Hi @James - Many thanks for this. The changes already looks great and promising.
May I make a suggestion ? I think, in this case, Freescout approach offers a greater granularity between email notification and in-app notification, with potential for further development based on the communication channel (Mobile if ever, API ? etc..), leaving the end admin users decide what works best for them
Here is the screen I am referring to in Freescout.
[image: 1753778253533-e6ab2fb5-e080-4b2e-8443-adde0ee3d332-64145699-7f368480-ce22-11e9-9ead-1ac3ef29ba9b-resized.png]
If it is not too late in the development of this, maybe it might be worth considering?
