IT-Tools and OIDC - Looping issue

[james]

Hello @teiluj
Since the @it-tools app uses Cloudron Proxyauth I assume this might be some strange caching issue.
Can you ask the user to try it in a private browser window?

[Teiluj]

Hi @james - Yes, we have done this and no success. I also have to mention that this has been going on for this one user for months now.

[james]

Hello @teiluj
Is it just the @it-tools app or are other apps affected as well?

[Teiluj]

Hi @james

Currently the issue is only affecting that particular user, with that particular @it-tools app.

[jdaviescoates]

@Teiluj have you tried impersonating that user? If you can reproduce yourself you might be able to get further insight.

[Teiluj]

Hi @jdaviescoates - Many thanks for your idea.

Impersonating the user present the same loop problem unfortunately.

[james]

Hello @Teiluj
Can you please share the details for that user so we can try to reproduce this issue?

[jdaviescoates]

@Teiluj there might be some clues in the browser console when doing it as the user?

[Teiluj]

A short update: this seems to point at a server issue.

Using the same computer and the same browser, I installed the app on a different server, and was able to log into the app successfully, using the same user credentials (the user authentication comes from LDAP sync from a 3rd cloudron server)

I can also confirm that on that one server, where the user is having the issue, clearing the browser's cache or using a different browser/computer, does not solve the problem.

@james - Happy to share more details as far as possible, but considering the above, I doubt that this is easily reproducible.

[Teiluj]

@jdaviescoates Thanks for the suggestion - I cannot see anything of significance there either.