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  3. Investigating Multi-Recipient Email Delivery Issues on Cloudron v8.2.4

Investigating Multi-Recipient Email Delivery Issues on Cloudron v8.2.4

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  • P Offline
    P Offline
    p44
    translator
    wrote on last edited by p44
    #2

    Hi @IniBudi, do you use any external relay email service? Eg. Postmark or similar?

    I ask you this to better understand your conf but also because last week I sent same email to two different @gmail.com accounts and one of recipient in CC it seems it didn't received email.

    But I'm not sure if is similar to your case.

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    • I Offline
      I Offline
      IniBudi
      wrote on last edited by
      #3

      I'd like to confirm that the problem was coming from my 3rd party email relay service. I just disabled it and using my own server without having problem at all.

      P 1 Reply Last reply
      1
      • I IniBudi

        I'd like to confirm that the problem was coming from my 3rd party email relay service. I just disabled it and using my own server without having problem at all.

        P Offline
        P Offline
        p44
        translator
        wrote on last edited by
        #4

        @IniBudi Wich email relay are you using? I think this problem should be better addressed and understood to let have a fix...

        This because we're used to use relay servers due to poor IP Vps's reputation...

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        • P p44

          @IniBudi Wich email relay are you using? I think this problem should be better addressed and understood to let have a fix...

          This because we're used to use relay servers due to poor IP Vps's reputation...

          I Offline
          I Offline
          IniBudi
          wrote on last edited by
          #5

          @p44 In the previous setup, I used mailketing SMTP server, after using the Built-in SMTP server. I can send emails to several email addresses simultaneously.

          P 1 Reply Last reply
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          • I IniBudi

            @p44 In the previous setup, I used mailketing SMTP server, after using the Built-in SMTP server. I can send emails to several email addresses simultaneously.

            P Offline
            P Offline
            p44
            translator
            wrote on last edited by p44
            #6

            @IniBudi Ok, thanks. I hope @girish or @nebulon can have a look of this issue

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            • nebulonN Offline
              nebulonN Offline
              nebulon
              Staff
              wrote on last edited by
              #7

              Not sure what we should look into here, wasn't it an issue with a 3rdparty provider?

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              • J joseph marked this topic as a question on
              • I IniBudi

                Dear Cloudron Team,

                Today, I conducted a test by sending emails simultaneously to multiple addresses such as @gmail.com, @outlook.com, and others. However, when I sent the email via Cloudron’s system, only the first email was successfully received, while the rest did not receive the message.

                I then attempted a second test using “reply to all,” but the result was the same—only the first email received the message, and the others did not.

                My question is: Is there an error in my server configuration, or is there a bug in Cloudron version v8.2.4? I have tried disabling IPv6 and syncing again, but the result remains unchanged. I also attempted enabling both IPv6 and IPv4 simultaneously, yet the issue persists.

                Could you please advise on what steps I should take to resolve this issue?

                Thank you for your attention and assistance.
                Regards

                J Offline
                J Offline
                joseph
                Staff
                wrote on last edited by
                #8

                @IniBudi said in Investigating Multi-Recipient Email Delivery Issues on Cloudron v8.2.4:

                I then attempted a second test using “reply to all,” but the result was the same—only the first email received the message, and the others did not.

                Have you checked the mail event log ? It should have an entry for each outbound email.

                I 1 Reply Last reply
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                • nebulonN nebulon

                  Not sure what we should look into here, wasn't it an issue with a 3rdparty provider?

                  P Offline
                  P Offline
                  p44
                  translator
                  wrote on last edited by
                  #9

                  @nebulon Yes, problems occurred due to a 3rd party provider, but it could depend on Cloudron. This is only a hypothesis, of course, that came to my mind because @IniBudi and I experienced the same issue with two different providers when sending emails with Gmail mailboxes in CC.

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                  • J joseph

                    @IniBudi said in Investigating Multi-Recipient Email Delivery Issues on Cloudron v8.2.4:

                    I then attempted a second test using “reply to all,” but the result was the same—only the first email received the message, and the others did not.

                    Have you checked the mail event log ? It should have an entry for each outbound email.

                    I Offline
                    I Offline
                    IniBudi
                    wrote on last edited by
                    #10

                    @joseph I think the problem came from my SMTP provider.

                      "message": "Message Queued (BD37BA83-C51B-465E-BB2F-9AF424226800.1)"
                    }
                    

                    After change the SMTP using the default server, the problem is solved.

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                    • P Offline
                      P Offline
                      p44
                      translator
                      wrote on last edited by
                      #11

                      @IniBudi @nebulon I can confirm that problem is not related to Cloudron, after I did some sending tests.

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                      • J joseph has marked this topic as solved on
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