sending emails doesn't seem to work?

[imc67]

First: thanks for having Pretix in the Appstore!

I'm currently exploring the app and its capabilities and noticed that emails are not sent?

The configured email on app-level is an existing address and mailbox, this is the error on trying to send.

As far as I can see it tries to use the email smtp server at the domain of the app itself reserveer.REDACTED.xx instead of my.REDACTED.xx?

Jun 04 10:57:43 [2025-06-04 08:57:43,250: INFO/MainProcess] Task pretix.base.services.mail.mail_send_task[63bd36d3-8aba-497f-a28c-cead30b8c0da] received
Jun 04 10:57:43 [2025-06-04 08:57:43,251: DEBUG/MainProcess] basic.qos: prefetch_count->26
Jun 04 10:57:43 [2025-06-04 08:57:43,255: INFO/ForkPoolWorker-3] Task pretix.base.services.mail.mail_send_task[63bd36d3-8aba-497f-a28c-cead30b8c0da] retry: Retry in 900s
Jun 04 10:57:50 2025/06/04 08:57:50 [error] 253#253: *3369 connect() failed (111: Connection refused) while connecting to upstream, client: 172.18.0.1, server: reserveer.REDACTED.xx, request: "GET / HTTP/1.1", upstream: "http://[::1]:8345/", host: "reserveer.REDACTED.xx"
Jun 04 10:57:50 2025/06/04 08:57:50 [warn] 253#253: *3369 upstream server temporarily disabled while connecting to upstream, client: 172.18.0.1, server: reserveer.REDACTED.xx, request: "GET / HTTP/1.1", upstream: "http://[::1]:8345/", host: "reserveer.REDACTED.xx"
Jun 04 10:57:50 [2025-06-04 08:57:50 +0000] [260] [DEBUG] GET /

[james]

Hello @imc67

The mailing for the Pretix should be autoconfigured on every startup and is placed in the /run/pretix/pretix.cfg file.
Can you confirm that in that file it is correct?

Even if these values are correct it seems the mail is not sent.
I have reproduced this issue and I am now looking into it.

[james]

I think I see the problem here.
The task worker named celery is configured in /run/pretix/pretix.cfg to use redis as the backend and broker but somehow, celery still wants to use AMQP server (e.g. RabbitMQ) which does not exist and fails.

This might be a celery related issue similar to https://github.com/celery/celery/issues/6370

EDIT:
This was a wild goose chase and was some based on a log message I thought saw once.
But did not lead to anything.

[imc67]

@james Good to see you’re so committed to find the issue and solve it! Emailing is essential in this app otherwise people don’t get their tickets

[imc67]

@james said in sending emails doesn't seem to work?:

I think I see the problem here.
The task worker named celery is configured in /run/pretix/pretix.cfg to use redis as the backend and broker but somehow, celery still wants to use AMQP server (e.g. RabbitMQ) which does not exist and fails.

This might be a celery related issue similar to https://github.com/celery/celery/issues/6370

EDIT:
This was a wild goose chase and was some based on a log message I thought saw once.
But did not lead to anything.

Did you managed to find the issue?

[james]

Hello @imc67
Unfortunately, I have not yet discorded the solution.

[imc67]

@james said in sending emails doesn't seem to work?:

Hello @imc67
Unfortunately, I have not yet discorded the solution.

I hope you'll find the cause and solution soon, now the app is totally useless and that's a pity for the potential users but also for the person who took time to get it in the Appstore.

[ccfu]

I would also really like to use Pretix for a project which would be live in a few weeks, but cannot do so if this is not resolved very soon. I appreciate that this app is listed as unstable, but the inability to send emails unfortunately makes it unusable. I do hope this can be fixed as I know a lot of people have been waiting for Pretix to be added to the AppStore for a long time.

[james]

I am now starting to debug the problem again.

[james]

Hello @ccfu @imc67 I found the issue and the app will receive an update soon.

[imc67]

@james said in sending emails doesn't seem to work?:

Hello @ccfu @imc67 I found the issue and the app will receive an update soon.

YES!!! After the update it works!

Thanks

[ccfu]

Thank you @james, that is great news.