I updated to the latest versions few days ago (version info in a previous reply). Don't think there're any updates since. To be sure, I just checked my versions again, still the same:

ONLYOFFICE 6.1.0
Community Document Server 0.1.8
Nextcloud 20.0.2
Packaged version 4.8.1

@girish - I am totally stumped as to what's going on. I now can open all documents (word and spreadsheets) just fine in Firefox.

There's nothing changed. The only thing I can think of is, maybe in I just needed to let the progress-bars run forever in Firefox. But doesn't explain why it worked on my Chrome.

Anyway, the issue is gone for me now.

@girish here some further updates: on Firefox, I can open up Word documents just fine, no issues now: I remember Word docs did not work previously when I had "editor updated" dialog box. It's only with spreadsheets that I am still currently getting the hanging "loading document" progressbar that goes on forever. No idea what's happening here.

Hi @girish, the logs are at the time when the document is opened up. It's strange: As of this morning, I don't get the dialog anymore, now the dark gray "loading document" progressbar is hanging on my Firefox browser (Chrome still works fine).

Anyways, I'll play with the Nextcloud plugins (mine are pretty standard plugins), and will report here if there's anything else.

OK, for me the issues happens when I use Firefox. Other browsers and my Android phone are working perfectly fine.

I'm on Windows 10 64-bit.

Firefox is 83.0 has the issue, i.e. the dialog shows and documents hangs after I dismiss the dialog.

Google Chrome, version 87.0.4280.66, works fine.

Brave browser, version 1.17.73, works fine.

I tried Firefox safe mode (i.e. without add-ons), it also did not work. I've uploaded the error messages in the Firefox debugging console, hope it might help.

Hi @girish yes. When I opened a document or spreadsheet, that same dialog shows. After I click OK, the ONLYOFFICE progressbar just sits there forever.

I think I know the issues now, will post a new reply to the thread below.

This issue starts to happen after I upgraded my Community Document Server to 0.1.8, ONLYOFFICE to 6.1.0, NextCloud version 20.0.2, with package version 4.8.1.

I have tried to disable/re-enable the Community Document Server and ONLYOFFICE but no luck. I've also tried to restart the servers but no luck either.

However, from my Android phone, running the latest version which is 3.14.0, my documents are loading fine without issues in ONLYOFFICE.