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  3. Certs won't renew - HELP

Certs won't renew - HELP

Scheduled Pinned Locked Moved Solved Support
godaddy
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  • S Offline
    S Offline
    stevespaw
    wrote on last edited by
    #11

    Yes we have all of our Cloudrons DNS automated - We have quite a few paid instances. This one instance is failing the automated renewal. That is the issue.

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    • robiR Offline
      robiR Offline
      robi
      wrote on last edited by
      #12

      Ok, so it's Cloudron specific, have you tried rebooting for any updates that may be needed?

      Conscious tech

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      • S Offline
        S Offline
        stevespaw
        wrote on last edited by
        #13

        yes.. I tried that 2 days ago when this started happening.

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        • robiR Offline
          robiR Offline
          robi
          wrote on last edited by
          #14

          Ugh, then it might be best to migrate the domain and app to a working Cloudron for your customer until this system can be fixed up.

          This is more of a @girish specialty and he's on vacay for a bit

          Conscious tech

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          • S Offline
            S Offline
            stevespaw
            wrote on last edited by
            #15

            Ouch this is bad news. We have custom apps that directly work with API's in these cloudron apps.

            robiR 1 Reply Last reply
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            • S stevespaw

              Ouch this is bad news. We have custom apps that directly work with API's in these cloudron apps.

              robiR Offline
              robiR Offline
              robi
              wrote on last edited by
              #16

              @stevespaw they'll still work, just on a different cloudron, right?

              Containers for a reason.

              Conscious tech

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              • S Offline
                S Offline
                stevespaw
                wrote on last edited by
                #17

                Yes it is possible to migrate to another Cloudron, but what's to say that the SSL will work on a different cloudron to the same domain that is having issues?

                robiR 1 Reply Last reply
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                • S stevespaw

                  Yes it is possible to migrate to another Cloudron, but what's to say that the SSL will work on a different cloudron to the same domain that is having issues?

                  robiR Offline
                  robiR Offline
                  robi
                  wrote on last edited by
                  #18

                  @stevespaw testing.

                  Conscious tech

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                  • nebulonN Offline
                    nebulonN Offline
                    nebulon
                    Staff
                    wrote on last edited by
                    #19

                    So we have looked into this and it appears that LetsEncrypt does not see the TXT records (reporting a NXDOMAN) for those when directly talking to the GoDaddy nameservers. We have set the DNS backend to manual to fallback to the HTTP acme flow. That way the certs were refreshed fine.

                    Lets see if other GoDaddy users also face this, or if this is just a hiccup for those associated nameservers.

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                    • girishG Offline
                      girishG Offline
                      girish
                      Staff
                      wrote on last edited by
                      #20

                      Unfortunately, we have lost the ability to test GoDaddy since they disabled API use for all customers having < 10 domains or something. See also https://www.reddit.com/r/godaddy/comments/1chs1j8/godaddy_access_denied_via_apicall/ . If anyone can reproduce this and can give us a test set up, happy to debug further.

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                      • scookeS Offline
                        scookeS Offline
                        scooke
                        wrote on last edited by
                        #21

                        Who uses gd????

                        A life lived in fear is a life half-lived

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