Error when installing

[nebulon]

Never seen this, can you check the server side logs for that timeframe if there is more detail about the error?

[mhgcic]

There is no log for the error. Please see the screenshot attached.

[nebulon]

Please check the logfile at /home/yellowtent/platformdata/logs/box.log or view it via the button top-right in the system info view.

[girish]

I feel this might be coming from your DNS provider. Which DNS provider are you using (i.e in the Domains view)?

[mhgcic]

GET /api/v1/domains/apes.org.uk/dns_check?subdomain=stream4 424 Failed Dependency 429 {"success":false,"errors":[{"code":971,"message":"Please wait and consider throttling your request speed"}],"messages":[],"result":null} 32.392 ms - 206

Seems like it is, "DNS check". It is hosted on Cloudflare and I have Cloudflare API setup for the associated domain.

[mhgcic]

@girish said in Error when installing:

I feel this might be coming from your DNS provider. Which DNS provider are you using (i.e in the Domains view)?

I set up 2 apps months ago and did not have this issue then. When I check Cloudflare everything is working on that end.

[girish]

Are you using Cloudflare API tokens in any other product/service? If not, can you reach to Cloudflare support or check in Cloudflare dashboard what is the API limit you are hitting? Maybe they have some API access logs?

[girish]

I found some similar things on their forum - https://community.cloudflare.com/t/please-wait-and-consider-throttling-your-request-speed/491687 and https://community.cloudflare.com/t/api-requests-rate-limited-at-2-minute/402273/3 but no real response

[mhgcic]

This might help, but I am not very good with API.

https://developers.cloudflare.com/terraform/advanced-topics/provider-customization

[mhgcic]

For the moment we have just changed it to Manual DNS until we can get it sorted as their community is terrible for support.