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  1. Cloudron Forum
  2. Vaultwarden
  3. Vaultwarden fails to start after update – DB migration error (SSO)

Vaultwarden fails to start after update – DB migration error (SSO)

Scheduled Pinned Locked Moved Solved Vaultwarden
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  • T
    T
    Teiluj
    wrote on last edited by
    #62

    This seems to fix the issue indeed - At least from my side, there was a table collection charset mismatch.
    The other question is how it came to be.

    J 1 Reply Last reply
    1
    • T Teiluj

      This seems to fix the issue indeed - At least from my side, there was a table collection charset mismatch.
      The other question is how it came to be.

      J
      J
      joseph
      Staff
      wrote on last edited by
      #63

      @Teiluj this was a bug in vaultwarden a while go (which is why they maintain a wiki article on how to fix it up). https://github.com/search?q=repo%3Adani-garcia%2Fvaultwarden charset&type=issues

      1 Reply Last reply
      3
      • P
        P
        p44
        translator
        wrote on last edited by p44
        #64

        Same problem here. Restored to 1.24.4 and stopped automatic updates.

        1 Reply Last reply
        1
        • jdaviescoatesJ
          jdaviescoatesJ
          jdaviescoates
          wrote on last edited by
          #65

          I also had a not responding app and have reverted. Guess I need to look at that guide...

          I use Cloudron with Gandi & Hetzner

          1 Reply Last reply
          2
          • P
            P
            p44
            translator
            wrote on last edited by
            #66

            @jdaviescoates @joseph Thanks for your advice. I followed this guide: https://github.com/dani-garcia/vaultwarden/wiki/Using-the-MariaDB-(MySQL)-Backend#foreign-key-errors-collation-and-charset and problem now is fixed.

            thanks a lot

            1 Reply Last reply
            3
            • B
              B
              BetaBreak
              wrote on last edited by
              #67

              Is there a step by step instruction to solve this issue, for me it is unclear how to fix this issue. Thanks!

              1 Reply Last reply
              1
              • J
                J
                jayonrails
                translator
                wrote on last edited by
                #68

                The above posted link to the GitHub wiki seems to be the step by step instruction. Which is the part where you don't get forward?

                1 Reply Last reply
                2
                • B
                  B
                  BetaBreak
                  wrote on last edited by BetaBreak
                  #69

                  Thanks, when I run the queries I don't get out put..
                  Should I do it before upgrading, and or in recovery mode?

                  1 Reply Last reply
                  0
                  • jamesJ
                    jamesJ
                    james
                    Staff
                    wrote on last edited by james
                    #70

                    Hello @d19dotca @teiluj @ikalou @p44 @jdaviescoates @betabreak @jayonrails
                    This issue was discussed before, and I did create a handy script to fix the issue.
                    Please see: https://forum.cloudron.io/topic/14812/vaultwarden-fails-to-start-after-update-db-migration-error-sso/24?_=1778581136537

                    I have also merged this topic into the original topic so there is no duplicate.

                    B 1 Reply Last reply
                    5
                    • jamesJ james referenced this topic on
                    • jamesJ james

                      Hello @d19dotca @teiluj @ikalou @p44 @jdaviescoates @betabreak @jayonrails
                      This issue was discussed before, and I did create a handy script to fix the issue.
                      Please see: https://forum.cloudron.io/topic/14812/vaultwarden-fails-to-start-after-update-db-migration-error-sso/24?_=1778581136537

                      I have also merged this topic into the original topic so there is no duplicate.

                      B
                      B
                      BetaBreak
                      wrote on last edited by
                      #71

                      @james ✔ it works, thanks!

                      jamesJ 1 Reply Last reply
                      1
                      • B BetaBreak

                        @james ✔ it works, thanks!

                        jamesJ
                        jamesJ
                        james
                        Staff
                        wrote on last edited by james
                        #72

                        Hello @BetaBreak
                        Great to read that it resolved your issue.
                        Always happy to help.

                        If possible, give the solution I linked also an upvote to improve the forum search.

                        1 Reply Last reply
                        2
                        • jamesJ james

                          Hello @vaultwarden users

                          Since users have voiced their concerns about manually editing the database I have created a bash script that does it for you.
                          Please follow these steps if you have this issue:

                          1. create an app backup of your @vaultwarden Cloudron app
                          2. put the erroring @vaultwarden app in recovery mode
                          3. open the File Manager of your @vaultwarden app and create a fix_db.sh file
                          4. copy and paste the following script into the just created fix_db.sh file:
                            #!/bin/bash
                            
                            echo "=> Checking if DEFAULT_CHARACTER_SET_NAME and DEFAULT_COLLATION_NAME are set to utf8mb4 and utf8mb4_unicode_ci"
                            
                            CURRENT_DEFAULT_CHARACTER_SET_NAME=$(mysql --silent --skip-column-names --user=${CLOUDRON_MYSQL_USERNAME} --password=${CLOUDRON_MYSQL_PASSWORD} --host=${CLOUDRON_MYSQL_HOST} ${CLOUDRON_MYSQL_DATABASE} -e "SELECT DEFAULT_CHARACTER_SET_NAME FROM information_schema.SCHEMATA WHERE SCHEMA_NAME = '${CLOUDRON_MYSQL_DATABASE}';" 2>/dev/null)
                            CURRENT_DEFAULT_COLLATION_NAME=$(mysql --silent --skip-column-names --user=${CLOUDRON_MYSQL_USERNAME} --password=${CLOUDRON_MYSQL_PASSWORD} --host=${CLOUDRON_MYSQL_HOST} ${CLOUDRON_MYSQL_DATABASE} -e "SELECT DEFAULT_COLLATION_NAME FROM information_schema.SCHEMATA WHERE SCHEMA_NAME = '${CLOUDRON_MYSQL_DATABASE}';" 2>/dev/null)
                            FIX_NEEDED=0
                            
                            if [ "${CURRENT_DEFAULT_CHARACTER_SET_NAME}" != "utf8mb4" ] || [ "${CURRENT_DEFAULT_COLLATION_NAME}" != "utf8mb4_unicode_ci" ]; then
                                echo "=> DEFAULT_CHARACTER_SET_NAME or DEFAULT_COLLATION_NAME is not set to utf8mb4 or utf8mb4_unicode_ci."
                                echo "==> Current values are: DEFAULT_CHARACTER_SET_NAME=${CURRENT_DEFAULT_CHARACTER_SET_NAME}, DEFAULT_COLLATION_NAME=${CURRENT_DEFAULT_COLLATION_NAME}"
                                FIX_NEEDED=1
                            else
                                echo "=> DEFAULT_CHARACTER_SET_NAME is ${CURRENT_DEFAULT_CHARACTER_SET_NAME} and DEFAULT_COLLATION_NAME is ${CURRENT_DEFAULT_COLLATION_NAME}"
                                echo "=> Nothing to do - quitting."
                                FIX_NEEDED=0
                                exit 0
                            fi
                            
                            if [ ${FIX_NEEDED} -eq 1 ]; then
                                read -p "Have you created a backup of your Cloudron Vaultwarden app? (y/N): " yn
                                case $yn in
                                    [Yy]* )
                                        echo "=> Setting database character set and collation to utf8mb4 and utf8mb4_unicode_ci."
                                        mysql --user=${CLOUDRON_MYSQL_USERNAME} --password=${CLOUDRON_MYSQL_PASSWORD} --host=${CLOUDRON_MYSQL_HOST} ${CLOUDRON_MYSQL_DATABASE} -e "ALTER DATABASE \`${CLOUDRON_MYSQL_DATABASE}\` CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci;" 2>/dev/null
                                        echo "=> Converting all tables to character set utf8mb4 and collation utf8mb4_unicode_ci."
                                        mysql --silent --skip-column-names \
                              --user="${CLOUDRON_MYSQL_USERNAME}" \
                              --password="${CLOUDRON_MYSQL_PASSWORD}" \
                              --host="${CLOUDRON_MYSQL_HOST}" \
                              "${CLOUDRON_MYSQL_DATABASE}" \
                              -e "SELECT CONCAT('ALTER TABLE \`', TABLE_NAME,'\` CONVERT TO CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci;') AS CharSetConvert FROM INFORMATION_SCHEMA.TABLES WHERE TABLE_SCHEMA='${CLOUDRON_MYSQL_DATABASE}' AND TABLE_TYPE=\"BASE TABLE\";" 2>/dev/null | while read -r sql_command; do
                                            echo "==> Executing: ${sql_command}"
                                            mysql --user=${CLOUDRON_MYSQL_USERNAME} --password=${CLOUDRON_MYSQL_PASSWORD} --host=${CLOUDRON_MYSQL_HOST} ${CLOUDRON_MYSQL_DATABASE} -e "SET foreign_key_checks=0; ${sql_command} SET foreign_key_checks=1;" 2>/dev/null
                                        done
                                        ;;
                                    [Nn]* )
                                        echo "=> Please create a backup of your database before proceeding with the fix. Exiting."
                                        exit 1
                                        ;;
                                    * )
                                        echo "=> Invalid response. Please answer with y or n. Exiting."
                                        exit 1
                                        ;;
                                esac
                            fi
                            
                          5. open the Web Terminal of your @vaultwarden Cloudron app
                          6. execute the following command:
                            bash /app/data/fix_db.sh
                            
                          7. Execute the following command to start @vaultwarden:
                            /app/pkg/start.sh
                            
                          8. Validate if your @vaultwarden is now working correctly
                          9. If validated working, you can delete the fix_db.sh file and disable the recovery mode of your @vaultwarden Cloudron app

                          Note:
                          If there are issues with the copy and paste from Windows devices apperent by error messages like line 2: $'\r': command not found, please run the following command to fix the script:

                          sed -i 's/\r$//g' /app/data/fix_db.sh
                          

                          If you run into any issues, copy the output of the terminal, post it here and restore your app from the backup created.

                          jdaviescoatesJ
                          jdaviescoatesJ
                          jdaviescoates
                          wrote on last edited by jdaviescoates
                          #73

                          @james said:

                          Please follow these steps if you have this issue:

                          Can this script be run on the working version I reverted to, or do I need to update to the broken version and then run it?

                          Edit: yes, it seems fixing the db and then updating also works fine.

                          I use Cloudron with Gandi & Hetzner

                          1 Reply Last reply
                          1
                          • jamesJ james referenced this topic on
                          • jamesJ james referenced this topic on
                          • jamesJ james

                            Hello @vaultwarden users

                            Since users have voiced their concerns about manually editing the database I have created a bash script that does it for you.
                            Please follow these steps if you have this issue:

                            1. create an app backup of your @vaultwarden Cloudron app
                            2. put the erroring @vaultwarden app in recovery mode
                            3. open the File Manager of your @vaultwarden app and create a fix_db.sh file
                            4. copy and paste the following script into the just created fix_db.sh file:
                              #!/bin/bash
                              
                              echo "=> Checking if DEFAULT_CHARACTER_SET_NAME and DEFAULT_COLLATION_NAME are set to utf8mb4 and utf8mb4_unicode_ci"
                              
                              CURRENT_DEFAULT_CHARACTER_SET_NAME=$(mysql --silent --skip-column-names --user=${CLOUDRON_MYSQL_USERNAME} --password=${CLOUDRON_MYSQL_PASSWORD} --host=${CLOUDRON_MYSQL_HOST} ${CLOUDRON_MYSQL_DATABASE} -e "SELECT DEFAULT_CHARACTER_SET_NAME FROM information_schema.SCHEMATA WHERE SCHEMA_NAME = '${CLOUDRON_MYSQL_DATABASE}';" 2>/dev/null)
                              CURRENT_DEFAULT_COLLATION_NAME=$(mysql --silent --skip-column-names --user=${CLOUDRON_MYSQL_USERNAME} --password=${CLOUDRON_MYSQL_PASSWORD} --host=${CLOUDRON_MYSQL_HOST} ${CLOUDRON_MYSQL_DATABASE} -e "SELECT DEFAULT_COLLATION_NAME FROM information_schema.SCHEMATA WHERE SCHEMA_NAME = '${CLOUDRON_MYSQL_DATABASE}';" 2>/dev/null)
                              FIX_NEEDED=0
                              
                              if [ "${CURRENT_DEFAULT_CHARACTER_SET_NAME}" != "utf8mb4" ] || [ "${CURRENT_DEFAULT_COLLATION_NAME}" != "utf8mb4_unicode_ci" ]; then
                                  echo "=> DEFAULT_CHARACTER_SET_NAME or DEFAULT_COLLATION_NAME is not set to utf8mb4 or utf8mb4_unicode_ci."
                                  echo "==> Current values are: DEFAULT_CHARACTER_SET_NAME=${CURRENT_DEFAULT_CHARACTER_SET_NAME}, DEFAULT_COLLATION_NAME=${CURRENT_DEFAULT_COLLATION_NAME}"
                                  FIX_NEEDED=1
                              else
                                  echo "=> DEFAULT_CHARACTER_SET_NAME is ${CURRENT_DEFAULT_CHARACTER_SET_NAME} and DEFAULT_COLLATION_NAME is ${CURRENT_DEFAULT_COLLATION_NAME}"
                                  echo "=> Nothing to do - quitting."
                                  FIX_NEEDED=0
                                  exit 0
                              fi
                              
                              if [ ${FIX_NEEDED} -eq 1 ]; then
                                  read -p "Have you created a backup of your Cloudron Vaultwarden app? (y/N): " yn
                                  case $yn in
                                      [Yy]* )
                                          echo "=> Setting database character set and collation to utf8mb4 and utf8mb4_unicode_ci."
                                          mysql --user=${CLOUDRON_MYSQL_USERNAME} --password=${CLOUDRON_MYSQL_PASSWORD} --host=${CLOUDRON_MYSQL_HOST} ${CLOUDRON_MYSQL_DATABASE} -e "ALTER DATABASE \`${CLOUDRON_MYSQL_DATABASE}\` CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci;" 2>/dev/null
                                          echo "=> Converting all tables to character set utf8mb4 and collation utf8mb4_unicode_ci."
                                          mysql --silent --skip-column-names \
                                --user="${CLOUDRON_MYSQL_USERNAME}" \
                                --password="${CLOUDRON_MYSQL_PASSWORD}" \
                                --host="${CLOUDRON_MYSQL_HOST}" \
                                "${CLOUDRON_MYSQL_DATABASE}" \
                                -e "SELECT CONCAT('ALTER TABLE \`', TABLE_NAME,'\` CONVERT TO CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci;') AS CharSetConvert FROM INFORMATION_SCHEMA.TABLES WHERE TABLE_SCHEMA='${CLOUDRON_MYSQL_DATABASE}' AND TABLE_TYPE=\"BASE TABLE\";" 2>/dev/null | while read -r sql_command; do
                                              echo "==> Executing: ${sql_command}"
                                              mysql --user=${CLOUDRON_MYSQL_USERNAME} --password=${CLOUDRON_MYSQL_PASSWORD} --host=${CLOUDRON_MYSQL_HOST} ${CLOUDRON_MYSQL_DATABASE} -e "SET foreign_key_checks=0; ${sql_command} SET foreign_key_checks=1;" 2>/dev/null
                                          done
                                          ;;
                                      [Nn]* )
                                          echo "=> Please create a backup of your database before proceeding with the fix. Exiting."
                                          exit 1
                                          ;;
                                      * )
                                          echo "=> Invalid response. Please answer with y or n. Exiting."
                                          exit 1
                                          ;;
                                  esac
                              fi
                              
                            5. open the Web Terminal of your @vaultwarden Cloudron app
                            6. execute the following command:
                              bash /app/data/fix_db.sh
                              
                            7. Execute the following command to start @vaultwarden:
                              /app/pkg/start.sh
                              
                            8. Validate if your @vaultwarden is now working correctly
                            9. If validated working, you can delete the fix_db.sh file and disable the recovery mode of your @vaultwarden Cloudron app

                            Note:
                            If there are issues with the copy and paste from Windows devices apperent by error messages like line 2: $'\r': command not found, please run the following command to fix the script:

                            sed -i 's/\r$//g' /app/data/fix_db.sh
                            

                            If you run into any issues, copy the output of the terminal, post it here and restore your app from the backup created.

                            luckymL
                            luckymL
                            luckym
                            wrote on last edited by luckym
                            #74

                            @james

                            I'm only now getting around to applying this fix. Altering the tables worked but when I run /app/pkg/start.sh I get the following errors:

                            [2026-08-06 17:12:38.211][vaultwarden][ERROR] Web vault is not found at 'web-vault/'. To install it, please follow the steps in: 
                            [2026-08-06 17:12:38.211][vaultwarden][ERROR] https://github.com/dani-garcia/vaultwarden/wiki/Building-binary#install-the-web-vault
                            [2026-08-06 17:12:38.211][vaultwarden][ERROR] You can also set the environment variable 'WEB_VAULT_ENABLED=false' to disable it
                            

                            The web vault usually worked and was installed to my knowledge but I'm not sure I can just ignore this error and exit recovery mode regardless. I'm on version 1.37.1.

                            /edit Ok leaving recovery mode worked and the app is now working properly again!

                            1 Reply Last reply
                            0
                            • jamesJ
                              jamesJ
                              james
                              Staff
                              wrote on last edited by
                              #75

                              Hello @luckym
                              Please try.

                              luckymL 1 Reply Last reply
                              0
                              • jamesJ james

                                Hello @luckym
                                Please try.

                                luckymL
                                luckymL
                                luckym
                                wrote on last edited by
                                #76

                                @james Yay it's working again!

                                1 Reply Last reply
                                1

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