App "Not responding" with Error 502

[simon]

I have had an unclear problem for two days: OnlyOffice App throws error 502, not responding.
Restarting, recovery mode etc. has not helped. Logs are not revealing (to me).
Currently there is an update to package 1.18.2, but this may not be installed due to the error and cannot be triggered manually.
Does anyone have any ideas?

Nov 13 08:53:36 - [2024-11-13T07:53:36.378] [ERROR] [localhost] [docId] [userId] nodeJS - DB table "task_result" does not contain columns: created_at,password,additional, columns info: change_id,status,status_info,last_open_date,user_index,tenant,callback,baseurl,id
Nov 13 08:53:40 - 2024/11/13 07:53:40 [error] 124#124: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 172.18.0.1, server: , request: "GET /healthcheck HTTP/1.1", upstream: "http://[::1]:8000/healthcheck", host: "onlyoffice.example.com"
Nov 13 08:53:40 - 2024/11/13 07:53:40 [error] 124#124: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 172.18.0.1, server: , request: "GET /healthcheck HTTP/1.1", upstream: "http://127.0.0.1:8000/healthcheck", host: "onlyoffice.example.com"
Nov 13 08:53:40 - 172.18.0.1 - - [13/Nov/2024:07:53:40 +0000] "GET /healthcheck HTTP/1.1" 502 150 "-" "Mozilla (CloudronHealth)"
Nov 13 08:53:40 => Healtheck error got response status 502

[jdaviescoates]

@simon a few of us hit this when updating quickest solution is to roll back to a backup and turn off auto updates. Then install the app again from scratch.

FYI rolling back to:

App Title and Version ONLYOFFICE Docs 8.1.3
Package Version com.onlyoffice.coudronapp@1.17.2

Is what fixed it for me. It was the update after that which seemed to break things.

I've just re-installed and copied my old secret from the previous version and then went and hit save in /settings/admin/onlyoffice and now have the latest version working fine.

[simon]

@jdaviescoates

Thank you very much.
Absolutely right, that helped me.
ONLYOFFICE Docs 8.1.3 Package Version com.onlyoffice.coudronapp@1.17.2 restore from backup works. But updates then fail.
So I installed the latest version directly from the app store, changed the secret and made the corresponding changes in Nextcloud (/settings/admin/onlyoffice). So just a whole restart. You really don't lose anything.
Now it's running again. Thanks.