Cloudron Forum

@james
Thanks for the information on the image. I will regenerate the API keys.

Concerning the error on 1.1.1.1, I have the same on a Windows computer.

Otherwise

root@dell:~# cloudron-support --send-diagnostics
Generating Cloudron Support stats...Done
Uploading information...Done

Please email the following link to support@cloudron.io : https://paste.cloudron.io/imomagiruq

root@dell:~# dig NS cofident.net @127.0.0.150
;; communications error to 127.0.0.150#53: timed out

; <<>> DiG 9.18.30-0ubuntu0.24.04.2-Ubuntu <<>> NS cofident.net @127.0.0.150
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 20202
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;cofident.net.                  IN      NS

;; Query time: 1777 msec
;; SERVER: 127.0.0.150#53(127.0.0.150) (UDP)
;; WHEN: Fri May 23 12:49:48 UTC 2025
;; MSG SIZE  rcvd: 41

root@dell:~# systemctl status unbound.service
● unbound.service - Unbound DNS Resolver
     Loaded: loaded (/etc/systemd/system/unbound.service; enabled; preset: enabled)
     Active: active (running) since Fri 2025-05-23 12:38:23 UTC; 11min ago
    Process: 1125 ExecStartPre=/usr/sbin/unbound-anchor -a /var/lib/unbound/root.key (code=exited, status=0/SUCCESS)
   Main PID: 1498 (unbound)
      Tasks: 1 (limit: 4461)
     Memory: 11.5M (peak: 12.0M)
        CPU: 128ms
     CGroup: /system.slice/unbound.service
             └─1498 /usr/sbin/unbound -d

mai 23 12:38:08 dell systemd[1]: Starting unbound.service - Unbound DNS Resolver...
mai 23 12:38:23 dell unbound[1498]: [1498:0] notice: init module 0: subnetcache
mai 23 12:38:23 dell unbound[1498]: [1498:0] notice: init module 1: validator
mai 23 12:38:23 dell unbound[1498]: [1498:0] notice: init module 2: iterator
mai 23 12:38:23 dell unbound[1498]: [1498:0] info: start of service (unbound 1.19.2).
mai 23 12:38:23 dell systemd[1]: Started unbound.service - Unbound DNS Resolver.

Thanks for your help

Hello James,
Yes the domain is managed by OVH.
I still get the same error with the full domain name

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Otherwise

jmc@dell:~$ dig NS cofident.net @1.1.1.1 +short
;; communications error to 1.1.1.1#53: timed out
;; communications error to 1.1.1.1#53: timed out
;; communications error to 1.1.1.1#53: timed out

; <<>> DiG 9.18.30-0ubuntu0.24.04.2-Ubuntu <<>> NS cofident.net @1.1.1.1 +short
;; global options: +cmd
;; no servers could be reached

jmc@dell:~$ dig NS cofident.net @8.8.8.8 +short
dns102.ovh.net.
ns102.ovh.net.

jmc@dell:~$ dig -x 102.16.39.138

; <<>> DiG 9.18.30-0ubuntu0.24.04.2-Ubuntu <<>> -x 102.16.39.138
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 39342
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 65494
;; QUESTION SECTION:
;138.39.16.102.in-addr.arpa.    IN      PTR

;; ANSWER SECTION:
138.39.16.102.in-addr.arpa. 600 IN      PTR     cofident.net.

;; Query time: 220 msec
;; SERVER: 127.0.0.53#53(127.0.0.53) (UDP)
;; WHEN: Thu May 22 11:48:03 UTC 2025
;; MSG SIZE  rcvd: 81

I can't finish the installation because I'm stuck on the DNS configuration.

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Hi Nebulon,
This is a fresh install on ubuntu 24.04 LTS. I just did apt update & upgrade before installing cloudron.
The error message appears on first configuration

Hi

sudo mysql -NB -uroot -ppassword -e "SELECT value FROM box.settings WHERE name='dashboard_domain'"
[sudo] password for jmc:
mysql: [Warning] Using a password on the command line interface can be insecure.

Hi,
I have same problem : queryNs ESERVFAIL cofident.net

host -t NS cofident.net
cofident.net name server dns102.ovh.net.
cofident.net name server ns102.ovh.net.

and

dig cofident.net

; <<>> DiG 9.18.30-0ubuntu0.24.04.2-Ubuntu <<>> cofident.net
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 6469
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 65494
;; QUESTION SECTION:
;cofident.net.                  IN      A

;; ANSWER SECTION:
cofident.net.           180     IN      A       102.16.39.138

;; Query time: 6 msec
;; SERVER: 127.0.0.53#53(127.0.0.53) (UDP)
;; WHEN: Thu May 15 12:55:53 UTC 2025
;; MSG SIZE  rcvd: 57

and

sudo cloudron-support --troubleshoot

Vendor: Dell Inc. Product: Latitude E6320
Linux: 6.8.0-60-generic
Ubuntu: noble 24.04
Processor: Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz
BIOS Intel(R) Core(TM) i5-2520M CPU @ 2.50GH         To Be Filled By O.E.M. CPU @ 2.5GHz x 4
RAM: 3883808KB
Disk: /dev/mapper/ubuntu--vg-ubuntu--lv   80G
[OK]    node version is correct
[OK]    IPv6 is enabled in kernel. No public IPv6 address
[OK]    docker is running
[OK]    docker version is correct
[OK]    MySQL is running
[OK]    nginx is running
sed: can't read /home/yellowtent/platformdata/nginx/applications/dashboard/my..conf: No such file or directory
Could not open file or uri for loading certificate from
40E799F7EC7D0000:error:16000069:STORE routines:ossl_store_get0_loader_int:unregistered scheme:../crypto/store/store_register.c:237:scheme=file
40E799F7EC7D0000:error:80000002:system library:file_open:No such file or directory:../providers/implementations/storemgmt/file_store.c:267:calling stat()
Unable to load certificate
[FAIL]  Certificate has expired. Certificate expired at
        Please check /home/yellowtent/platformdata/logs/tasks/.log for last cert renewal logs
        Common issues include expiry of domain's API key OR incoming http port 80 not being open

How to unlock the install ?
Thanks