Nothing working.

[Jenova]

When enabling Captcha and attempting to create a ticket, it wont accept the captcha solution you put in. Instead it refreshes and says "* Invalid - Please try again!". I thought this had to do with not having GD Lib or something but modifying the php.ini does nothing.

Updating this to say no matter what I do, it wont create a ticket. This is a new Help Topic i created with custom forms. No idea what I did wrong here. This might take a while....

[joseph]

We need more information here to help. Atleast some step by step instruction on what is being tried and what doesn't work.

[scooke]

@Jenova Did you restart the app? I haven't read any documentation for this, only that often changing a setting for many usually requires a restart.

[Jenova]

@joseph tried removing captcha, won't create ticket. I tried adding new forms. Nothing. It's like there's something missing. I did remove needing an email address and password so guests could send tickets (trying to keep privacy at a maximum) so maybe that had something to do with it? Not sure where to start. Maybe I should reinstall? Lol 🫠

@scooke yes, nothing changed.

[nebulon]

maybe you can do a small screencast showing what exactly doesn't work. This is a Cloudron forum, not a general osTicket one, so we aren't experts on the apps itself, if it comes to using apps.