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  1. Cloudron Forum
  2. Matrix (Synapse/Element)
  3. Unable to increase upload size above 2GB Matrix

Unable to increase upload size above 2GB Matrix

Scheduled Pinned Locked Moved Matrix (Synapse/Element)
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  • luckowL Offline
    luckowL Offline
    luckow
    translator
    wrote on last edited by
    #12

    quick question: What is the purpose of uploading such large files?

    Pronouns: he/him | Primary language: German

    M 1 Reply Last reply
    1
    • M Muhanand

      It still doesn't work, it just shows a different error
      before restart
      before.png
      after restart (changes to homeserver.yaml applied)
      after.png

      Steps to reproduce, install matrix
      modify "max_upload_size:" to something above 2gb in homeserver.yaml

      girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #13

      @Muhanand looks like a known problem . See https://github.com/element-hq/synapse/issues/12023

      M 1 Reply Last reply
      1
      • luckowL luckow

        quick question: What is the purpose of uploading such large files?

        M Offline
        M Offline
        Muhanand
        wrote on last edited by
        #14

        @luckow video files

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        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by girish
          #15

          @Muhanand I think luckow means to ask why upload such large files to a chat , instead of say some filehosting program like say nextcloud

          M 1 Reply Last reply
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          • girishG girish

            @Muhanand I think luckow means to ask why upload such large files to a chat , instead of say some filehosting program like say nextcloud

            M Offline
            M Offline
            Muhanand
            wrote on last edited by
            #16

            @girish family group chats 😅
            telegram used to allow 20gb now it's 2gb still not bad

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            • robiR Offline
              robiR Offline
              robi
              wrote on last edited by
              #17

              Might be best to link in chat to videos hosted on peertube or similar. Then transcoding can happen and other video optimizations based on device.

              Conscious tech

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              • girishG girish

                @Muhanand looks like a known problem . See https://github.com/element-hq/synapse/issues/12023

                M Offline
                M Offline
                Muhanand
                wrote on last edited by
                #18

                @girish said in Unable to increase upload size above 2GB Matrix:

                @Muhanand looks like a known problem . See https://github.com/element-hq/synapse/issues/12023

                seems to be the same, it didn't work in a e2e room, but started the upload in an unencrypted room, still failed but it started.
                I setup a matrix server without cloudron a couple months ago and it didn't have this issue
                don't know if this is from synapse or cloudron tbh

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                • girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #19

                  @Muhanand per the bug report, it fails for encrypted and unencrypted rooms (in the description of the issue).

                  M 1 Reply Last reply
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                  • girishG girish

                    @Muhanand per the bug report, it fails for encrypted and unencrypted rooms (in the description of the issue).

                    M Offline
                    M Offline
                    Muhanand
                    wrote on last edited by
                    #20

                    @girish Thank you, seems to be a bug with Synapse then

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                    • M Offline
                      M Offline
                      Muhanand
                      wrote on last edited by Muhanand
                      #21

                      Found a solution in the old bug report, only issue is that it doesn't work in e2e rooms
                      here is the solution https://github.com/matrix-org/synapse/issues/12023#issuecomment-1044337550

                      That seemed to work because when uploading to an unencrypted room the upload does start, but when uploading in a e2e room it just failed (doesn't even start uploading) Does anyone have an idea on how we can make this work in e2e rooms as well?

                      btw for anyone trying to apply it do the following
                      1, go to the terminal. 2, click postgress then type psql and press enter.
                      3, paste in the following to change media_length from integer to bigint

                      ALTER TABLE local_media_repository
                      ALTER COLUMN media_length TYPE bigint;
                      

                      you can use the following to check if the change was applied

                      SELECT data_type
                      FROM information_schema.columns
                      WHERE table_name = 'local_media_repository'
                      AND column_name = 'media_length';
                      
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