OVH dedicated server -- install failing

[bmann]

I'm installing on a dedicated OVH server, which I had setup with a base Ubuntu 22.04 install.

Tried an install, it didn't work, I rebooted, and parts of cloudron were installed and locked me out. I wiped / re-installed again, and got his error message on install:

gzip: stdin: unexpected end of file
tar: Unexpected EOF in archive
tar: Unexpected EOF in archive
tar: Error is not recoverable: exiting now
Could not download source tarball. See /var/log/cloudron-setup.log for details

Setup log:

Running cloudron-setup with args : --
Get:1 http://security.ubuntu.com/ubuntu jammy-security InRelease [110 kB]
Hit:2 http://nova.clouds.archive.ubuntu.com/ubuntu jammy InRelease
Get:3 http://nova.clouds.archive.ubuntu.com/ubuntu jammy-updates InRelease [119 kB]
Hit:4 http://nova.clouds.archive.ubuntu.com/ubuntu jammy-backports InRelease
Fetched 229 kB in 12s (19.5 kB/s)
Reading package lists...
Reading package lists...
Building dependency tree...
Reading state information...
curl is already the newest version (7.81.0-1ubuntu1.15).
python3 is already the newest version (3.10.6-1~22.04).
software-properties-common is already the newest version (0.99.22.8).
ubuntu-standard is already the newest version (1.481.1).
0 upgraded, 0 newly installed, 0 to remove and 5 not upgraded.

Following around looking for other failures on here, I ran sudo apt install libnotify4 --no-install-recommends and re-ran setup, and it got farther.

...Failed to install cloudron. See /var/log/cloudron-setup.log for details

Last two lines of the log this time are

2023-12-13T02:13:32 ==> installer: Updating from  to 7.6.2
2023-12-13T02:13:32 ==> installer: installing/updating docker

Do I need to do something about IPv6? How do I get unstuck here?

[bmann]

Ugh, trying to just run install again and it looks like I need to reformat this and try again?

Error: Some packages like nginx/docker/nodejs are already installed. Cloudron requires specific versions of these packages and will install them as part of it's installation. Please start with a fresh Ubuntu install and run this script again.

(Also spelling: should be "its" installation)

[girish]

@bmann Fixed the "its".

Also, you can run "cloudron-setup --redo" to see if that helps. Is this reproducible? Would love to debug if possible. Usually, I have seen things get stuck because of networking errors. Maybe you can disable IPv6 for good measure before installation. IIRC, atleast on Hetzner, you have to mail their support to fix some IPv6 things despite the dedis getting IPv6 allocated.

[bmann]

Yeah, the IPv6 stuff is just complete guesses from looking at other threads here.

Thanks for the redo tip, trying again.

I'm guessing it's network connectivity, same as the first time, failed, here's the log:

Fetched 5060 kB in 1min 1s (82.8 kB/s)
Reading package lists...
Reading package lists...
Building dependency tree...
Reading state information...
curl is already the newest version (7.81.0-1ubuntu1.15).
python3 is already the newest version (3.10.6-1~22.04).
software-properties-common is already the newest version (0.99.22.8).
ubuntu-standard is already the newest version (1.481.1).
0 upgraded, 0 newly installed, 0 to remove and 10 not upgraded.

[bmann]

OK, followed this to temporarily disable IPv6 and everything worked right away for install https://linuxconfig.org/how-to-disable-ipv6-address-on-ubuntu-22-04-lts-jammy-jellyfish

This should be noted in install settings...

[robi]

@girish the installer script could prompt or compensate for this

[yye347]

@bmann This helped me after updating to 8.0 which broke IPv6 for some reason (I'm also on OVHcloud)