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  2. Outline
  3. Authentication failed on Package Version 1.6.0

Authentication failed on Package Version 1.6.0

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  • M Offline
    M Offline
    Maxim
    wrote on last edited by
    #1

    When upgrading to Package Version 1.6.0, the User issues an error when logging in via authenticate with the Cloudron: "Authentication failed – we were unable to sign you in at this time. Please try again." When returning to the backup with the v1.5.1 package, the error disappears. What is the reason?

    353c433b-a634-495c-9f25-35547e1d49c5-photo_2024-09-24_08-46-10.jpg

    logs:
    {"error":"User authentication gushchin already exists for 0050c1c4-c308-4d25-8c12-02c0095e3ada, tried to assign to 2a735ef7-41ed-4be0-9a66-b6d03226b0c8","level":"error","message":"Error during authentication","stack":"Error: User authentication gushchin already exists for 0050c1c4-c308-4d25-8c12-02c0095e3ada, tried to assign to 2a735ef7-41ed-4be0-9a66-b6d03226b0c8\n at userProvisioner (/app/code/build/server/commands/userProvisioner.js:56:13)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async accountProvisioner (/app/code/build/server/commands/accountProvisioner.js:79:12)"}

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    • girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #2

      @Maxim Looks like same as https://github.com/outline/outline/issues/7638

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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        Did you happen to set up oauth in outline previously? There is a workaround in https://github.com/outline/outline/issues/7638#issuecomment-2369775288 . I haven't managed to reproduce this issue so I can't say if it works or not.

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        • M Offline
          M Offline
          Maxim
          wrote on last edited by
          #4

          The problem was solved by deleting the entry from authentication_providers as described in github. Earlier, during the first installation, I tried to configure authorization via google. Thanks!

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          • nebulonN nebulon marked this topic as a question on
          • nebulonN nebulon has marked this topic as solved on
          • T Offline
            T Offline
            timka
            wrote on last edited by timka
            #5

            @Maxim yeah deleting that helped DELETE FROM user_authentications;
            In our family one user got the same problem.
            The message in German is:
            """
            Authentifizierung fehlgeschlagen - wir konnten dich zu diesem Zeitpunkt nicht anmelden. Bitte versuche es erneut.
            """

            The App Event log in cloudron did not show any error, only the logs.

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