IT-Tools and OIDC - Looping issue

[james]

Hello @teiluj
For that single user, does his username have special characters?
Does he have a first and last name in his profile or just a single string?

[Teiluj]

Hi @james,

This single user's username does not contain any special character - the username is literally a sequence of character aka a single string.
It also follows the same naming scheme as other users for which the application works.

This leaves me baffled for now.

Many thanks,

[james]

Hello @teiluj
Since the @it-tools app uses Cloudron Proxyauth I assume this might be some strange caching issue.
Can you ask the user to try it in a private browser window?

[Teiluj]

Hi @james - Yes, we have done this and no success. I also have to mention that this has been going on for this one user for months now.

[james]

Hello @teiluj
Is it just the @it-tools app or are other apps affected as well?

[Teiluj]

Hi @james

Currently the issue is only affecting that particular user, with that particular @it-tools app.

[jdaviescoates]

@Teiluj have you tried impersonating that user? If you can reproduce yourself you might be able to get further insight.

[Teiluj]

Hi @jdaviescoates - Many thanks for your idea.

Impersonating the user present the same loop problem unfortunately.

[james]

Hello @Teiluj
Can you please share the details for that user so we can try to reproduce this issue?

[jdaviescoates]

@Teiluj there might be some clues in the browser console when doing it as the user?