Cloudron Forum

Okay, found the solution. Somehow there was a URL redirect in Namecheap from EXAMPLE.org to www.EXAMPLE.org. When I removed that, the installation succeeded. Thank you! Sorry for the trouble.

Yes, both commands return the same result:

EXAMPLE.org has address 192.64.119.184
EXAMPLE.org has address 193.46.198.90

The bottom IP address there is the one listed under IPv4 network on the Cloudron backend. I am not sure where the first one is coming from. It appears to be a local network IP.

This is strange. I haven't encountered this issue before.

I do have a static IP. I'm comparing the records to the ones that are working on Namecheap. The A Record IP address is the same, and so is the AAAA Record. So I'm not sure what I could change.

Currently the error I'm getting when I navigate to the website is that there is a self-signed security certificate.

I just tried re-establishing the domain on Cloudron and refreshing the certificates, but we are still stuck at the "Waiting for propagation" stage when installing. In my browser, the website is on the page that says "You are seeing this page because the DNS record of magicmountaintalks.org is set to this server's IP but Cloudron has no app configured for this domain."

Update: After a few minutes of trying the install, it reverts back to the "The certificate is not trusted because it is self-signed" error. And if I refresh the certificates, I can access the installed app, but the Cloudron backend is treating the install as having failed, so I can't do any administrative tasks. That seems to me like more likely a Cloudron issue than Namecheap, since the site is accessible.

Is there anything else you can recommend I try?

Thank you.

I am having an issue with setting up a new app on my Cloudron system. I registered the domain on Namecheap two days ago, and immediately set up the domain in Cloudron using the API method, which has always worked fine. It has been over 24 hours. But when I attempt to install a WordPress site (Managed), some weird things are happening. The installation process gets stuck at Installing - Waiting for propagation of EXAMPLE.org (anonymized). And the logs for the app look like this:

Oct 27 09:43:44 box:dns/waitfordns waitForDns: nameservers are ["dns2.registrar-servers.com","dns1.registrar-servers.com"]
Oct 27 09:43:44 box:dns/waitfordns resolveIp: Checking A for EXAMPLE.org at 156.154.133.200
Oct 27 09:43:44 box:dns/waitfordns isChangeSynced: EXAMPLE.org (A) was resolved to 192.64.119.184,193.46.198.90 at NS dns2.registrar-servers.com (156.154.133.200). Expecting 193.46.198.90. Match false
Oct 27 09:43:44 box:dns/waitfordns resolveIp: Checking A for EXAMPLE.org at 2610:a1:1025::200
Oct 27 09:43:44 box:dns/waitfordns isChangeSynced: EXAMPLE.org (A) was resolved to 192.64.119.184,193.46.198.90 at NS dns2.registrar-servers.com (2610:a1:1025::200). Expecting 193.46.198.90. Match false
Oct 27 09:43:44 box:dns/waitfordns waitForDns: EXAMPLE.org at ns dns2.registrar-servers.com: not done
Oct 27 09:43:44 box:dns/waitfordns Attempt 187 failed. Will retry: ETRYAGAIN

Here's where it gets a little weirder. If I renew the domain certificates across Cloudron while it is stuck there, the website starts working; if I go to EXAMPLE.org, I see a WordPress website. But I can't get the installation process unstuck. And if I try reinstalling, the site disappears until I try the renewal again, which once again does not unstuck the installation process.

I attempted to install Surfer at that domain to see if it was a WordPress issue, but the same problem occurred.

Are there other diagnostics you'd recommend? Thanks in advance for your assistance.

Just adding that I'm having this same issue with the disappearing Group Folders (now called Team Folders). It is a bit of a disaster because our group folder is the most important data in the organization.

I notice that the apps "Teams" and "Team Folders" were both not enabled after the update. I was able to reactivate Teams. But enabling Team Folders produces this error in the UX:

An error occurred during the request. Unable to proceed.
json_decode(): Argument #1 ($json) must be of type string, null given

I'm grateful for how this community helps each other work through these issues together.

I'm working on backup/restore.

Okay, thanks! Just switched to the Cloudron app, and it is working nicely so far.

I'm curious about others' experiences: Do you use Collabora via Nextcloud's internal app, or via an external Cloudron app?

I have been using the former, and it works at first, but after some usage it starts getting this error:

Document loading failed

Failed to load Nextcloud Office - please try again later

Is there a reason we should be using the external Cloudron app?

I like the idea of keeping Nextcloud and Collabora in one place through the Nextcloud app, but if there's a good reason to do so, I could go back to using Collabora in the Cloudron app.

Yes, that worked for me! That seems strange, but it works.

@james good question:) Yes, I did, multiple times.

I'm having trouble enabling my users to access Loomio. For now, at least, the goal is for all Cloudron users to be able to log in. Here is my env.sh:

And the Cloudron Access Control:

I was able to create an initial account. I'm the Cloudron admin account. But when a less-privileged account tries, here's what happens. They click the key button here:

Then log into Cloudron if they haven't yet. Then they get this:

I try Create Account, and the next screen is this:

I then enter a name, hit enter, and get this:

The logs look like this:

ep 09 13:59:23 [09/Sep/2025:19:59:23 +0000] 172.18.0.1 "GET /socket.io/?channel_token=0a44509556dc6849817ae75c99dc27bb&EIO=4&transport=websocket&sid=DUSj2M0mfdpeHoplAAAG HTTP/1.1" "Mozilla/5.0 (X11; Linux x86_64; rv:142.0) Gecko/20100101 Firefox/142.0" 101 343 "-" 338.888 338.888
Sep 09 13:59:27 I, [2025-09-09T19:59:27.053758 #89] INFO -- : source=rack-timeout id=a9a67a5f-b092-4cc6-871a-507461756d07 wait=3ms timeout=15000ms state=ready
Sep 09 13:59:27 I, [2025-09-09T19:59:27.054568 #89] INFO -- : [a9a67a5f-b092-4cc6-871a-507461756d07] Started POST "/api/v1/registrations" for 2601:280:4681:7f50:d03e:b131:c42b:9dbd at 2025-09-09 19:59:27 +0000
Sep 09 13:59:27 I, [2025-09-09T19:59:27.061332 #89] INFO -- : [a9a67a5f-b092-4cc6-871a-507461756d07] Processing by Api::V1::RegistrationsController#create as JSON
Sep 09 13:59:27 I, [2025-09-09T19:59:27.061437 #89] INFO -- : [a9a67a5f-b092-4cc6-871a-507461756d07] Parameters: {"user" => {"name" => "test", "email" => "[FILTERED]"}, "registration" => {"user" => {"name" => "test", "email" => "[FILTERED]"}}}
Sep 09 13:59:27 I, [2025-09-09T19:59:27.097082 #89] INFO -- : [a9a67a5f-b092-4cc6-871a-507461756d07] Filter chain halted as :permission_check rendered or redirected
Sep 09 13:59:27 I, [2025-09-09T19:59:27.098055 #89] INFO -- : [a9a67a5f-b092-4cc6-871a-507461756d07] Completed 422 Unprocessable Entity in 36ms (Views: 0.2ms | ActiveRecord: 0.0ms (0 queries, 0 cached) | GC: 23.6ms)
Sep 09 13:59:27 I, [2025-09-09T19:59:27.099929 #89] INFO -- : [a9a67a5f-b092-4cc6-871a-507461756d07] source=rack-timeout id=a9a67a5f-b092-4cc6-871a-507461756d07 wait=3ms timeout=15000ms service=46ms state=completed
Sep 09 13:59:27 [09/Sep/2025:19:59:27 +0000] 172.18.0.1 "POST /api/v1/registrations HTTP/1.1" "Mozilla/5.0 (X11; Linux x86_64; rv:142.0) Gecko/20100101 Firefox/142.0" 422 1074 "https://loomio.medlab.host/dashboard" 0.049 0.049
Sep 09 13:59:30 [09/Sep/2025:19:59:30 +0000] 172.18.0.1 "GET / HTTP/1.1" "Mozilla (CloudronHealth)" 301 203 "-" 0.004 0.004
Sep 09 13:59:32 I, [2025-09-09T19:59:32.775609 #81] INFO -- : source=rack-timeout id=de58afb4-baea-43de-bed7-3b260013092f wait=2ms timeout=15000ms state=ready
Sep 09 13:59:32 I, [2025-09-09T19:59:32.776522 #81] INFO -- : [de58afb4-baea-43de-bed7-3b260013092f] Started GET "/api/v1/boot/version?version=3.0.5&release=1757100919&now=1757447973262" for 128.138.65.206 at 2025-09-09 19:59:32 +0000
Sep 09 13:59:32 I, [2025-09-09T19:59:32.778088 #81] INFO -- : [de58afb4-baea-43de-bed7-3b260013092f] Processing by Api::V1::BootController#version as JSON
Sep 09 13:59:32 I, [2025-09-09T19:59:32.778625 #81] INFO -- : [de58afb4-baea-43de-bed7-3b260013092f] Parameters: {"version" => "3.0.5", "release" => "1757100919", "now" => "1757447973262", "boot" => {}}
Sep 09 13:59:32 I, [2025-09-09T19:59:32.782954 #81] INFO -- : [de58afb4-baea-43de-bed7-3b260013092f] Completed 200 OK in 4ms (Views: 0.1ms | ActiveRecord: 0.0ms (0 queries, 0 cached) | GC: 0.8ms)
Sep 09 13:59:32 I, [2025-09-09T19:59:32.783555 #81] INFO -- : [de58afb4-baea-43de-bed7-3b260013092f] source=rack-timeout id=de58afb4-baea-43de-bed7-3b260013092f wait=2ms timeout=15000ms service=8ms state=completed
Sep 09 13:59:32 [09/Sep/2025:19:59:32 +0000] 172.18.0.1 "GET /api/v1/boot/version?version=3.0.5&release=1757100919&now=1757447973262 HTTP/1.1" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/140.0.0.0 Safari/537.36" 200 1237 "https://loomio.medlab.host/dashboard" 0.010 0.010
Sep 09 13:59:40 [09/Sep/2025:19:59:40 +0000] 172.18.0.1 "GET / HTTP/1.1" "Mozilla (CloudronHealth)" 301 203 "-" 0.004 0.004

Any thoughts on why this Cloudron user can't log in on Loomio?

Thanks in advance, and thank you for supporting this excellent app.

@nichu42 thanks for engaging. Honestly it could go either way. That does appear to be the default meaning of "forwarding" in the Rainloop filter. But it would be fine if all the messages came from the same address if need be.

Here's the latest I'm seeing in the logs:

ug 21 11:55:17 128.138.65.244 - - [21/Aug/2025:17:55:17 +0000] "GET / HTTP/1.1" 200 3875 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:141.0) Gecko/20100101 Firefox/141.0"
Aug 21 11:55:17 128.138.65.244 - - [21/Aug/2025:17:55:17 +0000] "GET /_media/wiki/logo.png HTTP/1.1" 200 45912 "https://handbook.medlab.host/" "Mozilla/5.0 (X11; Linux x86_64; rv:141.0) Gecko/20100101 Firefox/141.0"
Aug 21 11:55:17 128.138.65.244 - - [21/Aug/2025:17:55:17 +0000] "GET /lib/exe/css.php?t=dokuwiki&tseed=ef7ebc214c4220eb1d63337ef774614f HTTP/1.1" 200 22131 "https://handbook.medlab.host/" "Mozilla/5.0 (X11; Linux x86_64; rv:141.0) Gecko/20100101 Firefox/141.0"
Aug 21 11:55:17 128.138.65.244 - - [21/Aug/2025:17:55:17 +0000] "GET /lib/exe/jquery.php?tseed=8faf3dc90234d51a499f4f428a0eae43 HTTP/1.1" 200 96922 "https://handbook.medlab.host/" "Mozilla/5.0 (X11; Linux x86_64; rv:141.0) Gecko/20100101 Firefox/141.0"
Aug 21 11:55:17 128.138.65.244 - - [21/Aug/2025:17:55:17 +0000] "GET /lib/exe/js.php?t=dokuwiki&tseed=ef7ebc214c4220eb1d63337ef774614f HTTP/1.1" 200 27334 "https://handbook.medlab.host/" "Mozilla/5.0 (X11; Linux x86_64; rv:141.0) Gecko/20100101 Firefox/141.0"
Aug 21 11:55:17 128.138.65.244 - - [21/Aug/2025:17:55:17 +0000] "GET /lib/exe/taskrunner.php?id=start&1755798917 HTTP/1.1" 200 42 "https://handbook.medlab.host/" "Mozilla/5.0 (X11; Linux x86_64; rv:141.0) Gecko/20100101 Firefox/141.0"
Aug 21 11:55:17 128.138.65.244 - - [21/Aug/2025:17:55:17 +0000] "GET /lib/images/license/button/cc-by-nc-sa.png HTTP/1.1" 200 396 "https://handbook.medlab.host/" "Mozilla/5.0 (X11; Linux x86_64; rv:141.0) Gecko/20100101 Firefox/141.0"
Aug 21 11:55:17 128.138.65.244 - - [21/Aug/2025:17:55:17 +0000] "GET /lib/tpl/dokuwiki/images/apple-touch-icon.png HTTP/1.1" 200 6336 "https://handbook.medlab.host/" "Mozilla/5.0 (X11; Linux x86_64; rv:141.0) Gecko/20100101 Firefox/141.0"
Aug 21 11:55:17 128.138.65.244 - - [21/Aug/2025:17:55:17 +0000] "GET /lib/tpl/dokuwiki/images/button-css.png HTTP/1.1" 200 297 "https://handbook.medlab.host/" "Mozilla/5.0 (X11; Linux x86_64; rv:141.0) Gecko/20100101 Firefox/141.0"
Aug 21 11:55:17 128.138.65.244 - - [21/Aug/2025:17:55:17 +0000] "GET /lib/tpl/dokuwiki/images/button-donate.gif HTTP/1.1" 200 187 "https://handbook.medlab.host/" "Mozilla/5.0 (X11; Linux x86_64; rv:141.0) Gecko/20100101 Firefox/141.0"
Aug 21 11:55:17 128.138.65.244 - - [21/Aug/2025:17:55:17 +0000] "GET /lib/tpl/dokuwiki/images/button-dw.png HTTP/1.1" 200 398 "https://handbook.medlab.host/" "Mozilla/5.0 (X11; Linux x86_64; rv:141.0) Gecko/20100101 Firefox/141.0"
Aug 21 11:55:17 128.138.65.244 - - [21/Aug/2025:17:55:17 +0000] "GET /lib/tpl/dokuwiki/images/button-html5.png HTTP/1.1" 200 305 "https://handbook.medlab.host/" "Mozilla/5.0 (X11; Linux x86_64; rv:141.0) Gecko/20100101 Firefox/141.0"
Aug 21 11:55:17 128.138.65.244 - - [21/Aug/2025:17:55:17 +0000] "GET /lib/tpl/dokuwiki/images/button-php.gif HTTP/1.1" 200 207 "https://handbook.medlab.host/" "Mozilla/5.0 (X11; Linux x86_64; rv:141.0) Gecko/20100101 Firefox/141.0"
Aug 21 11:55:17 128.138.65.244 - - [21/Aug/2025:17:55:17 +0000] "GET /lib/tpl/dokuwiki/images/favicon.ico HTTP/1.1" 200 7406 "https://handbook.medlab.host/" "Mozilla/5.0 (X11; Linux x86_64; rv:141.0) Gecko/20100101 Firefox/141.0"
Aug 21 11:55:17 128.138.65.244 - - [21/Aug/2025:17:55:17 +0000] "GET /lib/tpl/dokuwiki/images/page-gradient.png HTTP/1.1" 200 209 "https://handbook.medlab.host/lib/exe/css.php?t=dokuwiki&tseed=ef7ebc214c4220eb1d63337ef774614f" "Mozilla/5.0 (X11; Linux x86_64; rv:141.0) Gecko/20100101 Firefox/141.0"

Thanks!

Bumping! A bit desperate for help here! Thanks:)

I'm afraid that's not it; I just transferred the pages/ directory. Nothing else.

I recently switched an email address from sending via Cloudron to sending via Amazon SES. I was hoping this would improve deliverability and get rid of persistent errors around the PTR configuration. But now forwarding messages to a gmail address through Rainloop doesn't work. I'm getting this error:

This is a permanent error; I've given up. Sorry it didn't work out.

Intended Recipients: <ADDRESS2@EXAMPLE.COM>
Failure Reason: Error: 554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-2: ADDRESS1@EXAMPLE.COM


Original-Envelope-Id: <e4dce8d2-4e99-4de8-8c4d-10ac774a4fb7@EXAMPLE.COM>
Reporting-MTA: dns;my.medlab.host
Arrival-Date: Tue, 19 Aug 2025 14:47:08 +0000

Final-Recipient: rfc822;ADDRESS2@EXAMPLE.COM
Action: failed
Remote-MTA: 3.22.8.243
Diagnostic-Code: smtp;554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-2: ADDRESS1@EXAMPLE.COM 

Obviously I cannot verify the addresses that people are writing me from, since I don't control those addresses or domains.

Is there a way to properly forward messages from arbitrary email addresses if using SES for delivery?

Thanks for your assistance.

Update: one the new reinstallation, login worked once, and I thought it was fixed. But when I tried logging in on another computer, or logging out and logging in again, the error came back. l'm back where I started with a fresh install.

Any other ideas about how I can diagnose this? Thank you for your help.

Ended up just reinstalling and migrating. Works fine. Thank goodness it is a relatively simple wiki!

I can't confirm it is activated because I can't log into the system. But that plugin is in the filesystem:

I also have this in my conf/local.php file: $conf['plugin']['oauthgeneric']['scopes'] = array();

I don't know, might need to just reinstall.

Yep, it works fine on a fresh install.

On the bad one, I'm also seeing this error show up in the DokuWiki public UX: OAuth: An error occured during the request to the oauth provider: [HTTP 400]

I just discovered that our Dokuwiki installation is not letting me log in. We use the Cloudron SSO for this app. Is anyone else having this issue? Here are the errors I'm seeing:

Aug 18 09:30:50 128.138.65.244 - - [18/Aug/2025:15:30:50 +0000] "GET /start?do=login&sectok= HTTP/1.1" 200 3788 "https://handbook.medlab.host/doku.php?error=access_denied&iss=https%3A%2F%2Fmy.medlab.host%2Fopenid" "Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 Firefox/140.0"
Aug 18 09:30:50 128.138.65.244 - - [18/Aug/2025:15:30:50 +0000] "GET /lib/exe/js.php?t=dokuwiki&tseed=036a9200978e727d84cf7845cf2cdc2a HTTP/1.1" 200 27334 "https://handbook.medlab.host/start?do=login&sectok=" "Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 Firefox/140.0"
Aug 18 09:30:50 128.138.65.244 - - [18/Aug/2025:15:30:50 +0000] "GET /lib/exe/taskrunner.php?id=start&1755531050 HTTP/1.1" 200 42 "https://handbook.medlab.host/start?do=login&sectok=" "Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 Firefox/140.0"
Aug 18 09:30:52 128.138.65.244 - - [18/Aug/2025:15:30:52 +0000] "GET /start?oauthlogin=generic HTTP/1.1" 302 - "https://handbook.medlab.host/start?do=login&sectok=" "Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 Firefox/140.0"
Aug 18 09:30:54 128.138.65.244 - - [18/Aug/2025:15:30:54 +0000] "GET /doku.php?error=access_denied&iss=https%3A%2F%2Fmy.medlab.host%2Fopenid HTTP/1.1" 200 3929 "https://my.medlab.host/" "Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 Firefox/140.0"
Aug 18 09:30:54 128.138.65.244 - - [18/Aug/2025:15:30:54 +0000] "GET /lib/exe/taskrunner.php?id=start&1755531054 HTTP/1.1" 200 42 "https://handbook.medlab.host/doku.php?error=access_denied&iss=https%3A%2F%2Fmy.medlab.host%2Fopenid" "Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 Firefox/140.0"

Just to confirm that the user being rejected is indeed permissioned:

And in local.php:

Thanks in advance for any insights!