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  3. Unable to Backup Since Updating to 8.0.3

Unable to Backup Since Updating to 8.0.3

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  • S Offline
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    Shaun Snapp
    wrote on last edited by Shaun Snapp
    #9

    Interestingly I just received this email from Amazon AWS telling me to upgrade to 8.0.4.

    "Thank you for subscribing to Cloudron.

    We are writing to inform you that Cloudron UG has added a new version to Cloudron on AWS Marketplace. As an existing customer, your subscription to the product, any running instances and access to previous versions are unaffected. However, Cloudron UG does recommend you to update to the latest version, Cloudron/8.0.4 by visiting https://aws.amazon.com/marketplace/pp/prodview-aep3gt5elubci.

    For additional questions or upgrade information, please contact Cloudron UG directly. Visit the seller's profile page on AWS Marketplace."

    However, as probably everyone knows, it is not yet stable.

    J 1 Reply Last reply
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    • S Shaun Snapp

      Hello,

      I have been unable to complete a backup since I upgraded to 8.0.3. I have daily backups set, and they have all failed since the 16th, which is when I upgraded to Cloudron 8.0.3

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      adnanjan.bcs
      wrote on last edited by
      #10

      @Shaun-Snapp same here too. how it cloud be solved?

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      • S Shaun Snapp

        Interestingly I just received this email from Amazon AWS telling me to upgrade to 8.0.4.

        "Thank you for subscribing to Cloudron.

        We are writing to inform you that Cloudron UG has added a new version to Cloudron on AWS Marketplace. As an existing customer, your subscription to the product, any running instances and access to previous versions are unaffected. However, Cloudron UG does recommend you to update to the latest version, Cloudron/8.0.4 by visiting https://aws.amazon.com/marketplace/pp/prodview-aep3gt5elubci.

        For additional questions or upgrade information, please contact Cloudron UG directly. Visit the seller's profile page on AWS Marketplace."

        However, as probably everyone knows, it is not yet stable.

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        joseph
        Staff
        wrote on last edited by
        #11

        @Shaun-Snapp If you go to Backups -> Configure -> Click Save without making any changes, does it work? I assume you mean you are using Digital Ocean Spaces?

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        • J joseph

          @Shaun-Snapp If you go to Backups -> Configure -> Click Save without making any changes, does it work? I assume you mean you are using Digital Ocean Spaces?

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          Shaun Snapp
          wrote on last edited by Shaun Snapp
          #12

          @joseph Yes, I can save the configuration in Cloudron Backups without making any changes. Yes I am using Digital Open Spaces. Here is there response to a ticket I opened with them.

          "Please note that if your Space Bucket is generally working fine then this on-going issue might not be associated with that."

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          • A adnanjan.bcs

            @Shaun-Snapp same here too. how it cloud be solved?

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            Shaun Snapp
            wrote on last edited by
            #13

            @adnanjan-bcs Did this problem start after you updated to 8.0.3?

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              joseph
              Staff
              wrote on last edited by
              #14

              @Shaun-Snapp can you check if DNS is working fine on your server? Does host www.cloudron.io work on the server?

              S 1 Reply Last reply
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              • J joseph

                @Shaun-Snapp can you check if DNS is working fine on your server? Does host www.cloudron.io work on the server?

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                Shaun Snapp
                wrote on last edited by Shaun Snapp
                #15

                @joseph I have not had any problems with my DNS. All of my sites are working fine. Except for the inability to make new backups, everything is working as it normally does.

                J 1 Reply Last reply
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                • S Shaun Snapp

                  @joseph I have not had any problems with my DNS. All of my sites are working fine. Except for the inability to make new backups, everything is working as it normally does.

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                  J Offline
                  joseph
                  Staff
                  wrote on last edited by
                  #16

                  @Shaun-Snapp thanks. I am short of ideas, can you contact us at support@cloudron.io and we can investigate further .

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                    Shaun Snapp
                    wrote on last edited by
                    #17

                    I just updated to 8.0.4 and then tried a backup and I receive the same error of a self signed certificate.

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                    • J Offline
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                      joseph
                      Staff
                      wrote on last edited by
                      #18

                      Setting the nameservers to 8.8.8.8 and 1.1.1.1 resolved the issue.

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                      • J joseph has marked this topic as solved on
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                        Shaun Snapp
                        wrote on last edited by
                        #19

                        It did turn out to be a DNC issue which Joseph at Clourdon support fixed and then created a backup.

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