Two subscriptions detached from Cloudron Instances

[hareen]

I have an issue with subscriptions attached to 2 Cloudrons. I was setting up a 2nd Cloudron yesterday on the same domain and as I utilised the same domain during setup, it detached the subscription from my main server and moved it to the new one. Afterwards, I tried to resolve it by purchasing another subscription, so each server has a subscription, and also changed the domain to be my.example.cloud on server 1 and my.eu.example.cloud on servers 2.

Both servers Currently note the following and installs apps without issues.

"A Cloudron.io account is used to access the App Store and manage your subscription.

Account Email cloudron-email@example.com
Cloudron ID <cloudron-id>
Subscription Premium Yearly"

The issue is that the Cloudron ID shown on both servers is the same and seems to be connected to the same subscription. Additionally, when visiting the https://console.cloudron.io/ Cloudrons page, it isn't showing the last seen time for the server and current version. Instead, it shows "Setup Instructions: Create a fresh Ubuntu Noble 24.04 x64 server and run these commands" on both subscriptions.

I have emailed support@cloudron.io the above details including email address, cloudron-ids and subscription-ids.

[james]

Hello @hareen
All license related topics will be handled by support@cloudron.io directly.
Since you have already written a mail you issue should be resolved rather quickly.
But please feel free to also report the issue solved here.

If there are any difficulties with the support, please let me know.

[joseph]

@hareen I have replied from support@

[hareen]

@joseph Thanks Joseph. Issue was resolved by following steps on email and subscriptions are now linked correctly.