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That fixed it, the home IP wasn't whitelisted. Thanks for your help

Hello, every time I try to uninstall Synapse I get the following error
Error : External Error - Invalid request IP: [homeIP]
I tried to uninstall it while connected to the homeIP (using DNS to access it internally)
tried using VPN as well same error. App data seems to be removed, but can't reinstall without full deletion

Thank you, Muhannad

@nebulon tried using other ports thou, like example.com:8099 but it didn't work as well (on the same machine)

@girish namecheap with api access

@jdaviescoates like remove the subdomain?

I wanted to use the subdomain on the same machine outside of Cloudron. But I can't map anything to the subdomain because Cloudron is using it

Is there a way I can disable cloudron redirecting unused subdomains to the page below?

You are seeing this page because the DNS record of test.example.com is set to this server's IP, but Cloudron has no app configured for this domain.

Thanks,
Muhannad

Found a solution in the old bug report, only issue is that it doesn't work in e2e rooms
here is the solution https://github.com/matrix-org/synapse/issues/12023#issuecomment-1044337550

That seemed to work because when uploading to an unencrypted room the upload does start, but when uploading in a e2e room it just failed (doesn't even start uploading) Does anyone have an idea on how we can make this work in e2e rooms as well?

btw for anyone trying to apply it do the following
1, go to the terminal. 2, click postgress then type psql and press enter.
3, paste in the following to change media_length from integer to bigint

ALTER TABLE local_media_repository
ALTER COLUMN media_length TYPE bigint;

you can use the following to check if the change was applied

SELECT data_type
FROM information_schema.columns
WHERE table_name = 'local_media_repository'
AND column_name = 'media_length';

@girish Thank you, seems to be a bug with Synapse then

@girish said in Unable to increase upload size above 2GB Matrix:

@Muhanand looks like a known problem . See https://github.com/element-hq/synapse/issues/12023

seems to be the same, it didn't work in a e2e room, but started the upload in an unencrypted room, still failed but it started.
I setup a matrix server without cloudron a couple months ago and it didn't have this issue
don't know if this is from synapse or cloudron tbh

@girish family group chats
telegram used to allow 20gb now it's 2gb still not bad

@luckow video files

It still doesn't work, it just shows a different error
before restart

after restart (changes to homeserver.yaml applied)

Steps to reproduce, install matrix
modify "max_upload_size:" to something above 2gb in homeserver.yaml

yes, using element desktop and web as the client. cloudron using Ubuntu 22.04
had to restart to be able to try to upload a larger file or it will say file is too big

Here is another try (this one is cleaner)
https://paste.cloudron.io/igazinamek.apache

https://paste.cloudron.io/afojegabov.apache

Here is the logs when I try to upload a file https://paste.ubuntu.com/p/Tn8ByHVWkB/

is there anything else that I should change other than the 'homeserver.yaml" file?

Hello, I trying to change the max uplaod size in a matrix server. I have set the max upload size to around 10gb but whenever I upload anything that is above 2gb it fails saying "The file 'name' failed to upload."
I tried to change it to 5gb or even 3gb in the homeserver.yaml file but it just fails.
Is there anyway to fix this

Thank you