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Cloudron Forum

Apps - Status | Demo | Docs | Install
  1. Cloudron Forum
  2. LimeSurvey
  3. LimeSurvey does not start anymore, demands database upgrade

LimeSurvey does not start anymore, demands database upgrade

Scheduled Pinned Locked Moved LimeSurvey
11 Posts 3 Posters 47 Views 3 Watching
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  • jamesJ Online
    jamesJ Online
    james
    Staff
    wrote last edited by
    #2

    Hello @marylou
    Thanks for reporting.
    We did not hit this issue in our life-cycle tests.
    I will try to reproduce your issue.

    1 Reply Last reply
    1
    • jamesJ Online
      jamesJ Online
      james
      Staff
      wrote last edited by
      #3

      Hello @marylou
      I was not able to reproduce this issue.
      Can you share the full screenshot of this message?
      Also, can you please provide the app logs of your @limesurvey app in https://paste.cloudron.io/ and send the link here?

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      0
      • jamesJ Online
        jamesJ Online
        james
        Staff
        wrote last edited by
        #4

        Hello @marylou
        After sending the full screenshot and logs you could restore the app to the previous version.
        That way you have a working version for now.

        M 1 Reply Last reply
        0
        • jdaviescoatesJ Offline
          jdaviescoatesJ Offline
          jdaviescoates
          wrote last edited by
          #5

          @james just FYI, my instance is still running.

          But I logged in and got a pop-up message about a new interface which included this:

          ee690f31-9e4b-48d3-941f-da7e6d286f52-image.jpeg

          Action needed
          In order to activate the new editor you or your administrator need to set up the application to use "path" as the URL format. For more information, see LimeSurvey 7 question editor.

          I use Cloudron with Gandi & Hetzner

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          1
          • jamesJ Online
            jamesJ Online
            james
            Staff
            wrote last edited by
            #6

            Hello @jdaviescoates
            Thank you for the feedback.

            1 Reply Last reply
            0
            • M Offline
              M Offline
              marylou
              wrote last edited by
              #7

              ce2707a0-4bb8-47d2-af71-5f2123db6126-image.jpeg

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              • jamesJ james

                Hello @marylou
                After sending the full screenshot and logs you could restore the app to the previous version.
                That way you have a working version for now.

                M Offline
                M Offline
                marylou
                wrote last edited by
                #8

                @james
                Thanks!
                Unfortunately, I have already restored the previous version since we needed LimeSurvey to work urgently (final project weeks...).

                However, I backed the new version up and could restore it in our test version to get access to the logs again?

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                • M Offline
                  M Offline
                  marylou
                  wrote last edited by
                  #9

                  We also saw a yellow pop-up informing us that our (main!) theme is no longer compatible and has been deleted.

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                  0
                  • M Offline
                    M Offline
                    marylou
                    wrote last edited by
                    #10

                    Can you help me provide the logs you need?

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                    0
                    • jamesJ Online
                      jamesJ Online
                      james
                      Staff
                      wrote last edited by
                      #11

                      Hello @marylou
                      You can clone your @limesurvey app from the latest backup and then upgrade the clone to reproduce the issue.

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