Need help recovering WordPress Developer Multisite.

[rightseatride]

I really messed this one up and am praying I can recover a backup.

I updated the backup of the WordPress Developer App with Multisite installed from whatever default backup to S3 AWS bucket rsync.

Then, I messed up/deleted the wildcard alias settings and changed the IP when I attached a dynamic IP in AWS Ec2.

Now it seems that the files are gone as the app cannot be restarted or go into recovery mode.

How can I fix this? Is there somewhere in the AWS Ec2 instance I can find a tar backup file to import?

The big thing I'm trying to recover are my plugins with licenses. If I cannot I might as well do a fresh install and chalk it up as a lesson learned.

Any advice or pointers?

Thank you!

[micmc]

@rightseatride said in Need help recovering WordPress Developer Multisite.:

I updated the backup of the WordPress Developer App with Multisite installed from whatever default backup to S3 AWS bucket rsync.

You mean you created a manual backup for this WP install from the app's backup settings on Cloudron?

Then, I messed up/deleted the wildcard alias settings and changed the IP when I attached a dynamic IP in AWS Ec2.

How was the app working before the messed-up?
What wildcard alias settings are you referring to?
Are you talking about the wp-config.php multisite configuration?

Now it seems that the files are gone as the app cannot be restarted or go into recovery mode.

Do you mean that the /app/data/public directory is empty?

How can I fix this? Is there somewhere in the AWS Ec2 instance I can find a tar backup file to import?

Why can't you just use the backup you already, and updated?
Aren't your files backed-up in S3?

The big thing I'm trying to recover are my plugins with licenses. If I cannot I might as well do a fresh install and chalk it up as a lesson learned.

Maybe not all hope is lost, if you can clarify your status.

Andy

[rightseatride]

I don't have a manual backup or a s3 bucket rsync backup...The question is - How do I find a backup tar file? Do the default backup settings have tar files backed up to the same server instance?

[girish]

@rightseatride The default backup directory is /var/backups on the same server. Can you check if there are backup files there? There will be a directory named snapshot and also lots of directories with a timestamp.

[rightseatride]

@girish ok yes, i was able to grab and download two files from the snapshot folder - app_5a41c71b-a892-41c3-ad25-02d6d46c070d.tar.gz box.tar.gz

Now, I just need to figure out what to do from here.

Thanks!

[girish]

@rightseatride In the app's configure UI, go to the Backups section -> Import. Select Filesystem as the provider and then backup path would be /var/backups/app_5a41c71b-a892-41c3-ad25-02d6d46c070d.tar.gz. Can you try importing?

[rightseatride]

@girish I get this error:
Error : Not found - File not found: /var/backups/app_5a41c71b-a892-41c3-ad25-02d6d46c070d.tar.gz

[girish]

@rightseatride my bad! the path is /var/backups/snapshot/app_5a41c71b-a892-41c3-ad25-02d6d46c070d.tar.gz . BTW, since you had give us SSH access via support ticket, I tried to import it and it seems to be running now. Can you please check?

[rightseatride]

@girish seems to have done the trick! TYVM!

[jagan]

@girish This is what we all love about cloudron. Hope this level of support can be sustained as Cloudron grows.
How you guys manage to stay on top of juggling the varied jobs of testing and inducting new apps, adding new features and on the top, personally resolving problems is beyond me. All we can say is, Thanks.