Cloudron Forum

superhua

One of our domains is on the Cloudron free tier and has two apps (both with automatic updates).

However, neither app updates automatically.

But when I try to manually update the update, I receive this error:

Your Cloudron subscription has expired. Please set up a subscription to update the app.

Do we now need a subscription to update apps?

superhua

Update: cloudron-support --troubleshoot returns:

[WARN]	netplan configuration is empty. this might be OK depending on your networking setup
[FAIL]	DNS is not resolving

Further, /etc/netplan/ is empty. How do I generate the correct .yaml file to include there?

Final Update: I was able to crate a netplan .yaml file by following these instructions.

superhua

RackNerd. However, to be fair, their Black Friday promotions are good, and they have been great for what we typically need.

superhua

@joseph host s3.nl-ams.scw.cloud returns: Host s3.nl-ams.scw.cloud not found: 2(SERVFAIL)

Two notes:

Any host query returns the same error.
This does not happen on my other server (which also uses Cloudron and successfully backups to Scaleway -- and is with the same server provider).

I contacted the server provider, but they replied saying they don't offer support.

Am I correct in saying this is a server issue rather than a Scaleway issue?

superhua

Our Scaleway backup recently started to fail with the following notification:

Backup failed: Upload error: code: UnknownEndpoint message: Inaccessible host: example.s3.nl-ams.scw.cloud' at portundefined'. This service may not be available in the `nl-ams' region..

Recent logs:

Dec 02 04:18:10 box:backupupload upload completed. error: BoxError: Upload error: code: UnknownEndpoint message: Inaccessible host: `example.s3.nl-ams.scw.cloud' at port `undefined'. This service may not be available in the `nl-ams' region. at Object.finish (/home/yellowtent/box/src/storage/s3.js:129:30) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async tarPack (/home/yellowtent/box/src/backupformat/tgz.js:174:5) at async /home/yellowtent/box/src/backupformat/tgz.js:266:9 at async promiseRetry (/home/yellowtent/box/src/promise-retry.js:17:20) at async Object.upload (/home/yellowtent/box/src/backupformat/tgz.js:262:5) at async Object.upload (/home/yellowtent/box/src/backuptask.js:91:5) { reason: 'External Error', details: {} }
Dec 02 04:18:10 box:backuptask runBackupUpload: result - {"result":"Upload error: code: UnknownEndpoint message: Inaccessible host: `example.s3.nl-ams.scw.cloud' at port `undefined'. This service may not be available in the `nl-ams' region."}
Dec 02 04:18:10 box:shell backuptask: /usr/bin/sudo -S -E --close-from=4 /home/yellowtent/box/src/scripts/backupupload.js snapshot/app_c4f23162-e4a0-4a4b-8c64-ce1dad23f1ca tgz {"localRoot":"/home/yellowtent/appsdata/c4f23162-e4a0-4a4b-8c64-ce1dad23f1ca","layout":[]} errored BoxError: backuptask exited with code 50 signal null
Dec 02 04:18:10 at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:111:19)
Dec 02 04:18:10 at ChildProcess.emit (node:events:519:28)
Dec 02 04:18:10 at ChildProcess._handle.onexit (node:internal/child_process:294:12) {
Dec 02 04:18:10 reason: 'Shell Error',
Dec 02 04:18:10 details: {},
Dec 02 04:18:10 code: 50,
Dec 02 04:18:10 signal: null
Dec 02 04:18:10 }
Dec 02 04:18:10 box:taskworker Task took 1088.331 seconds
Dec 02 04:18:10 box:tasks setCompleted - 5149: {"result":null,"error":{"stack":"BoxError: Upload error: code: UnknownEndpoint message: Inaccessible host: `example.s3.nl-ams.scw.cloud' at port `undefined'. This service may not be available in the `nl-ams' region.\n at runBackupUpload (/home/yellowtent/box/src/backuptask.js:170:15)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async uploadAppSnapshot (/home/yellowtent/box/src/backuptask.js:365:5)\n at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:387:5)\n at async fullBackup (/home/yellowtent/box/src/backuptask.js:508:29)","name":"BoxError","reason":"External Error","details":{},"message":"Upload error: code: UnknownEndpoint message: Inaccessible host: `example.s3.nl-ams.scw.cloud' at port `undefined'. This service may not be available in the `nl-ams' region."}}
Dec 02 04:18:10 box:tasks update 5149: {"percent":100,"result":null,"error":{"stack":"BoxError: Upload error: code: UnknownEndpoint message: Inaccessible host: `example.s3.nl-ams.scw.cloud' at port `undefined'. This service may not be available in the `nl-ams' region.\n at runBackupUpload (/home/yellowtent/box/src/backuptask.js:170:15)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async uploadAppSnapshot (/home/yellowtent/box/src/backuptask.js:365:5)\n at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:387:5)\n at async fullBackup (/home/yellowtent/box/src/backuptask.js:508:29)","name":"BoxError","reason":"External Error","details":{},"message":"Upload error: code: UnknownEndpoint message: Inaccessible host: `example.s3.nl-ams.scw.cloud' at port `undefined'. This service may not be available in the `nl-ams' region."}}
Dec 02 04:18:10 BoxError: Upload error: code: UnknownEndpoint message: Inaccessible host: `example.s3.nl-ams.scw.cloud' at port `undefined'. This service may not be available in the `nl-ams' region.
Dec 02 04:18:10 at runBackupUpload (/home/yellowtent/box/src/backuptask.js:170:15)
Dec 02 04:18:10 at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
Dec 02 04:18:10 at async uploadAppSnapshot (/home/yellowtent/box/src/backuptask.js:365:5)
Dec 02 04:18:10 at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:387:5)
Dec 02 04:18:10 at async fullBackup (/home/yellowtent/box/src/backuptask.js:508:29)

What's odd is that we have another Cloudron also backing up to the same region in Scaleway (s3.nl-ams.scw.cloud), and it is fine.

superhua

This is affecting us as well.

So – just to clarify – we simply need to wait for fix to applied in Cloudron?

superhua

Links in emails (such as registration, password reset, etc.) are lacking the domain:

This:

If the button above doesn't work, copy the url below and paste it in your browser's address bar:
?userPasswordReset=IH4EpTZtvYSs4Mv7cX5k7A9s4nn10GS1Z2PBAoOONaaEHrWhvwrqiwWPSK1NfM3q

should be:

If the button above doesn't work, copy the url below and paste it in your browser's address bar:
https://example.com?userPasswordReset=IH4EpTZtvYSs4Mv7cX5k7A9s4nn10GS1Z2PBAoOONaaEHrWhvwrqiwWPSK1NfM3q

Anyway to add the domain into these emails?

superhua

Update: Looks like GoDaddy has restricted access to their API.

Could we just use the Wildcard DNS set-up instead?

superhua

We only have one domain, and it continues to work (as in, resolve to our website).

But when I try to add a new app, I get the following message:

DNS credentials for indychinesechurch.org are invalid. Update it in Domains & Certs view

But when I create a new GoDaddy API and enter it in Domains & Certs, I get the error in the original post.

superhua

Although GoDaddy was working correctly, now when I add an API key and secret under "Domains & Certs" I receive the following error:

Access denied: GoDaddy DNS error [403] Authenticated user is not allowed access

What should my next step be?

superhua

Despite adding

FILE_STORAGE=local
FILE_STORAGE_UPLOAD_MAX_SIZE=26214400

(source)

and

MAXIMUM_IMPORT_SIZE=5120000

(source)

to env.sh and restarting, I am stilling getting the Sorry, this file is too large – the maximum size is 1 MB error when I try to attach a file larger than 1 MB.

What am I missing?

superhua

Thank you, but don't spend too much time on this.

I did a fresh test install of WordPress and CiviCRM, and it works (and this is with /app/data/wp-content in wp-config.php).

For now, I can just update wp-config.php as needed in my current install.

superhua

Yes!

Changing to

define('WP_CONTENT_DIR', '/app/code/wp-content');

in wp-config.php allows content to load.

Thank you so much!

superhua

Yes, adding that line causes the problem.

Is that line formatted correctly? I found this and tired to format it accordingly, but still got an error.

(But I'm not sure I formatted it properly.)

superhua

Thank you.

I'm able to access the site; I'm just getting the error when interacting with certain plugins.

Yes, the error is from CiviCRM. Disabling the CiviCRM resolves the problem I have with one plugin – but then I can't use CiviCRM.

I cloned a backup that was working off v3.4.2, and everything worked correctly. However, when it updated to v.3.6, the same problems arose. Odd.

Thanks again.

superhua

Starting with v3.5 (which Set WP_CONTENT_DIR properly), I'm getting the following error when trying to access certain plugins:

There has been a critical error on your website. Please check your site admin email inbox for instructions.

Logs show the following:

Jan 23 21:43:56[Wed Jan 24 02:43:56.407127 2024] [php:warn] [pid 74] [client xx.123.123.123:12345] PHP Warning: Undefined property: CRM_Core_Config::$extensionsDir in /app/data/wp-content/plugins/civicrm/civicrm/CRM/Extension/System.php on line 89, referer: https://example.com/wp-admin/edit.php?post_status=trash&post_type=job_listing
Jan 23 21:43:56[Wed Jan 24 02:43:56.411223 2024] [php:warn] [pid 74] [client xx.123.123.123:12345] PHP Warning: Undefined property: CRM_Core_Config::$extensionsDir in /app/data/wp-content/plugins/civicrm/civicrm/CRM/Extension/System.php on line 89, referer: https://example.com/wp-admin/edit.php?post_status=trash&post_type=job_listing
Jan 23 21:43:56[Wed Jan 24 02:43:56.411285 2024] [php:warn] [pid 74] [client xx.123.123.123:12345] PHP Warning: Undefined property: CRM_Core_Config::$extensionsURL in /app/data/wp-content/plugins/civicrm/civicrm/CRM/Extension/System.php on line 90, referer: https://example.com/wp-admin/edit.php?post_status=trash&post_type=job_listing
Jan 23 21:43:56[Wed Jan 24 02:43:56.414471 2024] [php:warn] [pid 74] [client xx.123.123.123:12345] PHP Warning: Undefined property: CRM_Core_Config::$extensionsDir in /app/data/wp-content/plugins/civicrm/civicrm/CRM/Extension/System.php on line 89, referer: https://example.com/wp-admin/edit.php?post_status=trash&post_type=job_listing
Jan 23 21:43:56[Wed Jan 24 02:43:56.414568 2024] [php:warn] [pid 74] [client xx.123.123.123:12345] PHP Warning: Undefined property: CRM_Core_Config::$extensionsURL in /app/data/wp-content/plugins/civicrm/civicrm/CRM/Extension/System.php on line 90, referer: https://example.com/wp-admin/edit.php?post_status=trash&post_type=job_listing
Jan 23 21:43:56[Wed Jan 24 02:43:56.414577 2024] [php:warn] [pid 74] [client xx.123.123.123:12345] PHP Warning: Undefined property: CRM_Core_Config::$uploadDir in /app/data/wp-content/plugins/civicrm/civicrm/CRM/Extension/System.php on line 92, referer: https://example.com/wp-admin/edit.php?post_status=trash&post_type=job_listing
Jan 23 21:43:56[Wed Jan 24 02:43:56.544910 2024] [php:error] [pid 74] [client xx.123.123.123:12345] PHP Fatal error: Uncaught CRM_Core_Exception: [0: Invalid currency ""\n\n thrown in /app/data/wp-content/plugins/civicrm/civicrm/CRM/Utils/Money.php on line 85, referer: https://example.com/wp-admin/edit.php?post_status=trash&post_type=job_listing
Jan 23 21:43:56xx.123.123.123 - - [24/Jan/2024:02:43:56 +0000] "GET /wp-admin/post.php?post=544&action=edit HTTP/1.1" 500 2672 "https://example.com/wp-admin/edit.php?post_status=trash&post_type=job_listing" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.6.1 Safari/605.1.15"

Would setting WP_CONTENT_DIR properly affect these plugins?

superhua

What milestones on Cloudron does Outline need to meet before being listed as stable?

superhua

@girish I installed CiviCRM by uploading the file to the plugin page under the WordPress dashboard.

From there, it auto configured itself. I did not give it database information.

superhua

Update: The civicrm.settings.php files are the same across both WordPress instances.

I guess I would need to completely re-install CiviCRM to have a unique environment.

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superhua

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