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  3. Chatwoot widget assets loading timeout

Chatwoot widget assets loading timeout

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    • jfrereJ Offline
      jfrereJ Offline
      jfrere
      wrote on last edited by
      #1

      Hello,

      I have an issue while the Chatwoot widgets assets are loading, there's always a first request that goes into a timeout, then a second request is made, then the image / file is loaded.

      I'm using GTMetrix to test a website hosted on the same cloudron instance as Chatwoot.

      If you want to have a look at the GTMetrix waterfall : https://gtmetrix.com/reports/stop-acouphenes.ch/wpxrjnBM/

      I've tried to allocate more CPU to the Chatwoot app, but it didn't make any difference. Same if I use Cloudflare to cache the assets.

      I have no idea why this is happening, hope you could help.

      Thank you

      Julienchatwoot1.png

      girishG 1 Reply Last reply
      0
      • girishG girish moved this topic from Support on
      • jfrereJ jfrere

        Hello,

        I have an issue while the Chatwoot widgets assets are loading, there's always a first request that goes into a timeout, then a second request is made, then the image / file is loaded.

        I'm using GTMetrix to test a website hosted on the same cloudron instance as Chatwoot.

        If you want to have a look at the GTMetrix waterfall : https://gtmetrix.com/reports/stop-acouphenes.ch/wpxrjnBM/

        I've tried to allocate more CPU to the Chatwoot app, but it didn't make any difference. Same if I use Cloudflare to cache the assets.

        I have no idea why this is happening, hope you could help.

        Thank you

        Julienchatwoot1.png

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #2

        @jfrere Did you figure this out? Can you tell me some steps to reproduce this, so I can check if this is a package issue?

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