My lightsail ubuntu 20.04 instance can't finish the cloudron-setup script execution

[Oleksii909]

The step => Installing base dependencies (this takes some time) ... is done
and I can see the log record => 2024-04-03T19:05:47 ==> start: Almost done
But the next step => Installing Cloudron version 7.7.2 (this takes some time) ...
is stuck

Please give me advice how to fix that?

Sincerely yours OB

[Oleksii909]

I can see in /var/log/syslog repeatable record: => [Packet dropped:]

Apr 3 19:31:39 ip-172-26-13-237 kernel: [ 2638.210490] Packet dropped: IN=ens5 OUT= MAC=02:ea:26:0d:d6:df:02:48:ed:b8:c6:65:86:dd SRC=fe80:0000:0000:0000:0048:edff:feb8:c665 DST=fe80:0000:0000:0000:00ea:26ff:fe0d:d6df LEN=133 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=547 DPT=546 LEN=93
Apr 3 19:33:33 ip-172-26-13-237 kernel: [ 2752.649883] Packet dropped: IN=ens5 OUT= MAC=02:ea:26:0d:d6:df:02:48:ed:b8:c6:65:86:dd SRC=fe80:0000:0000:0000:0048:edff:feb8:c665 DST=fe80:0000:0000:0000:00ea:26ff:fe0d:d6df LEN=133 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=547 DPT=546 LEN=93
Apr 3 19:35:23 ip-172-26-13-237 kernel: [ 2862.545469] Packet dropped: IN=ens5 OUT= MAC=02:ea:26:0d:d6:df:02:48:ed:b8:c6:65:86:dd SRC=fe80:0000:0000:0000:0048:edff:feb8:c665 DST=fe80:0000:0000:0000:00ea:26ff:fe0d:d6df LEN=133 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=547 DPT=546 LEN=93
Apr 3 19:37:16 ip-172-26-13-237 kernel: [ 2975.745958] Packet dropped: IN=ens5 OUT= MAC=02:ea:26:0d:d6:df:02:48:ed:b8:c6:65:86:dd SRC=fe80:0000:0000:0000:0048:edff:feb8:c665 DST=fe80:0000:0000:0000:00ea:26ff:fe0d:d6df LEN=133 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=547 DPT=546 LEN=93
Apr 3 19:39:14 ip-172-26-13-237 kernel: [ 3093.310294] Packet dropped: IN=ens5 OUT= MAC=02:ea:26:0d:d6:df:02:48:ed:b8:c6:65:86:dd SRC=fe80:0000:0000:0000:0048:edff:feb8:c665 DST=fe80:0000:0000:0000:00ea:26ff:fe0d:d6df LEN=133 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=547 DPT=546 LEN=93
Apr 3 19:41:02 ip-172-26-13-237 kernel: [ 3201.706318] Packet dropped: IN=ens5 OUT= MAC=02:ea:26:0d:d6:df:02:48:ed:b8:c6:65:86:dd SRC=fe80:0000:0000:0000:0048:edff:feb8:c665 DST=fe80:0000:0000:0000:00ea:26ff:fe0d:d6df LEN=133 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=547 DPT=546 LEN=93
Apr 3 19:42:57 ip-172-26-13-237 kernel: [ 3316.300587] Packet dropped: IN=ens5 OUT= MAC=02:ea:26:0d:d6:df:02:48:ed:b8:c6:65:86:dd SRC=fe80:0000:0000:0000:0048:edff:feb8:c665 DST=fe80:0000:0000:0000:00ea:26ff:fe0d:d6df LEN=133 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=547 DPT=546 LEN=93
Apr 3 19:44:54 ip-172-26-13-237 kernel: [ 3433.670913] Packet dropped: IN=ens5 OUT= MAC=02:ea:26:0d:d6:df:02:48:ed:b8:c6:65:86:dd SRC=fe80:0000:0000:0000:0048:edff:feb8:c665 DST=fe80:0000:0000:0000:00ea:26ff:fe0d:d6df LEN=133 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=547 DPT=546 LEN=93
...

Maybe it could help you to understand what is going on in the lightsail was instance

[Oleksii909]

I recreated the instance using 22.04 and performed apt upgrade and then executed cloudron-setup script, and was able to get success message. after reboot I'm trying to reach URL stated in the finish message but webpage is not opening in browser.

Any hints how to proceed?

[girish]

@Oleksii909 by default, it seems port 443 is not open in lightsail. You have to add port 443 to the firewall.

[Oleksii909]

Yes i adjusted firewall. Added 443 port and now it works