Deinstall don´t work

[asatyr]

Good day,

when i try to Deinstall the app via the Gui i get this error:
External Error: message: Unknown X-Auth-Key or X-Auth-Email statusCode: 403 code:9103

The log itself state its removed. but no, it hangs in that error state. i can repair it with a backup. but still. want to remove it.

Log:

{
  "appId": "4e1b2e6c-e348-462d-87d7-b65ced2edf1e",
  "app": {
    "id": "4e1b2e6c-e348-462d-87d7-b65ced2edf1e",
    "appStoreId": "com.azuracast.cloudronapp",
    "installationState": "installed",
    "runState": "running",
    "health": "healthy",
    "containerId": "b812d95ae0f6ee10d72059313180b07b7de91cbe00507675a0ab4100f9d66b9a",
    "memoryLimit": 0,
    "cpuQuota": 100,
    "label": null,
    "notes": "",
    "taskId": null,
    "sso": false,
    "enableBackup": true,
    "proxyAuth": false,
    "containerIp": "172.18.18.194",
    "crontab": null,
    "creationTime": "2024-07-05T07:50:45.000Z",
    "updateTime": null,
    "enableAutomaticUpdate": true,
    "upstreamUri": "",
    "enableMailbox": true,
    "mailboxDisplayName": "",
    "mailboxName": null,
    "mailboxDomain": null,
    "enableInbox": false,
    "inboxName": null,
    "inboxDomain": null,
    "enableTurn": 1,
    "enableRedis": 1,
    "storageVolumeId": null,
    "storageVolumePrefix": null,
    "ts": "2024-09-10T19:51:50.000Z",
    "healthTime": "2024-09-10T19:52:20.000Z",
    "hasIcon": false,
    "hasAppStoreIcon": true,
    "manifest": {
      "id": "com.azuracast.cloudronapp",
      "title": "AzuraCast",
      "author": "Buster Neece https://github.com/BusterNeece",
      "description": "AzuraCast is a self-hosted, all-in-one web radio management suite. Using its easy installer and powerful but intuitive web interface, you can start up a fully working web radio station in a few quick minutes.\n",
      "changelog": "* Add missing package metadata\n",
      "tagline": "Web radio station",
      "version": "0.3.0",
      "upstreamVersion": "0.20.1",
      "minBoxVersion": "7.7.1",
      "healthCheckPath": "/",
      "icon": "logo.png",
      "memoryLimit": 2126512128,
      "httpPort": 80,
      "addons": {
        "localstorage": {},
        "mysql": {},
        "redis": {
          "noPassword": XXX
        },
        "tls": {}
      },
      "tcpPorts": {
        "STATIONS_PORTS": {
          "title": "Stations ports",
          "description": "Stations ports 8001-8026",
          "defaultValue": 8001,
          "containerPort": 8001,
          "portCount": 25
        },
        "AZURACAST_SFTP_PORT": {
          "title": "SFTP port",
          "description": "Port to use for SFTP connections",
          "defaultValue": 2022,
          "containerPort": 2022,
          "portCount": 1
        }
      },
      "mediaLinks": [
        "https://screenshots.cloudron.io/com.azuracast.cloudronapp/azuracast_00.png",
        "https://screenshots.cloudron.io/com.azuracast.cloudronapp/azuracast_01.png"
      ],
      "forumUrl": "https://forum.cloudron.io/category/191/azuracast",
      "documentationUrl": "https://docs.cloudron.io/apps/azuracast/",
      "manifestVersion": 2,
      "website": "https://azuracast.com",
      "contactEmail": "support@cloudron.io",
      "tags": [
        "broadcast",
        "radio"
      ],
      "dockerImage": "cloudron/com.azuracast.cloudronapp:20240617-143358-938596621"
    },
    "tags": [],
    "checklist": {},
    "reverseProxyConfig": {},
    "portBindings": {
      "STATIONS_PORTS": {
        "hostPort": 8001,
        "type": "tcp",
        "count": 25
      },
      "AZURACAST_SFTP_PORT": {
        "hostPort": 2022,
        "type": "tcp",
        "count": 1
      }
    },
    "accessRestriction": null,
    "operators": null,
    "debugMode": null,
    "servicesConfig": {},
    "secondaryDomains": [],
    "redirectDomains": [],
    "aliasDomains": [],
    "subdomain": "radio",
    "domain": "ccplanet.de",
    "certificate": null,
    "env": {},
    "mounts": [
      {
        "volumeId": "b089ec1daeac4b4ebad964626e8552b5",
        "readOnly": false
      }
    ],
    "error": null,
    "iconUrl": "/api/v1/apps/4e1b2e6c-e348-462d-87d7-b65ced2edf1e/icon",
    "fqdn": "radio.ccplanet.de"
  },
  "taskId": "3202"
}

[nebulon]

Without further app task logs, I would guess this may be due to expired or invalid DNS provider keys? Which DNS backend are you using for that domain and can you for example install a test app on that domain just fine?

[girish]

From error message it looks like Cloudflare ... @asatyr maybe the Cloudflare keys expired or don't work anymore ? If you go to Domains -> Edit and click save, does it work? Most likely it gives the same error. Either fix the keys or if you don't want that domain anymore, change the dns provider to manual and then delete the app and the domain.